{"schemaVersion":"jobsearcher.job.v1","id":"1fe83be35f5b63fddab1f8ee","url":"https://jobsearcher.com/jobs/1fe83be35f5b63fddab1f8ee","canonicalUrl":"https://jobsearcher.com/jobs/1fe83be35f5b63fddab1f8ee","title":"CSR Associate","description":"Nature of Position:\n\nThe delivery of fast, friendly, profitable customer service in a safe and clean site that consistently provides superior customer satisfaction and serves the long term interest of Triumph Energy through established principles, proper procedures, and sound business judgement.\n\nPrimary Duties:\n\nIt is expected that the Customer Service Representative will demonstrate a high degree of proficiency and consistency in each of the following performance areas: Customer Responsiveness, Technical Skills, Team Player, and Personal Effectiveness. The Customer Service Representative must be highly adaptive and must be able to manage change. The Customer Service Representative must also be supportive of company programs and policies and projects that support to co-workers and direct reports. Greater emphasis will be placed on their performance in developing personnel. Successfully achieving the objectives of the position requires the effective execution of the following responsibilities.\n\nCustomer Service\n\nProvide quick service (efficient)\nCourteous to the customer\nDemonstrate enthusiasm and energy\nNeat and in uniform\nAble to handle stress even during peak periods\nFlexible behavior\nPractice the GUEST approach\n\nTechnical Skills\n\nBasic arithmetic\nReading and writing\nCounting money and credit tickets (If Needed)\nOperating register and other P.O.S equipment- lottery, credit cards\nCollecting data\nStocking and Cleaning\nBuilding displays\nSuggestive selling\nOrdering, Checking Merchandise (Shift Ldr)\nBasic use of computer\n\nTeam Player\n\nPositive attitude\nViewed as trustworthy and dependable by peers\nAccepts responsibility and follows through\nMotivated\nRecruiting employees\nRole model for new employees\nAssist in training\nAble to relate well with all levels of management\nValue oriented with good work ethic\n\nPersonal Effectiveness\n\nFlexible to change\nDemonstrate self-confidence\nDetail oriented\nPrioritize duties according to business needs\nGood communication skills verbal and written\nAble to tolerate fast pace environment\n\nEducation and Experience Requirements:\n\n8th grade or equivalent retail experience; strong interpersonal skills\nSatisfactory achievement of company training requirements\n\nPerformance Measurements:\n\nYour progress will be measured through regular performance appraisals. Part of the appraisal process is shared objectives that consist of the performance measures and other objectives agreed upon with your supervisor.\n\nPhysical Requirements:\n\nAbility to lift and carry cases of merchandise such as motor oil, soft drinks, beer, bags of ice, and groceries, etc. (Up to an approximate weight of 25 pounds).\nHave the ability to frequently bend, stoop and reach in order to reach safe drops, under and over counter supplies and goods, Make changes to outside reader board, etc. Must be able to use arms above head/shoulder level.\nClimb a ladder or step up to reach supplies in overhead area. Use arms above head/shoulder level.\nStand for periods up to eight hours.\nPerform maintenance duties as necessary, i.e. cleaning windows, mopping floors, painting, cleaning the lot, cleaning restroom facilities, etc.\nAid and assist customers at fuel island- Including performing full service duties for disabled customers at the fuel island.\nOperate all safety equipment, i.e. emergency cut off switch, fire extinguisher, etc.\nOperate all store equipment including cash register, adding machine, telephone, coffee dispenser, fountain machine, etc.\nRead and write English.\nMust have the ability to communicate effectively with customers and co-workers.\nAbility to work alone and capable of summoning personal assistance during all medical emergencies.\n\nOther Requirements\n\nNo felony convictions\n\nBrand: Shell\nAddress: 517 W Main St Glasgow, KY - 42141\nProperty Description: Mainstreet Shell\nProperty Number: 82","company":"Shell","rawCompany":"shell","city":"Glasgow","state":"KY","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:23:47.169Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"41-2031.00","title":"Retail Salespersons","slug":"retail-salespersons"},{"code":"41-2021.00","title":"Counter and Rental Clerks","slug":"counter-and-rental-clerks"}],"industries":[{"code":"445131","title":"Convenience Retailers","slug":"convenience-retailers"},{"code":"457110","title":"Gasoline Stations with Convenience Stores","slug":"gasoline-stations-with-convenience-stores"},{"code":"457120","title":"Other Gasoline Stations","slug":"other-gasoline-stations"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"CSR Associate","description":"Nature of Position:\n\nThe delivery of fast, friendly, profitable customer service in a safe and clean site that consistently provides superior customer satisfaction and serves the long term interest of Triumph Energy through established principles, proper procedures, and sound business judgement.\n\nPrimary Duties:\n\nIt is expected that the Customer Service Representative will demonstrate a high degree of proficiency and consistency in each of the following performance areas: Customer Responsiveness, Technical Skills, Team Player, and Personal Effectiveness. The Customer Service Representative must be highly adaptive and must be able to manage change. The Customer Service Representative must also be supportive of company programs and policies and projects that support to co-workers and direct reports. Greater emphasis will be placed on their performance in developing personnel. Successfully achieving the objectives of the position requires the effective execution of the following responsibilities.\n\nCustomer Service\n\nProvide quick service (efficient)\nCourteous to the customer\nDemonstrate enthusiasm and energy\nNeat and in uniform\nAble to handle stress even during peak periods\nFlexible behavior\nPractice the GUEST approach\n\nTechnical Skills\n\nBasic arithmetic\nReading and writing\nCounting money and credit tickets (If Needed)\nOperating register and other P.O.S equipment- lottery, credit cards\nCollecting data\nStocking and Cleaning\nBuilding displays\nSuggestive selling\nOrdering, Checking Merchandise (Shift Ldr)\nBasic use of computer\n\nTeam Player\n\nPositive attitude\nViewed as trustworthy and dependable by peers\nAccepts responsibility and follows through\nMotivated\nRecruiting employees\nRole model for new employees\nAssist in training\nAble to relate well with all levels of management\nValue oriented with good work ethic\n\nPersonal Effectiveness\n\nFlexible to change\nDemonstrate self-confidence\nDetail oriented\nPrioritize duties according to business needs\nGood communication skills verbal and written\nAble to tolerate fast pace environment\n\nEducation and Experience Requirements:\n\n8th grade or equivalent retail experience; strong interpersonal skills\nSatisfactory achievement of company training requirements\n\nPerformance Measurements:\n\nYour progress will be measured through regular performance appraisals. Part of the appraisal process is shared objectives that consist of the performance measures and other objectives agreed upon with your supervisor.\n\nPhysical Requirements:\n\nAbility to lift and carry cases of merchandise such as motor oil, soft drinks, beer, bags of ice, and groceries, etc. (Up to an approximate weight of 25 pounds).\nHave the ability to frequently bend, stoop and reach in order to reach safe drops, under and over counter supplies and goods, Make changes to outside reader board, etc. Must be able to use arms above head/shoulder level.\nClimb a ladder or step up to reach supplies in overhead area. Use arms above head/shoulder level.\nStand for periods up to eight hours.\nPerform maintenance duties as necessary, i.e. cleaning windows, mopping floors, painting, cleaning the lot, cleaning restroom facilities, etc.\nAid and assist customers at fuel island- Including performing full service duties for disabled customers at the fuel island.\nOperate all safety equipment, i.e. emergency cut off switch, fire extinguisher, etc.\nOperate all store equipment including cash register, adding machine, telephone, coffee dispenser, fountain machine, etc.\nRead and write English.\nMust have the ability to communicate effectively with customers and co-workers.\nAbility to work alone and capable of summoning personal assistance during all medical emergencies.\n\nOther Requirements\n\nNo felony convictions\n\nBrand: Shell\nAddress: 517 W Main St Glasgow, KY - 42141\nProperty Description: Mainstreet Shell\nProperty Number: 82","datePosted":"2026-04-14T10:23:47.169Z","dateModified":"2026-04-14T10:23:47.169Z","hiringOrganization":{"@type":"Organization","name":"Shell","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Glasgow","addressRegion":"KY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"1fe83be35f5b63fddab1f8ee"},"url":"https://jobsearcher.com/jobs/1fe83be35f5b63fddab1f8ee"}}