{"schemaVersion":"jobsearcher.job.v1","id":"21ca0587b67eeada4e9136f2","url":"https://jobsearcher.com/jobs/21ca0587b67eeada4e9136f2","canonicalUrl":"https://jobsearcher.com/jobs/21ca0587b67eeada4e9136f2","title":"Customer Service Representative","description":"Who we are\nAt Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.\nGuided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,\nHere you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.\nValencia (CA), United States\nCustomer Service Representative\n164416\n\nCustomer Service Representative\nProvide an unrivaled Customer Experience\n\nResponsibilities:\nMaintaining a positive, empathetic and professional attitude toward customers at all times.\nProvide responsive and reliable customer service via phone & email\nUse of ERP system to process sales orders, shipments, Credits/Debits & RMA’s.\nKnowing the product line to help troubleshoot\nAbility to work alongside multiple departments (Insurance, Billing, Inside Sales) to ensure our customers are fully taken care of.\nOther duties as assigned.\n\nMore about you:\nHigh School Diploma or equivalent\nMinimum of 2 years of Customer Service experience\nA minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova\nDon't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you!\n\nWhat we offer:\nMedical, dental and vision coverage*\nHealth Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts\nTeleHealth options\n401k plan with company match*\nCompany paid life/ad&d insurance\nAdditional supplemental life/ad&d coverage available\nCompany paid Short/Long-Term Disability coverage (STD/LTD)\nSTD LTD Buy-ups available\nAccident/Hospital Indemnity coverage\nLegal/ID Theft Assistance\nPTO (or sick and vacation time), floating Diversity Day, & paid holidays*\nPaid parental bonding leave\nEmployee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)\nRobust Internal Career Growth opportunities\nTuition reimbursement\nHearing aid discount for employees and family\nInternal social recognition platform\nPlan rules/offerings dependent upon group Company/location.\nThis role's pay range is between $21.53/hr - $32.30/hr (based on location). This role is also eligible for bonus.\n\nHow we work:\nAt Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.\nSonova is an equal opportunity employer\nWe team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.","company":"Sonova","rawCompany":"sonova","city":"Valencia","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-06T15:43:07.073Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"},{"code":"29-2099.08","title":"Patient Representatives","slug":"patient-representatives"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561421","title":"Telephone Answering Services","slug":"telephone-answering-services"},{"code":"334210","title":"Telephone Apparatus Manufacturing","slug":"telephone-apparatus-manufacturing"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Service Representative","description":"Who we are\nAt Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.\nGuided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,\nHere you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.\nValencia (CA), United States\nCustomer Service Representative\n164416\n\nCustomer Service Representative\nProvide an unrivaled Customer Experience\n\nResponsibilities:\nMaintaining a positive, empathetic and professional attitude toward customers at all times.\nProvide responsive and reliable customer service via phone & email\nUse of ERP system to process sales orders, shipments, Credits/Debits & RMA’s.\nKnowing the product line to help troubleshoot\nAbility to work alongside multiple departments (Insurance, Billing, Inside Sales) to ensure our customers are fully taken care of.\nOther duties as assigned.\n\nMore about you:\nHigh School Diploma or equivalent\nMinimum of 2 years of Customer Service experience\nA minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova\nDon't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you!\n\nWhat we offer:\nMedical, dental and vision coverage*\nHealth Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts\nTeleHealth options\n401k plan with company match*\nCompany paid life/ad&d insurance\nAdditional supplemental life/ad&d coverage available\nCompany paid Short/Long-Term Disability coverage (STD/LTD)\nSTD LTD Buy-ups available\nAccident/Hospital Indemnity coverage\nLegal/ID Theft Assistance\nPTO (or sick and vacation time), floating Diversity Day, & paid holidays*\nPaid parental bonding leave\nEmployee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)\nRobust Internal Career Growth opportunities\nTuition reimbursement\nHearing aid discount for employees and family\nInternal social recognition platform\nPlan rules/offerings dependent upon group Company/location.\nThis role's pay range is between $21.53/hr - $32.30/hr (based on location). This role is also eligible for bonus.\n\nHow we work:\nAt Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.\nSonova is an equal opportunity employer\nWe team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.","datePosted":"2026-08-06T15:43:07.073Z","dateModified":"2026-08-06T15:43:07.073Z","hiringOrganization":{"@type":"Organization","name":"Sonova","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Valencia","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"21ca0587b67eeada4e9136f2"},"url":"https://jobsearcher.com/jobs/21ca0587b67eeada4e9136f2"}}