Medical Malpractice Intake Specialist

Medical Malpractice Intake Specialist – Wilmington, DEWe are seeking a highly skilled Medical Malpractice Intake Specialist to serve as the first point of contact for prospective clients. This role is critical to our practice and requires a high level of professionalism, empathy, and judgment. The ideal candidate is comfortable handling sensitive conversations, quickly identifying key issues, and clearly summarizing complex medical and factual information for legal review.Key ResponsibilitiesServe as the initial contact for prospective medical malpractice clients, handling inbound calls with professionalism, empathy, and discretionConduct structured intake interviews to gather essential case information, including:Timeline of medical care and eventsHealthcare providers and facilities involvedAlleged medical errors or deviations from careNature and severity of injuriesAccurately document and summarize potential cases for attorney and paralegal reviewIdentify and appropriately flag high-priority matters, including catastrophic injury and wrongful death casesMaintain complete and accurate records within the firm's intake and case managementsystemsRoute matters in accordance with firm criteria and established proceduresSet clear and realistic expectations with callers regarding next steps and follow-upQualificationsPrior experience in medical, legal, or personal injury intake strongly preferredKnowledge of medical terminology and an ability to understand complex clinical scenariosStrong interviewing, listening, and analytical skillsExcellent written and verbal communication skills, with the ability to summarize information clearly and conciselyDemonstrated ability to handle emotionally charged situations with professionalism and composureStrong attention to detail and sound judgment in assessing and prioritizing casesAbility to thrive in a fast-paced, high-responsibility environmentExperience with FineVine is a plusWhy Join Us?This position is ideal for someone who enjoys meaningful client interaction, takes ownership of their work, and understands the importance of intake as the foundation of a successful medical malpractice case. You will play a vital role in ensuring potential clients feel heard while providing attorneys with the critical information needed to evaluate cases effectively. In addition to providing an excellent an excellent work environment, we offer a competitive salary, medical/dental/vision insurance, 401K and Profit-Sharing, Life Insurance, Paid Time Off, numerous Firm-Paid Holidays, a Wellness Program and more. Morris James LLP is a collegial, collaborative, and diverse firm where highly motivated individuals with a commitment to excellence receive the opportunity and support they need to be effective and grow asprofessionals.HOW TO APPLY:Interested candidates are invited to submit resume and salary requirements directly to careers@morrisjames.com. Qualified candidates will be contacted to schedule an interview. Morris James LLP is an equal opportunity employer.recblid zwbs20nlisl8y6b0hzwbo202wo94jb