{"schemaVersion":"jobsearcher.job.v1","id":"20ff53d0b3d0f3311980e7d7","url":"https://jobsearcher.com/jobs/20ff53d0b3d0f3311980e7d7","canonicalUrl":"https://jobsearcher.com/jobs/20ff53d0b3d0f3311980e7d7","title":"Program Manager","description":"About the program\n\nStruction Solutions is a Service-Disabled Veteran-Owned Small Business leading a team supporting the U.S. Marine Corps Sergeant Merlin German Wounded Warrior Call Center Outreach and Resource Support Services. This program supports wounded, ill, and injured Marines, Sailors attached or formerly attached to Marine units, veterans, and their family members through call center operations, outreach, resource referral, and non-medical case management.\n\nPosition Summary\n\nThe Program Manager provides overall leadership, direction, and accountability for program operations and performance. This position serves as the primary point of contact among Struction Solutions, Government representatives, subcontractors, and program personnel. The Program Manager oversees staffing, scheduling, training, quality, contract deliverables, performance reporting, issue resolution, and compliance across a geographically dispersed team supporting 24/7/365 operations.\n\nKey Responsibilities\n\nProvide overall management and oversight of program operations, personnel, performance, and contract requirements.\n\nServe as the primary liaison between Struction Solutions and designated Government representatives.\n\nLead a geographically dispersed team supporting contact-center operations, outreach, resource referrals, non-medical case management, quality assurance, training, reporting, and installation-based services.\n\nEnsure appropriate staffing and scheduling for continuous 24/7/365 operational coverage.\n\nMonitor vacancies, employee performance, attendance, scheduling, training completion, and workforce readiness.\n\nOversee contract deliverables, reports, performance metrics, staffing reports, corrective-action plans, and other required documentation.\n\nEnsure services are performed in accordance with the Performance Work Statement, standard operating procedures, security requirements, the Privacy Act, HIPAA requirements, and applicable Government policies.\n\nMonitor contact-center performance, outreach requirements, MCWIITS documentation, case-management quality, and service-delivery standards.\n\nCoordinate program transition, employee onboarding, training, and operational-readiness activities.\n\nIdentify performance or compliance concerns and implement appropriate corrective actions.\n\nManage operational issues and escalations, including after-hours situations requiring leadership involvement.\n\nConduct and participate in meetings with Government representatives, program leadership, regional staff, and other stakeholders.\n\nMaintain effective communication across program locations and functional teams.\n\nEnsure the Assistant Program Manager is prepared to assume Program Manager responsibilities during planned or unplanned absences.\n\nPromote a professional, responsive, and mission-focused environment for personnel serving wounded warriors and their families.\n\nMinimum Qualifications\n\nBachelor’s degree or equivalent.\n\nMinimum of two years of program or operations management experience.\n\nAbility to comply with the security, background-screening, privacy, and system-access requirements outlined in PWS Section 10.\n\nStrong leadership, organizational, communication, problem-solving, and decision-making skills.\n\nAbility to manage staffing, contract deliverables, performance requirements, and daily program operations.\n\nAbility to support after-hours escalations associated with a 24/7/365 operation.\n\nProficiency with Microsoft Office and web-based reporting or case-management systems.\n\nPreferred Qualifications\n\nExperience managing a Department of Defense, Marine Corps, federal, veteran-services, healthcare, human-services, or contact-center program.\n\nExperience working with Government representatives and federal contract requirements.\n\nExperience leading multidisciplinary or geographically dispersed teams.\n\nExperience with non-medical case management, outreach programs, resource coordination, or military transition services.\n\nFamiliarity with MCWIITS or comparable Government case-management and reporting systems.\n\nExperience overseeing quality assurance, employee training, compliance, performance reporting, and corrective actions.\n\nProject Management Professional certification or comparable program-management training.\n\nMilitary service or experience supporting service members, veterans, and military families.\n\nLocation\n\nContractor Facility, Government Facility, Hybrid.\n\nREQUIREMENTS\nMinimum of two years of program or operations management experience\nBachelor’s degree or equivalent\n\nStruction Solutions is a proud veteran-owned and operated company specializing in disaster response and recovery, insurance claims support, environmental inspections, specialty staffing, and drone-powered aerial services. Backed by more than a century of combined leadership experience, the company provides fast, reliable, and technology-driven solutions to government agencies, insurers, businesses, and communities nationwide. Struction Solutions is committed to delivering every service with precision, integrity, and care while helping clients recover, rebuild, and prepare for the future.","company":"Struction Solutions","rawCompany":"struction solutions","city":"Atlanta","state":"GA","isRemote":false,"isActive":false,"createdAt":"2026-09-12T10:19:29.540Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"}],"industries":[{"code":"928110","title":"National Security","slug":"national-security"},{"code":"923140","title":"Administration of Veterans' Affairs","slug":"administration-of-veterans-affairs"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Manager","description":"About the program\n\nStruction Solutions is a Service-Disabled Veteran-Owned Small Business leading a team supporting the U.S. Marine Corps Sergeant Merlin German Wounded Warrior Call Center Outreach and Resource Support Services. This program supports wounded, ill, and injured Marines, Sailors attached or formerly attached to Marine units, veterans, and their family members through call center operations, outreach, resource referral, and non-medical case management.\n\nPosition Summary\n\nThe Program Manager provides overall leadership, direction, and accountability for program operations and performance. This position serves as the primary point of contact among Struction Solutions, Government representatives, subcontractors, and program personnel. The Program Manager oversees staffing, scheduling, training, quality, contract deliverables, performance reporting, issue resolution, and compliance across a geographically dispersed team supporting 24/7/365 operations.\n\nKey Responsibilities\n\nProvide overall management and oversight of program operations, personnel, performance, and contract requirements.\n\nServe as the primary liaison between Struction Solutions and designated Government representatives.\n\nLead a geographically dispersed team supporting contact-center operations, outreach, resource referrals, non-medical case management, quality assurance, training, reporting, and installation-based services.\n\nEnsure appropriate staffing and scheduling for continuous 24/7/365 operational coverage.\n\nMonitor vacancies, employee performance, attendance, scheduling, training completion, and workforce readiness.\n\nOversee contract deliverables, reports, performance metrics, staffing reports, corrective-action plans, and other required documentation.\n\nEnsure services are performed in accordance with the Performance Work Statement, standard operating procedures, security requirements, the Privacy Act, HIPAA requirements, and applicable Government policies.\n\nMonitor contact-center performance, outreach requirements, MCWIITS documentation, case-management quality, and service-delivery standards.\n\nCoordinate program transition, employee onboarding, training, and operational-readiness activities.\n\nIdentify performance or compliance concerns and implement appropriate corrective actions.\n\nManage operational issues and escalations, including after-hours situations requiring leadership involvement.\n\nConduct and participate in meetings with Government representatives, program leadership, regional staff, and other stakeholders.\n\nMaintain effective communication across program locations and functional teams.\n\nEnsure the Assistant Program Manager is prepared to assume Program Manager responsibilities during planned or unplanned absences.\n\nPromote a professional, responsive, and mission-focused environment for personnel serving wounded warriors and their families.\n\nMinimum Qualifications\n\nBachelor’s degree or equivalent.\n\nMinimum of two years of program or operations management experience.\n\nAbility to comply with the security, background-screening, privacy, and system-access requirements outlined in PWS Section 10.\n\nStrong leadership, organizational, communication, problem-solving, and decision-making skills.\n\nAbility to manage staffing, contract deliverables, performance requirements, and daily program operations.\n\nAbility to support after-hours escalations associated with a 24/7/365 operation.\n\nProficiency with Microsoft Office and web-based reporting or case-management systems.\n\nPreferred Qualifications\n\nExperience managing a Department of Defense, Marine Corps, federal, veteran-services, healthcare, human-services, or contact-center program.\n\nExperience working with Government representatives and federal contract requirements.\n\nExperience leading multidisciplinary or geographically dispersed teams.\n\nExperience with non-medical case management, outreach programs, resource coordination, or military transition services.\n\nFamiliarity with MCWIITS or comparable Government case-management and reporting systems.\n\nExperience overseeing quality assurance, employee training, compliance, performance reporting, and corrective actions.\n\nProject Management Professional certification or comparable program-management training.\n\nMilitary service or experience supporting service members, veterans, and military families.\n\nLocation\n\nContractor Facility, Government Facility, Hybrid.\n\nREQUIREMENTS\nMinimum of two years of program or operations management experience\nBachelor’s degree or equivalent\n\nStruction Solutions is a proud veteran-owned and operated company specializing in disaster response and recovery, insurance claims support, environmental inspections, specialty staffing, and drone-powered aerial services. Backed by more than a century of combined leadership experience, the company provides fast, reliable, and technology-driven solutions to government agencies, insurers, businesses, and communities nationwide. Struction Solutions is committed to delivering every service with precision, integrity, and care while helping clients recover, rebuild, and prepare for the future.","datePosted":"2026-09-12T10:19:29.540Z","dateModified":"2026-09-12T10:19:29.540Z","hiringOrganization":{"@type":"Organization","name":"Struction Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Atlanta","addressRegion":"GA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"20ff53d0b3d0f3311980e7d7"},"url":"https://jobsearcher.com/jobs/20ff53d0b3d0f3311980e7d7"}}