{"schemaVersion":"jobsearcher.job.v1","id":"2049762c1f548e71ac2d55e0","url":"https://jobsearcher.com/jobs/2049762c1f548e71ac2d55e0","canonicalUrl":"https://jobsearcher.com/jobs/2049762c1f548e71ac2d55e0","title":"Implementation Support Specialist","description":"Job Summary\r\nSmithRx is looking for an Implementation Support Specialist to join the company's Customer Success team to support all core Implementation functions ensuring the high quality of the SmithRx product.\r\nAs an Implementation Specialist you will support the Implementation Team Members during the overall implementation plan and project phase.\r\nWhat you will do\r\nResponsible for being the main point of contact for TPA (an external client) for new group implementations\r\nResponsible for gathering the TPA requirements which include but are not limited to points of contacts, due dates, account structures, group numbers, invoicing, ID cards, eligibility files, etc.\r\nEnsure all requirements are documented in the standard project templates and tools\r\nAssist the Implementation Manager and/or Implementation Analysts with project tasks throughout the new group implementation lifecycle\r\nMaintain a detailed project plan and an open items log for project monitoring purposes\r\nManage day to day coordination and task management for a pod of Implementation Managers and/or Implementation Specialists to maintain workplace productivity\r\nConduct administrative tasks supporting data entry of new group implementations within the applicable systems\r\nBuild client profile utilizing CRM tool\r\nAct as a liaison between the internal contracting team and the Implementation Team\r\nAct as a liaison between the internal invoicing team and the Implementation Team\r\nProvide go live support to the Implementation Managers, Implementation Analysts and the TPA\r\nParticipate in post go live discussion to improve identified performance opportunities\r\nParticipate in the new group implementation lifecycle\r\nParticipate in internal and external client meetings\r\nAbility to organize high volume tasks and meet the appropriate deadline(s) or project milestones\r\nProvide attention to detail on all project requirements to ensure the client's needs are met\r\nAbility to be a self-starter and take initiatives\r\nWhat you will bring to SmithRx\r\nBachelor's degree or equivalent work experience preferred\r\nHealthcare and/or pharmacy experience strongly preferred\r\nExperience coordinating complex tasks across multiple projects and clients\r\nExperience in a customer service role\r\nCorporate experience preferred\r\nProficiency in Microsoft Office required\r\nProficiency in the Google platform/apps preferred\r\nProficiency using Salesforce\r\nStrong communication skills via face-to-face meetings, conference calls and written correspondence\r\nStrong team orientation and desire to succeed\r\nFlexible, adaptable, and able to respond under the pressure of a fast-paced technology company\r\nAbility to work with tight deadlines and solve for near term deliverables\r\nAbility to manage multiple projects and tasks with grace, efficiency, and ownership\r\nWhat SmithRx Offers You\r\nHighly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance\r\n3 Weeks Paid Time Off\r\nPaid Company Holidays\r\nPaid Parental Leave Benefits\r\nFlexible Spending Benefits\r\n401(k) Retirement Savings Program\r\nShort-Term and Long-Term Disability\r\nWellness Benefits\r\nCommuter Benefits\r\nEmployee Assistance Program (EAP)\r\nWell-stocked Kitchen In Office Locations\r\nProfessional Development and Training Opportunities\r\nCompensation & Benefits\r\nBase Salary: The range listed above reflects our standard pay scale and actual pay will vary based on work location, job level, job-related knowledge, skills, and experience.\r\nTotal Rewards: In addition to base pay, this role may be eligible for bonuses, commissions, or equity. SmithRx offers a variety of benefits to help you live well, including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance and 401(k).\r\nIndividual offers are tailored to your geography, experience, skills, and education. Your recruiter can share more specific details during the hiring process. In the meantime, feel free to explore our comprehensive benefits here.\r\nJ-18808-Ljbffr","company":"Socket","rawCompany":"socket","city":"Lehi","state":"UT","isRemote":false,"isActive":false,"createdAt":"2026-08-09T00:44:20.437Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"}],"industries":[{"code":"456110","title":"Pharmacies and Drug Retailers","slug":"pharmacies-and-drug-retailers"},{"code":"325412","title":"Pharmaceutical Preparation Manufacturing","slug":"pharmaceutical-preparation-manufacturing"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Implementation Support Specialist","description":"Job Summary\r\nSmithRx is looking for an Implementation Support Specialist to join the company's Customer Success team to support all core Implementation functions ensuring the high quality of the SmithRx product.\r\nAs an Implementation Specialist you will support the Implementation Team Members during the overall implementation plan and project phase.\r\nWhat you will do\r\nResponsible for being the main point of contact for TPA (an external client) for new group implementations\r\nResponsible for gathering the TPA requirements which include but are not limited to points of contacts, due dates, account structures, group numbers, invoicing, ID cards, eligibility files, etc.\r\nEnsure all requirements are documented in the standard project templates and tools\r\nAssist the Implementation Manager and/or Implementation Analysts with project tasks throughout the new group implementation lifecycle\r\nMaintain a detailed project plan and an open items log for project monitoring purposes\r\nManage day to day coordination and task management for a pod of Implementation Managers and/or Implementation Specialists to maintain workplace productivity\r\nConduct administrative tasks supporting data entry of new group implementations within the applicable systems\r\nBuild client profile utilizing CRM tool\r\nAct as a liaison between the internal contracting team and the Implementation Team\r\nAct as a liaison between the internal invoicing team and the Implementation Team\r\nProvide go live support to the Implementation Managers, Implementation Analysts and the TPA\r\nParticipate in post go live discussion to improve identified performance opportunities\r\nParticipate in the new group implementation lifecycle\r\nParticipate in internal and external client meetings\r\nAbility to organize high volume tasks and meet the appropriate deadline(s) or project milestones\r\nProvide attention to detail on all project requirements to ensure the client's needs are met\r\nAbility to be a self-starter and take initiatives\r\nWhat you will bring to SmithRx\r\nBachelor's degree or equivalent work experience preferred\r\nHealthcare and/or pharmacy experience strongly preferred\r\nExperience coordinating complex tasks across multiple projects and clients\r\nExperience in a customer service role\r\nCorporate experience preferred\r\nProficiency in Microsoft Office required\r\nProficiency in the Google platform/apps preferred\r\nProficiency using Salesforce\r\nStrong communication skills via face-to-face meetings, conference calls and written correspondence\r\nStrong team orientation and desire to succeed\r\nFlexible, adaptable, and able to respond under the pressure of a fast-paced technology company\r\nAbility to work with tight deadlines and solve for near term deliverables\r\nAbility to manage multiple projects and tasks with grace, efficiency, and ownership\r\nWhat SmithRx Offers You\r\nHighly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance\r\n3 Weeks Paid Time Off\r\nPaid Company Holidays\r\nPaid Parental Leave Benefits\r\nFlexible Spending Benefits\r\n401(k) Retirement Savings Program\r\nShort-Term and Long-Term Disability\r\nWellness Benefits\r\nCommuter Benefits\r\nEmployee Assistance Program (EAP)\r\nWell-stocked Kitchen In Office Locations\r\nProfessional Development and Training Opportunities\r\nCompensation & Benefits\r\nBase Salary: The range listed above reflects our standard pay scale and actual pay will vary based on work location, job level, job-related knowledge, skills, and experience.\r\nTotal Rewards: In addition to base pay, this role may be eligible for bonuses, commissions, or equity. SmithRx offers a variety of benefits to help you live well, including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance and 401(k).\r\nIndividual offers are tailored to your geography, experience, skills, and education. Your recruiter can share more specific details during the hiring process. In the meantime, feel free to explore our comprehensive benefits here.\r\nJ-18808-Ljbffr","datePosted":"2026-08-09T00:44:20.437Z","dateModified":"2026-08-09T00:44:20.437Z","hiringOrganization":{"@type":"Organization","name":"Socket","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Lehi","addressRegion":"UT","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"2049762c1f548e71ac2d55e0"},"url":"https://jobsearcher.com/jobs/2049762c1f548e71ac2d55e0"}}