{"schemaVersion":"jobsearcher.job.v1","id":"20b1cb1fc21d397337941402","url":"https://jobsearcher.com/jobs/20b1cb1fc21d397337941402","canonicalUrl":"https://jobsearcher.com/jobs/20b1cb1fc21d397337941402","title":"Software Help Desk Technician","description":"About RVS Software\nRVS Software, Inc. has been providing utility billing software to municipalities and organizations nationwide for over 30 years. Our success is built on long-term customer relationships and a support team that understands both the software and the business processes behind utility billing.\nAbout the Role\nWe are seeking an Application Support Specialist to provide hands-on support for our utility billing software. This role focuses on troubleshooting application issues, assisting customers with billing and accounting concepts, and guiding users through software functionality via phone, remote login, and email.\nThis is not a programming or development position, and it is not a call-center role. The ideal candidate enjoys problem-solving, working directly in business software, and helping customers understand how the system works in real-world billing scenarios.\nTraining for this role is primarily in office, hands-on and observational. New team members learn by shadowing experienced technicians during live customer support sessions, taking detailed notes, and gradually applying what they learn.\nThe ideal candidate is self-motivated, comfortable learning in real time, and proactive about asking questions, documenting processes, and independently reinforcing their knowledge between calls.\nKey Responsibilities\nProvide application-level technical support for utility billing software\nTroubleshoot data, configuration, and user workflow issues\nAssist customers with billing and basic accounting concepts (debits, credits, balances)\nUse remote access tools to diagnose and resolve issues\nClearly document issues, resolutions, and customer interactions\nCommunicate patiently and professionally with a diverse customer base, including elderly users\nRequired Qualifications\nStrong verbal communication skills and a clear speaking voice\nComfort learning through hands-on shadowing and independent note-taking\nWorking knowledge of:\nWindows operating systems (Windows 7 - Windows 11)\nFile management and transferring files between systems\nPrinters, drivers, and basic workstation troubleshooting\nUnderstanding of general accounting principles (debits and credits)\nAbility to calmly and patiently resolve issues with customers\nImportant Notes About This Role\nThis position does not involve software development.\nThis role is best suited for candidates with experience in:\nApplication support\nBusiness software support\nUtility billing, accounting, or municipal systems\nCandidates seeking high-level engineering or purely customer service roles may not find this position to be a fit\nJob Type: Full-time\nPay: From $44,000.00 per year\nBenefits:\nHealth insurance\nPaid time off\nWork Location: In person","company":"Rvssoftware","rawCompany":"rvssoftware","city":"Leander","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-08-06T16:58:02.576Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Software Help Desk Technician","description":"About RVS Software\nRVS Software, Inc. has been providing utility billing software to municipalities and organizations nationwide for over 30 years. Our success is built on long-term customer relationships and a support team that understands both the software and the business processes behind utility billing.\nAbout the Role\nWe are seeking an Application Support Specialist to provide hands-on support for our utility billing software. This role focuses on troubleshooting application issues, assisting customers with billing and accounting concepts, and guiding users through software functionality via phone, remote login, and email.\nThis is not a programming or development position, and it is not a call-center role. The ideal candidate enjoys problem-solving, working directly in business software, and helping customers understand how the system works in real-world billing scenarios.\nTraining for this role is primarily in office, hands-on and observational. New team members learn by shadowing experienced technicians during live customer support sessions, taking detailed notes, and gradually applying what they learn.\nThe ideal candidate is self-motivated, comfortable learning in real time, and proactive about asking questions, documenting processes, and independently reinforcing their knowledge between calls.\nKey Responsibilities\nProvide application-level technical support for utility billing software\nTroubleshoot data, configuration, and user workflow issues\nAssist customers with billing and basic accounting concepts (debits, credits, balances)\nUse remote access tools to diagnose and resolve issues\nClearly document issues, resolutions, and customer interactions\nCommunicate patiently and professionally with a diverse customer base, including elderly users\nRequired Qualifications\nStrong verbal communication skills and a clear speaking voice\nComfort learning through hands-on shadowing and independent note-taking\nWorking knowledge of:\nWindows operating systems (Windows 7 - Windows 11)\nFile management and transferring files between systems\nPrinters, drivers, and basic workstation troubleshooting\nUnderstanding of general accounting principles (debits and credits)\nAbility to calmly and patiently resolve issues with customers\nImportant Notes About This Role\nThis position does not involve software development.\nThis role is best suited for candidates with experience in:\nApplication support\nBusiness software support\nUtility billing, accounting, or municipal systems\nCandidates seeking high-level engineering or purely customer service roles may not find this position to be a fit\nJob Type: Full-time\nPay: From $44,000.00 per year\nBenefits:\nHealth insurance\nPaid time off\nWork Location: In person","datePosted":"2026-08-06T16:58:02.576Z","dateModified":"2026-08-06T16:58:02.576Z","hiringOrganization":{"@type":"Organization","name":"Rvssoftware","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Leander","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"20b1cb1fc21d397337941402"},"url":"https://jobsearcher.com/jobs/20b1cb1fc21d397337941402"}}