{"schemaVersion":"jobsearcher.job.v1","id":"208ff66d98ee52da3d7984bb","url":"https://jobsearcher.com/jobs/208ff66d98ee52da3d7984bb","canonicalUrl":"https://jobsearcher.com/jobs/208ff66d98ee52da3d7984bb","title":"Desktop Support Technician","description":"Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.\r\nHandled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.\r\nManaged the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.\r\nDelivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.\r\nAdministered approved software installations, updates, and security patching in coordination with IT policies.\r\nProvided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.\r\nEnsured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.\r\nOffered VIP support and acted as the primary onsite contact during critical escalations or outages.\r\nSupported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.\r\nAssisted with Active Directory tasks, basic user account management, and smart hands support.\r\nMaintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.\r\nDemonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.\r\nFollowed ITIL practices for incident, problem, and service request management in corporate environments.\r\nJ-18808-Ljbffr","company":"Sharpbrains","rawCompany":"sharpbrains","city":"St Michael","state":"AK","isRemote":false,"isActive":false,"createdAt":"2026-08-09T00:37:09.108Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Desktop Support Technician","description":"Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.\r\nHandled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.\r\nManaged the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.\r\nDelivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.\r\nAdministered approved software installations, updates, and security patching in coordination with IT policies.\r\nProvided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.\r\nEnsured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.\r\nOffered VIP support and acted as the primary onsite contact during critical escalations or outages.\r\nSupported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.\r\nAssisted with Active Directory tasks, basic user account management, and smart hands support.\r\nMaintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.\r\nDemonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.\r\nFollowed ITIL practices for incident, problem, and service request management in corporate environments.\r\nJ-18808-Ljbffr","datePosted":"2026-08-09T00:37:09.108Z","dateModified":"2026-08-09T00:37:09.108Z","hiringOrganization":{"@type":"Organization","name":"Sharpbrains","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"St Michael","addressRegion":"AK","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"208ff66d98ee52da3d7984bb"},"url":"https://jobsearcher.com/jobs/208ff66d98ee52da3d7984bb"}}