{"schemaVersion":"jobsearcher.job.v1","id":"220df4cdf87543f4b24f7fc0","url":"https://jobsearcher.com/jobs/220df4cdf87543f4b24f7fc0","canonicalUrl":"https://jobsearcher.com/jobs/220df4cdf87543f4b24f7fc0","title":"Customer Experience Representative","description":"Location: Charlotte, NC (Hybrid – 2 days/week in-office)\r\nType: Full-time\r\nAt Purple Dot, our vision for e-commerce is simple: Everything that gets made, gets sold.\r\nFor decades, brands have waited for stock to arrive at the warehouse before selling online. The result? Nearly 1 in 4 products produced is never sold — leading to major losses and massive waste. We believe it's time for a radical shift in how e-commerce operates.\r\nPurple Dot is pioneering the pre-commerce movement : helping brands sell earlier — before inventory arrives — to increase sell-through, reduce waste, and drive profitability. Whether stock is 1 day or 1 year away, our platform enables smarter, faster sales that reduce risk and unlock new growth.\r\nWe're trusted by leading brands including Mattel, McLaren, New Era, Limited Run Games , and Oh Polly , and we process millions in pre-orders every month. Backed by top investors like OpenOcean, Connect, Unusual , and Moxxie Ventures , we're a 22-person team based in NYC, Charlotte, and London — led by second-time founders with a track record of acquisition.\r\nThe Role: Customer Experience Representative We're looking for a Customer Experience Representative who is customer-obsessed , process-driven , and confident working with a technical product . You'll help brands unlock real value from pre-orders — building relationships grounded in results, trust, and impact.\r\nYou'll support both our B2B and B2C channels, becoming a key voice for the customer across the business. You'll work closely with our UK-based Customer Experience Representative, as well as our engineering and sales team, to provide hands-on support and analysis for our customers, ensuring they are set up for success.\r\nThis is a high-impact role for someone who thrives in fast-paced environments, gets energy from helping customers succeed, and isn't afraid to roll up their sleeves.\r\nWhat You'll Do Meet customers where they are in their channel of preference — whether that is Slack, Email, Chat or Zoom - to provide fast, helpful support\r\nDevelop deep product knowledge across our product, ecommerce, and partner systems\r\nProactively surface issues, escalate bugs, and champion customer-led feedback and feature requests\r\nUse data and insights to prioritize work, inform decisions, and drive GMV growth and product adoption\r\nContribute to and grow our internal knowledge base and customer-facing FAQ\r\nLead customer discovery conversations to better understand their experience and triage product issues or requests\r\nHelp shape the future of Customer Support — improving internal processes and how we collaborate cross-functionally\r\nWhat You'll Bring 2-3 years in Customer Support or Customer Success, or similar at a Series A or B startup\r\nA true ownership mindset — no task is too small if it means helping a customer succeed\r\nA passion for continuous improvement and making things better each day\r\nConfidence working with a technical product and collaborating cross-functionally to solve problems and influence product direction\r\nExperience working with enterprise accounts, and a track record of going above and beyond\r\nStrong communication skills and relationship-building skills with comfort operating at speed\r\nBonus : SaaS, ecommerce, or retail tech experience\r\nAlways for Action: Move forward swiftly; urgency for customers and the journey\r\nPride in Execution: Deliver with high quality, efficiency, and pride\r\nFocus as a Superpower: Prioritize tasks effectively; cut through noise\r\nDiversity Raises the Bar: Embrace diverse thinking and experiences\r\nThe Experience is Fun: Enjoy the journey and maintain a sense of humor\r\nJoin Purple Dot and help reshape the future of retail.\r\nIf you're excited about solving real problems for real brands — and want to work on something that makes a meaningful impact — we'd love to meet you.\r\nInclude your resume/CV , LinkedIn profile , and \" CXR \" in the subject line.\r\nJ-18808-Ljbffr","company":"Purple Dot","rawCompany":"purple dot","city":"Charlotte","state":"NC","isRemote":false,"isActive":false,"createdAt":"2026-04-09T15:37:27.061Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"41-2031.00","title":"Retail Salespersons","slug":"retail-salespersons"},{"code":"41-9099.00","title":"Sales and Related Workers, All Other","slug":"sales-and-related-workers-all-other"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Experience Representative","description":"Location: Charlotte, NC (Hybrid – 2 days/week in-office)\r\nType: Full-time\r\nAt Purple Dot, our vision for e-commerce is simple: Everything that gets made, gets sold.\r\nFor decades, brands have waited for stock to arrive at the warehouse before selling online. The result? Nearly 1 in 4 products produced is never sold — leading to major losses and massive waste. We believe it's time for a radical shift in how e-commerce operates.\r\nPurple Dot is pioneering the pre-commerce movement : helping brands sell earlier — before inventory arrives — to increase sell-through, reduce waste, and drive profitability. Whether stock is 1 day or 1 year away, our platform enables smarter, faster sales that reduce risk and unlock new growth.\r\nWe're trusted by leading brands including Mattel, McLaren, New Era, Limited Run Games , and Oh Polly , and we process millions in pre-orders every month. Backed by top investors like OpenOcean, Connect, Unusual , and Moxxie Ventures , we're a 22-person team based in NYC, Charlotte, and London — led by second-time founders with a track record of acquisition.\r\nThe Role: Customer Experience Representative We're looking for a Customer Experience Representative who is customer-obsessed , process-driven , and confident working with a technical product . You'll help brands unlock real value from pre-orders — building relationships grounded in results, trust, and impact.\r\nYou'll support both our B2B and B2C channels, becoming a key voice for the customer across the business. You'll work closely with our UK-based Customer Experience Representative, as well as our engineering and sales team, to provide hands-on support and analysis for our customers, ensuring they are set up for success.\r\nThis is a high-impact role for someone who thrives in fast-paced environments, gets energy from helping customers succeed, and isn't afraid to roll up their sleeves.\r\nWhat You'll Do Meet customers where they are in their channel of preference — whether that is Slack, Email, Chat or Zoom - to provide fast, helpful support\r\nDevelop deep product knowledge across our product, ecommerce, and partner systems\r\nProactively surface issues, escalate bugs, and champion customer-led feedback and feature requests\r\nUse data and insights to prioritize work, inform decisions, and drive GMV growth and product adoption\r\nContribute to and grow our internal knowledge base and customer-facing FAQ\r\nLead customer discovery conversations to better understand their experience and triage product issues or requests\r\nHelp shape the future of Customer Support — improving internal processes and how we collaborate cross-functionally\r\nWhat You'll Bring 2-3 years in Customer Support or Customer Success, or similar at a Series A or B startup\r\nA true ownership mindset — no task is too small if it means helping a customer succeed\r\nA passion for continuous improvement and making things better each day\r\nConfidence working with a technical product and collaborating cross-functionally to solve problems and influence product direction\r\nExperience working with enterprise accounts, and a track record of going above and beyond\r\nStrong communication skills and relationship-building skills with comfort operating at speed\r\nBonus : SaaS, ecommerce, or retail tech experience\r\nAlways for Action: Move forward swiftly; urgency for customers and the journey\r\nPride in Execution: Deliver with high quality, efficiency, and pride\r\nFocus as a Superpower: Prioritize tasks effectively; cut through noise\r\nDiversity Raises the Bar: Embrace diverse thinking and experiences\r\nThe Experience is Fun: Enjoy the journey and maintain a sense of humor\r\nJoin Purple Dot and help reshape the future of retail.\r\nIf you're excited about solving real problems for real brands — and want to work on something that makes a meaningful impact — we'd love to meet you.\r\nInclude your resume/CV , LinkedIn profile , and \" CXR \" in the subject line.\r\nJ-18808-Ljbffr","datePosted":"2026-04-09T15:37:27.061Z","dateModified":"2026-04-09T15:37:27.061Z","hiringOrganization":{"@type":"Organization","name":"Purple Dot","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Charlotte","addressRegion":"NC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"220df4cdf87543f4b24f7fc0"},"url":"https://jobsearcher.com/jobs/220df4cdf87543f4b24f7fc0"}}