Desktop Support Specialist- Expert

Job Title: Desktop Support Specialist ExpertLocation: NCPreferred Local Candidates ONLYTravel: Required (onsite in Columbus, Bladen, and Sampson County areas; travel expenses reimbursed)Overview: We are seeking an Expert Specialist to join the Client Services Team. This role involves supporting a high volume of Service Desk requests and customer software support in Elizabethtown and surrounding counties. The Specialist will evaluate IT incident and problem tickets, prioritize based on business impact, and ensure timely resolution while maintaining strong customer relationships.Key ResponsibilitiesProvide technical support for hardware, software, peripherals, and networking protocols. Install and image new computers, load appropriate software, and deploy business applications. Configure local and network printers and peripherals. Migrate user data and profiles during system replacements. Document processes and procedures for operational standards. Collaborate with Data Center Operations for account management, data storage, and restores. Partner with application development and network infrastructure teams to resolve customer-level issues. Lead projects, direct team efforts, and provide status updates to management. Ensure compliance with IT security policies and protect data integrity.