{"schemaVersion":"jobsearcher.job.v1","id":"21046202f673fbfb9a5b47d3","url":"https://jobsearcher.com/jobs/21046202f673fbfb9a5b47d3","canonicalUrl":"https://jobsearcher.com/jobs/21046202f673fbfb9a5b47d3","title":"Technical Helpdesk Analyst","description":"About siffron: siffron is a leading provider of retail merchandising solutions, specializing in designing and manufacturing innovative display and signage systems. We partner with top brands and retailers across various industries to enhance their product presentation and optimize customer experiences. Our company values innovation and encourages creativity, offering a collaborative work environment that fosters growth and professional development. At siffron, we continue to push boundaries and set new standards in the retail market, establishing itself as an industry leader.\r\nJoin a team that values expertise, embraces new ideas, and is committed to delivering excellence for our customers. If you're ready to make a difference and be part of an organization that's setting the standard in retail merchandising, we'd love to hear from you.\r\nJOB SUMMARY The Helpdesk Analyst will serve as first point of contact to end users, delivering exceptional technical support, and ensuring positive experience. The Helpdesk Analyst will be responsible for troubleshooting including break/fix support, assisting network administrators and applications personnel. Key responsibilities will include documentation, tracking, and follow-up on all help desk calls as well as assisting the network administrators with all hardware and infrastructure deployments.\r\nThis role is located in Rockford, Illinois.\r\nESSENTIAL FUNCTIONS End User Support and Customer Service Serve as point of contact with help desk tickets and requests (via phone calls and/or emails) for employees seeking technical assistance\r\nEffectively and accurately document incidents, requests, and resolutions within ticketing system\r\nEnsure requests for technology services and support are properly recorded, assessed, prioritized, addressed timely and properly escalated.\r\nBuild strong internal customer relationships by addressing issues with the proper level of urgency.\r\nDevelop a trusting relationship with the application development and network administration personnel by becoming the first line of support for business applications and infrastructure tools.\r\nTechnical Troubleshooting and Resolution Configure, install, troubleshoot, and repair PC and hardware.\r\nTroubleshoot Microsoft 365 and other business applications.\r\nUtilize remote tools and resources to solve issues effectively and efficiently.\r\nContribute to internal knowledge to improve service delivery and efficacy.\r\nIT Operations and Infrastructure Support Contribute to the design of network architecture, integration and installation.\r\nWork closely with network administrations to maintain software/LAN/WAN/wireless security and integrity.\r\nProvide ad hoc report writing support and training for other departments.\r\nOther duties as assigned.\r\nRequirements EDUCATION, LICENSES, AND EXPERIENCE Bachelor's Degree (or obtaining) in computer related field, or comparable hands-on experience with computer networks.\r\nMinimum Years of Experience Required in Specific Functions/Positions:\r\no 2 - 3 years with remote PC troubleshooting (Phone/Remote Control)\r\no 2 - 3 years PC hardware configuration, installation and troubleshooting.\r\no Windows desktop operating systems and MS Office.\r\no Windows Server Administration (DNS, DHCP, Group Policies, Windows Updates)\r\no IP Telephony Administration\r\no Active Directory administration (Account Creation/Deletion, Password changes, Group Membership, etc.).\r\no Security and Antivirus Software\r\no Familiarity with networking technologies.\r\nSKILLS (Language, Mathematical, Reasoning, Other) Must have strong people and interpersonal skills.\r\nExcellent oral and written communication skills.\r\nAbility to multi-task and prioritize duties and objectives.\r\nStrong planning and time management skills.\r\nExperience working in a fast-paced environment.\r\nAbility to work independently with a minimum of day-to-day direction.\r\nAbility to represent the company in a professional manner.\r\nWORKING CONDITIONS/PHYSICAL DEMANDS Skilled at managing multiple tasks concurrently.\r\nAbility to travel to other siffron locations will be required.\r\nEffective at projecting a responsive, customer service attitude to other individuals and departments.\r\nAbility to handle stress and balance conflicting priorities.\r\nSitting and working at a computer for extended periods of time.\r\nAbility to lift up to 50lbs.\r\nsiffron Benefits: The salary range for this role is $43,846 – 60,000 annually in Rockford, Illinois. siffron considers several factors when determining and extending an offer, including but not limited to, the role, function, a candidate's work experience, location, education/training, and key skills.\r\n401(k) match (up to 50% of 6%)\r\nAnnual siffron profit share/safe harbor match\r\nTuition reimbursement program for eligible employees\r\nMedical, dental, vision insurance after 30 days of employment\r\nFlexible spending account and/or health savings account\r\nVacation/Personal/Bereavement leaves\r\nPaid parental leave\r\nShort & long-term disability coverage\r\nEmployee Assistance Program\r\nEmployee referral bonus program\r\nsiffron Shared Ownership Works Program\r\n10 paid holidays\r\nPay: $43,846.00 - $60,000.00 per year\r\nBenefits: 401(k)\r\n401(k) matching\r\nDental insurance\r\nEmployee assistance program\r\nFlexible spending account\r\nHealth insurance\r\nHealth savings account\r\nLife insurance\r\nPaid time off\r\nReferral program\r\nRetirement plan\r\nVision insurance\r\nPeople with a criminal record are encouraged to apply\r\nWork Location: In person#J-18808-Ljbffr","company":"Socket","rawCompany":"socket","city":"Bloomington","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-08-13T02:11:25.756Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Helpdesk Analyst","description":"About siffron: siffron is a leading provider of retail merchandising solutions, specializing in designing and manufacturing innovative display and signage systems. We partner with top brands and retailers across various industries to enhance their product presentation and optimize customer experiences. Our company values innovation and encourages creativity, offering a collaborative work environment that fosters growth and professional development. At siffron, we continue to push boundaries and set new standards in the retail market, establishing itself as an industry leader.\r\nJoin a team that values expertise, embraces new ideas, and is committed to delivering excellence for our customers. If you're ready to make a difference and be part of an organization that's setting the standard in retail merchandising, we'd love to hear from you.\r\nJOB SUMMARY The Helpdesk Analyst will serve as first point of contact to end users, delivering exceptional technical support, and ensuring positive experience. The Helpdesk Analyst will be responsible for troubleshooting including break/fix support, assisting network administrators and applications personnel. Key responsibilities will include documentation, tracking, and follow-up on all help desk calls as well as assisting the network administrators with all hardware and infrastructure deployments.\r\nThis role is located in Rockford, Illinois.\r\nESSENTIAL FUNCTIONS End User Support and Customer Service Serve as point of contact with help desk tickets and requests (via phone calls and/or emails) for employees seeking technical assistance\r\nEffectively and accurately document incidents, requests, and resolutions within ticketing system\r\nEnsure requests for technology services and support are properly recorded, assessed, prioritized, addressed timely and properly escalated.\r\nBuild strong internal customer relationships by addressing issues with the proper level of urgency.\r\nDevelop a trusting relationship with the application development and network administration personnel by becoming the first line of support for business applications and infrastructure tools.\r\nTechnical Troubleshooting and Resolution Configure, install, troubleshoot, and repair PC and hardware.\r\nTroubleshoot Microsoft 365 and other business applications.\r\nUtilize remote tools and resources to solve issues effectively and efficiently.\r\nContribute to internal knowledge to improve service delivery and efficacy.\r\nIT Operations and Infrastructure Support Contribute to the design of network architecture, integration and installation.\r\nWork closely with network administrations to maintain software/LAN/WAN/wireless security and integrity.\r\nProvide ad hoc report writing support and training for other departments.\r\nOther duties as assigned.\r\nRequirements EDUCATION, LICENSES, AND EXPERIENCE Bachelor's Degree (or obtaining) in computer related field, or comparable hands-on experience with computer networks.\r\nMinimum Years of Experience Required in Specific Functions/Positions:\r\no 2 - 3 years with remote PC troubleshooting (Phone/Remote Control)\r\no 2 - 3 years PC hardware configuration, installation and troubleshooting.\r\no Windows desktop operating systems and MS Office.\r\no Windows Server Administration (DNS, DHCP, Group Policies, Windows Updates)\r\no IP Telephony Administration\r\no Active Directory administration (Account Creation/Deletion, Password changes, Group Membership, etc.).\r\no Security and Antivirus Software\r\no Familiarity with networking technologies.\r\nSKILLS (Language, Mathematical, Reasoning, Other) Must have strong people and interpersonal skills.\r\nExcellent oral and written communication skills.\r\nAbility to multi-task and prioritize duties and objectives.\r\nStrong planning and time management skills.\r\nExperience working in a fast-paced environment.\r\nAbility to work independently with a minimum of day-to-day direction.\r\nAbility to represent the company in a professional manner.\r\nWORKING CONDITIONS/PHYSICAL DEMANDS Skilled at managing multiple tasks concurrently.\r\nAbility to travel to other siffron locations will be required.\r\nEffective at projecting a responsive, customer service attitude to other individuals and departments.\r\nAbility to handle stress and balance conflicting priorities.\r\nSitting and working at a computer for extended periods of time.\r\nAbility to lift up to 50lbs.\r\nsiffron Benefits: The salary range for this role is $43,846 – 60,000 annually in Rockford, Illinois. siffron considers several factors when determining and extending an offer, including but not limited to, the role, function, a candidate's work experience, location, education/training, and key skills.\r\n401(k) match (up to 50% of 6%)\r\nAnnual siffron profit share/safe harbor match\r\nTuition reimbursement program for eligible employees\r\nMedical, dental, vision insurance after 30 days of employment\r\nFlexible spending account and/or health savings account\r\nVacation/Personal/Bereavement leaves\r\nPaid parental leave\r\nShort & long-term disability coverage\r\nEmployee Assistance Program\r\nEmployee referral bonus program\r\nsiffron Shared Ownership Works Program\r\n10 paid holidays\r\nPay: $43,846.00 - $60,000.00 per year\r\nBenefits: 401(k)\r\n401(k) matching\r\nDental insurance\r\nEmployee assistance program\r\nFlexible spending account\r\nHealth insurance\r\nHealth savings account\r\nLife insurance\r\nPaid time off\r\nReferral program\r\nRetirement plan\r\nVision insurance\r\nPeople with a criminal record are encouraged to apply\r\nWork Location: In person#J-18808-Ljbffr","datePosted":"2026-08-13T02:11:25.756Z","dateModified":"2026-08-13T02:11:25.756Z","hiringOrganization":{"@type":"Organization","name":"Socket","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bloomington","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"21046202f673fbfb9a5b47d3"},"url":"https://jobsearcher.com/jobs/21046202f673fbfb9a5b47d3"}}