{"schemaVersion":"jobsearcher.job.v1","id":"21d417a39a3293e0973a4b2e","url":"https://jobsearcher.com/jobs/21d417a39a3293e0973a4b2e","canonicalUrl":"https://jobsearcher.com/jobs/21d417a39a3293e0973a4b2e","title":"MSP Systems Engineer","description":"*About Monreal IT*\n\nMonreal IT is a growing Managed Services Provider (MSP) helping businesses leverage technology to improve operations, security, and productivity. We're looking for a motivated and customer-focused System Engineer to join our team and support a diverse client base across modern cloud, infrastructure, cybersecurity, automation, and AI technologies.\n\n*Join Our Team*\n\nIf you're passionate about technology, cloud solutions, cybersecurity, automation, AI, and helping clients succeed, we'd love to hear from you. *Candidate must be local to the Cleveland area.*\n\n*What You'll Do*\n\n* Provide remote and onsite technical support for client environments.\n* Troubleshoot Windows desktops, laptops, networks, printers, and business applications.\n* Support Microsoft 365, Microsoft Entra ID, Intune, Windows Server, and Azure environments.\n* Manage user onboarding, offboarding, and account administration.\n* Monitor and respond to system, backup, and security alerts.\n* Participate in infrastructure projects, migrations, upgrades, and technology deployments.\n* Create and maintain technical documentation.\n* Develop and support automations using Power Automate, PowerShell, APIs, and related technologies.\n* Utilize approved AI tools such as Microsoft Copilot, Copilot Studio, Claude, and ChatGPT to improve efficiency, documentation, research, and service delivery.\n* Identify opportunities for automation, process improvement, and operational efficiency.\n* Participate in a rotating on-call schedule.\n\n*Qualifications*\n\n*Required*\n\n* 1-3 years of IT support experience, preferably in an MSP environment.\n* Experience supporting Windows 10/11 and Microsoft 365.\n* Knowledge of Active Directory/Entra ID, DNS, DHCP, VPNs, and networking fundamentals.\n* Strong troubleshooting, communication, and customer service skills.\n* Ability to multitask and adapt in a fast-paced environment.\n\n*Preferred*\n\n* Experience with ConnectWise or similar PSA systems.\n* Knowledge of Microsoft Intune, Azure, Power Platform, and Copilot Studio.\n* PowerShell scripting or automation experience.\n* Familiarity with APIs, integrations, and workflow automation.\n* Understanding of cybersecurity best practices.\n* Relevant certifications such as CompTIA, Microsoft, or equivalent.\n\n*We're looking for someone who:*\n\n* Takes ownership and follows through.\n* Enjoys solving technical problems.\n* Embraces innovation and continuous improvement.\n* ·s curious about emerging technologies, AI, and automation.\n* Has a process-improvement mindset and strong attention to detail.\n* Values teamwork, accountability, and exceptional client service.\n\n*Compensation & Benefits*\n\n* Competitive salary based on experience\n* Hybrid work environment\n* Performance-based incentives\n* Rotating on-call compensation\n* Health and benefits package\n* Paid time off and holidays\n* 401k retirement plan\n* Professional development and certification opportunities\n* Career growth within a growing organization\n\nPay: $50,000.00 - $65,000.00 per year\n\nWork Location: Hybrid remote in Wickliffe, OH 44092","company":"Monreal It","rawCompany":"monreal it","city":"Wickliffe","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-08-31T10:59:48.388Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"MSP Systems Engineer","description":"*About Monreal IT*\n\nMonreal IT is a growing Managed Services Provider (MSP) helping businesses leverage technology to improve operations, security, and productivity. We're looking for a motivated and customer-focused System Engineer to join our team and support a diverse client base across modern cloud, infrastructure, cybersecurity, automation, and AI technologies.\n\n*Join Our Team*\n\nIf you're passionate about technology, cloud solutions, cybersecurity, automation, AI, and helping clients succeed, we'd love to hear from you. *Candidate must be local to the Cleveland area.*\n\n*What You'll Do*\n\n* Provide remote and onsite technical support for client environments.\n* Troubleshoot Windows desktops, laptops, networks, printers, and business applications.\n* Support Microsoft 365, Microsoft Entra ID, Intune, Windows Server, and Azure environments.\n* Manage user onboarding, offboarding, and account administration.\n* Monitor and respond to system, backup, and security alerts.\n* Participate in infrastructure projects, migrations, upgrades, and technology deployments.\n* Create and maintain technical documentation.\n* Develop and support automations using Power Automate, PowerShell, APIs, and related technologies.\n* Utilize approved AI tools such as Microsoft Copilot, Copilot Studio, Claude, and ChatGPT to improve efficiency, documentation, research, and service delivery.\n* Identify opportunities for automation, process improvement, and operational efficiency.\n* Participate in a rotating on-call schedule.\n\n*Qualifications*\n\n*Required*\n\n* 1-3 years of IT support experience, preferably in an MSP environment.\n* Experience supporting Windows 10/11 and Microsoft 365.\n* Knowledge of Active Directory/Entra ID, DNS, DHCP, VPNs, and networking fundamentals.\n* Strong troubleshooting, communication, and customer service skills.\n* Ability to multitask and adapt in a fast-paced environment.\n\n*Preferred*\n\n* Experience with ConnectWise or similar PSA systems.\n* Knowledge of Microsoft Intune, Azure, Power Platform, and Copilot Studio.\n* PowerShell scripting or automation experience.\n* Familiarity with APIs, integrations, and workflow automation.\n* Understanding of cybersecurity best practices.\n* Relevant certifications such as CompTIA, Microsoft, or equivalent.\n\n*We're looking for someone who:*\n\n* Takes ownership and follows through.\n* Enjoys solving technical problems.\n* Embraces innovation and continuous improvement.\n* ·s curious about emerging technologies, AI, and automation.\n* Has a process-improvement mindset and strong attention to detail.\n* Values teamwork, accountability, and exceptional client service.\n\n*Compensation & Benefits*\n\n* Competitive salary based on experience\n* Hybrid work environment\n* Performance-based incentives\n* Rotating on-call compensation\n* Health and benefits package\n* Paid time off and holidays\n* 401k retirement plan\n* Professional development and certification opportunities\n* Career growth within a growing organization\n\nPay: $50,000.00 - $65,000.00 per year\n\nWork Location: Hybrid remote in Wickliffe, OH 44092","datePosted":"2026-08-31T10:59:48.388Z","dateModified":"2026-08-31T10:59:48.388Z","hiringOrganization":{"@type":"Organization","name":"Monreal It","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Wickliffe","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"21d417a39a3293e0973a4b2e"},"url":"https://jobsearcher.com/jobs/21d417a39a3293e0973a4b2e"}}