{"schemaVersion":"jobsearcher.job.v1","id":"1fec73f7053c7fd2f742e1d5","url":"https://jobsearcher.com/jobs/1fec73f7053c7fd2f742e1d5","canonicalUrl":"https://jobsearcher.com/jobs/1fec73f7053c7fd2f742e1d5","title":"Technical Support","description":"The Technical Support Specialist is responsible for providing remote and on-site technical support to multiple managed service clients. This role handles escalated desktop, Microsoft 365, network, and security issues while maintaining excellent customer service, accurate documentation, and adherence to service level agreements. The ideal candidate possesses strong troubleshooting skills, experience in an MSP environment, and the ability to manage multiple priorities effectively.\n\nCompensation:\n\n$24 - $30 hourly\n\nResponsibilities:\n\nProvide first- and second-level technical support for end users by troubleshooting hardware, software, networking, Microsoft 365, and cybersecurity-related issues.\n\nManage support tickets, maintain technical documentation, onboard and offboard users, configure workstations and mobile devices, and deliver exceptional customer service while ensuring timely issue resolution and adherence to company procedures.\n\nQualifications:\n\nAbility to diagnose and resolve technical issues independently\n\nStrong troubleshooting and root cause analysis skills\n\nAbility to prioritize multiple support requests effectively\n\nStrong knowledge of Microsoft 365 administration\n\nExperience with Active Directory, Group Policy, and Entra ID (Azure AD)\n\nWindows 10 and Windows 11 deployment, troubleshooting, and support\n\nUser onboarding, offboarding, and account management\n\n2-5 years of IT support or help desk experience\n\nAbout Company\n\nPrizm is a leader in delivering enterprise-level technology services. Our core offerings include managed IT services, copier/printer sales and service, document management, and BCDR (business continuity/disaster recovery) solutions. Through our technology partners, we deliver a one-stop shop approach to take the worry out of businesses' technology needs and performance so they can focus on what they do best!","company":"Prizm Document Technology Solutions","rawCompany":"prizm document technology solutions","city":"Buffalo","state":"NY","isRemote":false,"isActive":false,"createdAt":"2026-09-03T10:05:35.117Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support","description":"The Technical Support Specialist is responsible for providing remote and on-site technical support to multiple managed service clients. This role handles escalated desktop, Microsoft 365, network, and security issues while maintaining excellent customer service, accurate documentation, and adherence to service level agreements. The ideal candidate possesses strong troubleshooting skills, experience in an MSP environment, and the ability to manage multiple priorities effectively.\n\nCompensation:\n\n$24 - $30 hourly\n\nResponsibilities:\n\nProvide first- and second-level technical support for end users by troubleshooting hardware, software, networking, Microsoft 365, and cybersecurity-related issues.\n\nManage support tickets, maintain technical documentation, onboard and offboard users, configure workstations and mobile devices, and deliver exceptional customer service while ensuring timely issue resolution and adherence to company procedures.\n\nQualifications:\n\nAbility to diagnose and resolve technical issues independently\n\nStrong troubleshooting and root cause analysis skills\n\nAbility to prioritize multiple support requests effectively\n\nStrong knowledge of Microsoft 365 administration\n\nExperience with Active Directory, Group Policy, and Entra ID (Azure AD)\n\nWindows 10 and Windows 11 deployment, troubleshooting, and support\n\nUser onboarding, offboarding, and account management\n\n2-5 years of IT support or help desk experience\n\nAbout Company\n\nPrizm is a leader in delivering enterprise-level technology services. Our core offerings include managed IT services, copier/printer sales and service, document management, and BCDR (business continuity/disaster recovery) solutions. Through our technology partners, we deliver a one-stop shop approach to take the worry out of businesses' technology needs and performance so they can focus on what they do best!","datePosted":"2026-09-03T10:05:35.117Z","dateModified":"2026-09-03T10:05:35.117Z","hiringOrganization":{"@type":"Organization","name":"Prizm Document Technology Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Buffalo","addressRegion":"NY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"1fec73f7053c7fd2f742e1d5"},"url":"https://jobsearcher.com/jobs/1fec73f7053c7fd2f742e1d5"}}