{"schemaVersion":"jobsearcher.job.v1","id":"22b0f3c37fff8a27b9d034e2","url":"https://jobsearcher.com/jobs/22b0f3c37fff8a27b9d034e2","canonicalUrl":"https://jobsearcher.com/jobs/22b0f3c37fff8a27b9d034e2","title":"Shift Lead","description":"Shift LeadThe Shift Lead supports smooth shift operations while actively performing guest-facing and other tip-producing work. The role focuses on guests, service flow, opening and closing readiness, routine issue resolution, and communicating operational needs. It is not a manager or supervisor role and has no authority over hiring, firing, discipline, performance management, compensation, scheduling decisions, or formally directing employees.\r\nEssential Duties and ResponsibilitiesActively perform guest-facing counter, cashier, food service, and related tip-producing duties during the shift.\r\nMonitor guest volume, order flow, wait times, product readiness, cleanliness, and service needs; promptly notify the Operations Manager of concerns.\r\nRespond to routine guest questions and service concerns within established guidelines and refer elevated complaints, refunds outside approved limits, safety issues, or employee concerns to management.\r\nHelp maintain accurate food preparation, presentation, order quality, and a clean, welcoming guest environment.\r\nComplete assigned opening and closing checklists, including established cash-handling steps, safety checks, cleaning verification, and operational readiness.\r\nPerform routine product counts, date checks, rotation, labeling, stocking, and availability checks; report shortages or discrepancies to management.\r\nFollow established recipes, service procedures, sanitation rules, and company standards.\r\nAddress routine operational problems using established procedures and immediately escalate any matter requiring managerial judgment.\r\nReceive or become aware of callouts and promptly notify the Operations Manager or manager on duty.\r\nUsing only the manager-approved coverage list and process, contact employees to ask whether they are voluntarily available to cover an open shift.\r\nCommunicate responses to management. The Shift Lead does not require an employee to report, approve overtime, change schedules, assign hours, deny time off, or make the final coverage decision.\r\nFor a planned day off or absence, follow the same communication process and escalate unfilled coverage to management.\r\nShare factual service information, checklist status, and immediate operational needs with coworkers as part of normal teamwork.\r\nModel company service, safety, sanitation, and respectful workplace standards.\r\nRefer employee performance, conduct, attendance, training, conflict, or policy concerns to the Operations Manager. Do not coach, counsel, discipline, evaluate, or document employees on behalf of management.\r\nDo not interview, select, hire, fire, promote, set pay, adjust hours, approve schedule requests, formally train or evaluate employees, or make recommendations about employment status.\r\nComplete inventory counts, product date checks, rotation, labeling, stocking, and location organization.\r\nSubmit inventory and product needs to management and assist with ordering and receiving processes.\r\nMonitor product availability and communicate shortages, quality concerns, and inventory variances to management.\r\nSupport opening, closing, operational readiness, and execution of company procedures to ensure smooth shift operations.\r\nFollow all food safety, sanitation, cash-handling, security, and workplace safety procedures.\r\nImmediately report injuries, hazards, suspected policy violations, cash discrepancies, or other significant incidents to management.\r\nComplete required role-specific training and maintain any required food-safety certification.\r\nThe company reserves the right to modify duties as business needs evolve.\r\nRequirements\r\nHigh school diploma or equivalent preferred.\r\nAt least one year of restaurant, hospitality, retail, or guest-facing experience preferred.\r\nStrong guest service, communication, organization, and problem-solving skills.\r\nAbility to follow established procedures, recognize when escalation is needed, and remain effective during busy service periods.\r\nAvailability to work assigned opening, closing, weekend, and holiday shifts as required by the posted schedule.","company":"Cape Cod Cafe","rawCompany":"cape cod cafe","city":"Raynham","state":"MA","isRemote":false,"isActive":false,"createdAt":"2026-09-02T01:17:09.034Z","occupations":[{"code":"35-1012.00","title":"First-Line Supervisors of Food Preparation and Serving Workers","slug":"first-line-supervisors-of-food-preparation-and-serving-workers"},{"code":"11-9051.00","title":"Food Service Managers","slug":"food-service-managers"},{"code":"41-1011.00","title":"First-Line Supervisors of Retail Sales Workers","slug":"first-line-supervisors-of-retail-sales-workers"}],"industries":[{"code":"722513","title":"Limited-Service Restaurants","slug":"limited-service-restaurants"},{"code":"722511","title":"Full-Service Restaurants","slug":"full-service-restaurants"},{"code":"722514","title":"Cafeterias, Grill Buffets, and Buffets","slug":"cafeterias-grill-buffets-and-buffets"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Shift Lead","description":"Shift LeadThe Shift Lead supports smooth shift operations while actively performing guest-facing and other tip-producing work. The role focuses on guests, service flow, opening and closing readiness, routine issue resolution, and communicating operational needs. It is not a manager or supervisor role and has no authority over hiring, firing, discipline, performance management, compensation, scheduling decisions, or formally directing employees.\r\nEssential Duties and ResponsibilitiesActively perform guest-facing counter, cashier, food service, and related tip-producing duties during the shift.\r\nMonitor guest volume, order flow, wait times, product readiness, cleanliness, and service needs; promptly notify the Operations Manager of concerns.\r\nRespond to routine guest questions and service concerns within established guidelines and refer elevated complaints, refunds outside approved limits, safety issues, or employee concerns to management.\r\nHelp maintain accurate food preparation, presentation, order quality, and a clean, welcoming guest environment.\r\nComplete assigned opening and closing checklists, including established cash-handling steps, safety checks, cleaning verification, and operational readiness.\r\nPerform routine product counts, date checks, rotation, labeling, stocking, and availability checks; report shortages or discrepancies to management.\r\nFollow established recipes, service procedures, sanitation rules, and company standards.\r\nAddress routine operational problems using established procedures and immediately escalate any matter requiring managerial judgment.\r\nReceive or become aware of callouts and promptly notify the Operations Manager or manager on duty.\r\nUsing only the manager-approved coverage list and process, contact employees to ask whether they are voluntarily available to cover an open shift.\r\nCommunicate responses to management. The Shift Lead does not require an employee to report, approve overtime, change schedules, assign hours, deny time off, or make the final coverage decision.\r\nFor a planned day off or absence, follow the same communication process and escalate unfilled coverage to management.\r\nShare factual service information, checklist status, and immediate operational needs with coworkers as part of normal teamwork.\r\nModel company service, safety, sanitation, and respectful workplace standards.\r\nRefer employee performance, conduct, attendance, training, conflict, or policy concerns to the Operations Manager. Do not coach, counsel, discipline, evaluate, or document employees on behalf of management.\r\nDo not interview, select, hire, fire, promote, set pay, adjust hours, approve schedule requests, formally train or evaluate employees, or make recommendations about employment status.\r\nComplete inventory counts, product date checks, rotation, labeling, stocking, and location organization.\r\nSubmit inventory and product needs to management and assist with ordering and receiving processes.\r\nMonitor product availability and communicate shortages, quality concerns, and inventory variances to management.\r\nSupport opening, closing, operational readiness, and execution of company procedures to ensure smooth shift operations.\r\nFollow all food safety, sanitation, cash-handling, security, and workplace safety procedures.\r\nImmediately report injuries, hazards, suspected policy violations, cash discrepancies, or other significant incidents to management.\r\nComplete required role-specific training and maintain any required food-safety certification.\r\nThe company reserves the right to modify duties as business needs evolve.\r\nRequirements\r\nHigh school diploma or equivalent preferred.\r\nAt least one year of restaurant, hospitality, retail, or guest-facing experience preferred.\r\nStrong guest service, communication, organization, and problem-solving skills.\r\nAbility to follow established procedures, recognize when escalation is needed, and remain effective during busy service periods.\r\nAvailability to work assigned opening, closing, weekend, and holiday shifts as required by the posted schedule.","datePosted":"2026-09-02T01:17:09.034Z","dateModified":"2026-09-02T01:17:09.034Z","hiringOrganization":{"@type":"Organization","name":"Cape Cod Cafe","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Raynham","addressRegion":"MA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"22b0f3c37fff8a27b9d034e2"},"url":"https://jobsearcher.com/jobs/22b0f3c37fff8a27b9d034e2"}}