Bell Attendant - Planters Inn

Job Description Description:ABOUT USCrystal Creek Hospitality is a collection of independently spirited and branded hotels focused on remarkable hospitality™. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values and commitments are at the core of every decision we make and every person we hire. No heroes, no egos–just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors.OUR VALUESWe Engage and We ListenWe Care and We OwnWe Provide and We EnsureWe Appreciate and We have FunJOB OVERVIEWThe Bellperson/Valet is responsible for delivering excellent guest service by providing assistance with luggage, escorting guests to their rooms, parking and delivering guest vehicles, storing and securing guest vehicle keys, and ensuring a smooth check-in and check-out process. This position plays a key role in creating a welcoming and hospitable environment for guests while assisting with the overall guest experience during their stay.ESSENTIAL JOB FUNCTIONSGreet and welcome guests in a professional and friendly manner upon arrivalAssist guests with luggage, guiding them to their rooms and offering information about the hotel’s amenitiesProvide assistance with transportation needs, including calling taxis, arranging shuttles, or assisting with valet parkingParking guest vehicles in accordance with hotel policiesDelivering guest vehicles to the hotel loading area at the front of the hotelSecure and store guest vehicle keysEscort guests to their rooms, offering a brief introduction to room features and hotel facilities (e.g., Wi-Fi, dining, fitness center, etc.)Ensure that all requests for amenities (e.g., extra pillows, towels, or specific room needs) are promptly fulfilledAct as a source of information for guests, answering questions regarding local attractions, services, and hotel policiesHandle guest inquiries professionally, directing them to appropriate departments when necessarySafely handle and store guest luggage before check-in or after check-out, ensuring that it is properly tagged and stored in a secure areaRetrieve and deliver luggage to rooms promptly when guests check in or outEnsure the hotel entrance, lobby, and common areas are clean, well-maintained, and welcoming at all timesReport any maintenance or housekeeping issues to the appropriate departmentAssist with guest check-in and check-out by helping guests with luggage and directing them to the appropriate areasAssist guests with payment and billing inquiries in collaboration with the Front Desk teamEnsure the safety and security of guests and their belongings, adhering to hotel safety protocolsAssist in emergency situations by directing guests to exits or safe zones if necessaryRequirements:ESSENTIAL QUALIFICATIONSHigh school diploma or equivalent; some college preferredPrevious experience in a customer service role, preferably in a hotel or hospitality environmentAbility to lift and carry heavy luggage (up to 50 lbs)Friendly and professional demeanor with excellent communication skillsAbility to maintain a neat, clean, and professional appearance at all timesKnowledge of hotel amenities, local attractions, and basic guest service proceduresStrong organizational and multitasking skills, with a focus on attention to detailAbility to work flexible hours, including evenings, weekends, and holidaysPHYSICAL DEMANDS & WORK ENVIRONMENTThe physical demands & work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand; use hands to handle, feel, or finger; reach with hands and arms; talk or hear; and taste or smell. The employee frequently is required to walk and climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.