Patient Care Representative

Apply Now Job TitlePatient Care Representative LocationWestchester, NY DepartmentAdministrative Offices FLSA StatusNon-Exempt Reports ToPatient Care Supervisor Shifts HiringFull-time Pay Grade$18.00 per hour Job DescriptionJob Title: Patient Care Representative - Valhalla, New York (Westchester Medical Center)Job Code: TY05047Pay Grade: 07Exempt (Y/N): NoReports To: Patient Care SupervisorDate Revised: 9/14/2023Hourly Wage: $18.00 an hourPatient Care Representative (This position is based in the Westchester Medical Center, Valhalla NY)SummaryProviding both emergency and non-emergency scheduling of patient transportation. At the direction of the Patient Care Supervisor, the Patient Care Representative will perform and/or assist with scheduling patient care transportation in both the pre-hospital and post hospital setting inclusive of inter-facility transportation for both private patient transportation from the community as well as contracted medical facilities.Main Duties And ResponsibilitiesMaintains courteous and cooperative working relationships with all levels of management and employees, physicians, patients/parents, guarantors, third-party representatives and the general public.Coordinate ambulance transportation for contracted medical facilities, private patients and insurance companiesField all incoming telephonic transport requests in a timely and profession manner, ensuring accurate demographics, billing information and authorizations has been obtainedField any incoming complaints on common operations and missing items. Generate an incident report and forward to appropriate supervisor.Provides accurate summary of personal productivity to Supervisor on a daily/weekly/monthly basis.Minimum QualificationsHigh School diploma or equivalent required.One year patient care experience and or general customer service.Familiarity with health insurance verifications, authorizations and medical terminology preferred.Documentation skills.Work EnvironmentWork is performed under basically normal working conditions, as in a standard office environment.Physical RequirementsHigh level of sitting/working at desk.Light physical effort (lift/carry up to 10 lbs.).Apply Now