{"schemaVersion":"jobsearcher.job.v1","id":"229f87710e71fc57d7ee212d","url":"https://jobsearcher.com/jobs/229f87710e71fc57d7ee212d","canonicalUrl":"https://jobsearcher.com/jobs/229f87710e71fc57d7ee212d","title":"Reliability Engineer","description":"Why do you need to choose between doing important work and having a fulfilling life? At Ardent, we have both. Ardent employees are committed to solving our customers' most difficult problems—and we are committed to the well-being, personal goals, and professional development of our employee. We are \"All In.\" We put forth our strongest effort possible to get the mission accomplished and we do it together. We respect the skills and experience you bring to the Ardent team. And we provide a rewarding environment to help you succeed.\nWe offer highly competitive benefits, professional development opportunities, and an exceptional culture that embraces flexibility, innovation, collaboration, and career growth. A collective service mindset underpins our work, and a shared camaraderie to serve clients, colleagues and our communities set us apart. Our full commitment to being \"All In\" for our employees and our clients is not just our approach, it is our standard. If this sounds like the perfect fit for you, choose Ardent and make a difference with us.\nArdent is seeking a Reliability Engineer to join our team.\nThis is an onsite role in Ashburn, VA. Must be open to working 2nd or 3rd shift in a 24/7/365 environment.\nPosition Description:\nWe are seeking a skilled Reliability Engineer to support our client's mission by enhancing Production Monitoring and ensuring optimal service delivery for their applications. This role involves proactive issue identification, incident resolution, and system health optimization within a 24x7x365 operational environment. The ideal candidate will lead monitoring solutions, manage ITIL engineers, automate processes, and collaborate across IT and business teams to improve service reliability. Expertise in AWS environments, root cause analysis, and technical troubleshooting is essential, along with strong communication and leadership skills to drive continuous improvement.\nRequirements:\nExperience in Production Monitoring & Support within a 24x7x365 operational environment.\nStrong expertise in incident management, root cause analysis, and problem resolution for cloud-based applications.\nHands-on experience with Amazon Web Services (AWS) and cloud-based monitoring tools.\nProficiency in ITIL processes and managing ITIL engineers for efficient service delivery.\nAbility to build and implement monitoring solutions, automate manual processes, and create alerts to ensure system stability.\nExperience with system health monitoring, performance optimization, and troubleshooting production issues.\nStrong leadership skills to collaborate with IT, business, and infrastructure teams to improve production support processes.\nEffective communication skills to provide updates, incident reports, and status updates to leadership and stakeholders.\nAbility to develop and maintain technical documentation and knowledge base resources for production support.\nExperience in triaging and resolving production incidents, assessing severity, and properly escalating issues.\nResponsibilities and Duties:\nProactive and early notification of potential and actual issues impacting service delivery.\nFrequent and succinct communication to PSPD leadership during and post incident.\nIdentification of trends and corrective measures.\nProvide needed metrics to PSPD leadership team.\nThe enhanced Production Monitoring Services Branch will provide resources to staff the operation 24x7x365. The resources should provide additional technical support and diagnosis.\nCustomer Facing:\nBuild monitoring and production support solutions to provide customer with visibility towards our services.\nManage ITIL engineers.\nTriage and resolve production incidents related to the cloud platform and participate in root cause analysis and postmortem discussions.\nFunction as a solution manager in support of the Manager, Production Support by leading the implementation of short-term and long-term solutions, automating manual processes, and building alerts to monitor the operation of services.\nAsses initial severity, gather impacts, create tickets, engage support teams, and escalate issues properly as they arrive.\nOptimizes Work Processes:\nParticipate in the creation and maintenance of technical and knowledge base documentation.\nTroubleshoot production issues problems and collaborate in developing simple technical solutions.\nUse diagnostic tools to maintain, troubleshoot and restore standard service or data to systems.\nLead Implementation of production support activities in an Amazon Web Services environment.\nLead technical and design discussions with IT to help enterprises speed their adoption of new technologies and practices.\nPerform System health monitoring and optimizing performance\nDefine and establish monitoring and other processes and tooling for monitoring and performing routine system health checks to ensure optimization and stability of application.\nCollaborates:\nWork as a technical leader alongside business, development, and infrastructure teams.\nEffectively work with IT and business teams, as well as external customers, to lead the resolution of production incidents and provide communication during outage.\nCollaborate with other members of IT and business in streamlining production support processes.\nWork closely with other teams and recommend solutions to improve production support current processes that reflect business needs, security, and SLAs of our production services.\nWork closely with Infrastructure team and other support staff to identify and resolve incidents and create and implement long term remediation techniques and fixes.\nProvide support and coach other members of the Production Support team.\nCommunicates Effectively:\nCommunicate clearly and effectively across IT, business process owners, and customers at all levels of the organization.\nCommunicate progress and any challenges to management.\nCommunicate overall status and health of the application to business and application support teams.\nActive CBP/BI or Top Secret clearance is highly desired. Must be open to working 2nd or 3rd shift in a 24/7/365 environment.\nDue to the nature of the work we support, all candidates in consideration for this role must be U.S. Citizens willing to undergo the government issued background investigation process.\nArdent is an equal opportunity employer. We will not discriminate in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression, or any other basis protected by state, local, or federal law.","company":"Ardent","rawCompany":"ardent","city":"Ashburn","state":"VA","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:26:21.407Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Reliability Engineer","description":"Why do you need to choose between doing important work and having a fulfilling life? At Ardent, we have both. Ardent employees are committed to solving our customers' most difficult problems—and we are committed to the well-being, personal goals, and professional development of our employee. We are \"All In.\" We put forth our strongest effort possible to get the mission accomplished and we do it together. We respect the skills and experience you bring to the Ardent team. And we provide a rewarding environment to help you succeed.\nWe offer highly competitive benefits, professional development opportunities, and an exceptional culture that embraces flexibility, innovation, collaboration, and career growth. A collective service mindset underpins our work, and a shared camaraderie to serve clients, colleagues and our communities set us apart. Our full commitment to being \"All In\" for our employees and our clients is not just our approach, it is our standard. If this sounds like the perfect fit for you, choose Ardent and make a difference with us.\nArdent is seeking a Reliability Engineer to join our team.\nThis is an onsite role in Ashburn, VA. Must be open to working 2nd or 3rd shift in a 24/7/365 environment.\nPosition Description:\nWe are seeking a skilled Reliability Engineer to support our client's mission by enhancing Production Monitoring and ensuring optimal service delivery for their applications. This role involves proactive issue identification, incident resolution, and system health optimization within a 24x7x365 operational environment. The ideal candidate will lead monitoring solutions, manage ITIL engineers, automate processes, and collaborate across IT and business teams to improve service reliability. Expertise in AWS environments, root cause analysis, and technical troubleshooting is essential, along with strong communication and leadership skills to drive continuous improvement.\nRequirements:\nExperience in Production Monitoring & Support within a 24x7x365 operational environment.\nStrong expertise in incident management, root cause analysis, and problem resolution for cloud-based applications.\nHands-on experience with Amazon Web Services (AWS) and cloud-based monitoring tools.\nProficiency in ITIL processes and managing ITIL engineers for efficient service delivery.\nAbility to build and implement monitoring solutions, automate manual processes, and create alerts to ensure system stability.\nExperience with system health monitoring, performance optimization, and troubleshooting production issues.\nStrong leadership skills to collaborate with IT, business, and infrastructure teams to improve production support processes.\nEffective communication skills to provide updates, incident reports, and status updates to leadership and stakeholders.\nAbility to develop and maintain technical documentation and knowledge base resources for production support.\nExperience in triaging and resolving production incidents, assessing severity, and properly escalating issues.\nResponsibilities and Duties:\nProactive and early notification of potential and actual issues impacting service delivery.\nFrequent and succinct communication to PSPD leadership during and post incident.\nIdentification of trends and corrective measures.\nProvide needed metrics to PSPD leadership team.\nThe enhanced Production Monitoring Services Branch will provide resources to staff the operation 24x7x365. The resources should provide additional technical support and diagnosis.\nCustomer Facing:\nBuild monitoring and production support solutions to provide customer with visibility towards our services.\nManage ITIL engineers.\nTriage and resolve production incidents related to the cloud platform and participate in root cause analysis and postmortem discussions.\nFunction as a solution manager in support of the Manager, Production Support by leading the implementation of short-term and long-term solutions, automating manual processes, and building alerts to monitor the operation of services.\nAsses initial severity, gather impacts, create tickets, engage support teams, and escalate issues properly as they arrive.\nOptimizes Work Processes:\nParticipate in the creation and maintenance of technical and knowledge base documentation.\nTroubleshoot production issues problems and collaborate in developing simple technical solutions.\nUse diagnostic tools to maintain, troubleshoot and restore standard service or data to systems.\nLead Implementation of production support activities in an Amazon Web Services environment.\nLead technical and design discussions with IT to help enterprises speed their adoption of new technologies and practices.\nPerform System health monitoring and optimizing performance\nDefine and establish monitoring and other processes and tooling for monitoring and performing routine system health checks to ensure optimization and stability of application.\nCollaborates:\nWork as a technical leader alongside business, development, and infrastructure teams.\nEffectively work with IT and business teams, as well as external customers, to lead the resolution of production incidents and provide communication during outage.\nCollaborate with other members of IT and business in streamlining production support processes.\nWork closely with other teams and recommend solutions to improve production support current processes that reflect business needs, security, and SLAs of our production services.\nWork closely with Infrastructure team and other support staff to identify and resolve incidents and create and implement long term remediation techniques and fixes.\nProvide support and coach other members of the Production Support team.\nCommunicates Effectively:\nCommunicate clearly and effectively across IT, business process owners, and customers at all levels of the organization.\nCommunicate progress and any challenges to management.\nCommunicate overall status and health of the application to business and application support teams.\nActive CBP/BI or Top Secret clearance is highly desired. Must be open to working 2nd or 3rd shift in a 24/7/365 environment.\nDue to the nature of the work we support, all candidates in consideration for this role must be U.S. Citizens willing to undergo the government issued background investigation process.\nArdent is an equal opportunity employer. We will not discriminate in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression, or any other basis protected by state, local, or federal law.","datePosted":"2026-04-14T10:26:21.407Z","dateModified":"2026-04-14T10:26:21.407Z","hiringOrganization":{"@type":"Organization","name":"Ardent","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Ashburn","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"229f87710e71fc57d7ee212d"},"url":"https://jobsearcher.com/jobs/229f87710e71fc57d7ee212d"}}