BERT OGDEN HARLINGEN HYUNDAI FIXED OPERATIONS DIRECTOR

Service DirectorOversee Parts and Service department in conjunction with the Service and Parts Manager to establish processes, drive growth and profitability while providing exceptional customer service.Essential DutiesConsult and collaborate with the Parts Manager and dealership management on all aspects of Fixed Operations.Wholesale growthAll fill rate analysisLost sales trackingGeneral growth and profitability of the dealership parts businessDevelop, implement, and coordinate a strategic plan to maximize marginsLead a team of professionals to achieve aggressive sales goals and profit objectivesOptimize parts inventory through the direction and influence of dealership management to ensure the attainment of Parts Sales objectivesDrive growth and operational processes by utilizing the following tools, systems, products, and software:MPI Inspection ProcessCSS Competitive Services StrategyReynolds Advance Service preferredLuxury Brand experience helpfulValvoline chemical programAnd others as determinedUtilize systems, hardware, software, marketing, and products to maximize efficiency and accurately track inventoryImplement and manage best practices that deliver exceptional CSI scoresAll other duties as assigned.QualificationsTrack record of excellent Customer Service Index is a mustPrior experience and proven success in leading and managing a team to meet or exceed clear goals and objectivesProven ability to attract, develop, and retain great talentExperience and desire to work with technologyProfessional appearance and work ethicSelf-motivated, goal-oriented, and able to work within a fast-paced environmentEducation and/or ExperienceMinimum of 3+ years of automotive Service Director/Service Manager experienceBachelors, degree or equivalent experiencePhysical Requirements & Work EnvironmentProlonged periods of sitting.Must be able to lift up to 20 pounds at times.Occasional lifting, standing, crawling, reaching, use of stairs.Occasional attendance at social gatherings.Ability to travel occasionally.Certificates, Licenses, RegistrationsValid Texas Driver's LicenseOther RequirementsPass Background CheckPass Drug Test21 Years-Old or OlderEmployment Benefits Include:Paid Vacation and Holidays401(K)Vision InsuranceDental InsuranceMedical Insurance