{"schemaVersion":"jobsearcher.job.v1","id":"1f6aea23cda2c1e3be2c638e","url":"https://jobsearcher.com/jobs/1f6aea23cda2c1e3be2c638e","canonicalUrl":"https://jobsearcher.com/jobs/1f6aea23cda2c1e3be2c638e","title":"Field Service Engineer","description":"After reviewing, if interested - please apply directly to the position at\nhttps://kpm.bamboohr.com/careers/122\nTitle: Field Service Engineer\nLocation: Flexible location close to one of the following US metro areas: Dallas TX, Nashville TN, Kansas City MO, St. Louis MO, or Atlanta GA.\nDepartment: Aftermarket\nReports to: Field Service & Depot Manager North America\nCompany Overview\nKPM Analytics is a global leader in scientific instrumentation, dedicated to helping companies manage product quality and brand value across diverse sectors, including food, agriculture, industry, environment, and clinical applications. Our innovative solutions empower clients to meet critical quality parameters and enhance their operational effectiveness.\nTerritory: North America\nDuties and Responsibilities:\nTechnical Field Support: Travel to customer sites throughout North America to perform Installation & Training of new process systems, perform preventive maintenance and repair activities on KPM brand equipment.\nThe position is focused on KPM Machine Vision systems designed for the process market\nServe as primary contact for corresponding site visits and troubleshooting; requires effective communication skills.\nProvide guidance on the proper use of KPM products, leveraging multiple communication\nMaximize customer satisfaction through professional interaction with customers while working on critical issues\nEnsure technical issues are documented and solutions implemented through following established policies and procedures; accurately capture customer interactions and case details in Salesforce.\nPrepare weekly field report\nProcess Improvement: Function as a change agent by analyzing service quality, redesigning processes, and implementing improvements.\nProvide timely and accurate feedback to the manufacturing and engineering groups for collective analysis and trend identification.\nResponsible for continuous learning; broadening skills set on KPM products through cross-training activities, utilizing KPM Academy and in-person resources.\nContinuous learning is a way of life and ideal candidate has a passion for learning innovative technology and with a desire to deliver KPM’s product portfolio.\nConsult with other departmental and managerial personnel; improve customer service quality results by studying, evaluating, and re-designing processes.\nExperience:\n5+ years of Field Service or related field; experience supporting high-volume processing customers preferred\nEducation:\nBS, Mechanical or Mechatronics Engineering, Electrical Engineering\nTraits/Skills required:\nDevelop and nurture strong relationships with KPM\nKnowledge of principles and processes for providing high-quality customer\nSkilled with repairing, troubleshooting, installing and equipment\nRapid learning and application of the latest\nStrong knowledge of mechanical and conveyance systems, and electrical\nApproach complex tasks and problems by breaking them Systematically compare multiple alternatives. Notices discrepancies and inconsistencies in available information.\nExcellent written and verbal communication\nAbility to read/interpret technical diagrams (instrument components).\nAbility to multi-task under pressure with minimal\nMake decisions and good judgments of special\nGreat organizational\nAbility to plan and execute travel/customer\nAbility to perform service-related tasks (parts removal/installation) at heights between 3-\nLanguage/Travel\nFluency in English and Spanish is mandatory\nWeekend work required\nUp to 75% of travel expected, with occasional international travel outside of North America\nWork Environment:\nLocation: Dallas TX, Nashville TN, Kansas City MO, St. Louis MO, or Atlanta GA.\nTypical onsite activities will be in food processing facilities, bakeries, factories, chemical laboratories, and Universities where personal protective equipment (PPE) may be required. While performing the duties of this job, the employee is regularly required to stand, sit; talk, hear, and use hands and fingers to operate a computer and analytical instrumentation.\nIf you are a have a passion for customer service and a commitment to excellence, we invite you to join our team at KPM Analytics. Apply today to help shape the future of our Field Service Operations!\nPay: $90,000.00 - $100,000.00 per year\nBenefits:\n401(k) matching\nDental insurance\nEmployee assistance program\nFlexible schedule\nFlexible spending account\nHealth insurance\nHealth savings account\nLife insurance\nPaid time off\nParental leave\nReferral program\nRetirement plan\nVision insurance\nApplication Question(s):\nDescribe the most challenging “line down” or production-critical customer situation you have handled. What actions did you take to troubleshoot the issue and restore production?\nHow many years of hands-on field service experience do you have troubleshooting and repairing industrial mechanical and electrical equipment independently?\nAre you comfortable making diagnostic and repair decisions with limited supervision while onsite at customer facilities?\nThis role requires up to 75% travel, including weekends and occasional international travel. Are you able to meet these travel requirements?\nDescribe your experience working directly with customers in high-pressure manufacturing or processing environments.\nAre you comfortable reading electrical schematics, technical diagrams, and troubleshooting automated equipment or machine vision systems?\nAre you comfortable working in industrial environments and performing service work at heights up to 10 meters?\nLanguage:\nEnglish and Spanish (Required)\nWork Location: Remote","company":"Kpm Analytics","rawCompany":"kpm analytics","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-07-19T15:22:16.500Z","occupations":[{"code":"49-9041.00","title":"Industrial Machinery Mechanics","slug":"industrial-machinery-mechanics"},{"code":"49-9099.00","title":"Installation, Maintenance, and Repair Workers, All Other","slug":"installation-maintenance-and-repair-workers-all-other"},{"code":"49-9069.00","title":"Precision Instrument and Equipment Repairers, All Other","slug":"precision-instrument-and-equipment-repairers-all-other"}],"industries":[{"code":"811310","title":"Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance","slug":"commercial-and-industrial-machinery-and-equipment-except-automotive-and-electronic-repair-and-maintenance"},{"code":"811210","title":"Electronic and Precision Equipment Repair and Maintenance","slug":"electronic-and-precision-equipment-repair-and-maintenance"},{"code":"334513","title":"Instruments and Related Products Manufacturing for Measuring, Displaying, and Controlling Industrial Process Variables","slug":"instruments-and-related-products-manufacturing-for-measuring-displaying-and-controlling-industrial-process-variables"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Field Service Engineer","description":"After reviewing, if interested - please apply directly to the position at\nhttps://kpm.bamboohr.com/careers/122\nTitle: Field Service Engineer\nLocation: Flexible location close to one of the following US metro areas: Dallas TX, Nashville TN, Kansas City MO, St. Louis MO, or Atlanta GA.\nDepartment: Aftermarket\nReports to: Field Service & Depot Manager North America\nCompany Overview\nKPM Analytics is a global leader in scientific instrumentation, dedicated to helping companies manage product quality and brand value across diverse sectors, including food, agriculture, industry, environment, and clinical applications. Our innovative solutions empower clients to meet critical quality parameters and enhance their operational effectiveness.\nTerritory: North America\nDuties and Responsibilities:\nTechnical Field Support: Travel to customer sites throughout North America to perform Installation & Training of new process systems, perform preventive maintenance and repair activities on KPM brand equipment.\nThe position is focused on KPM Machine Vision systems designed for the process market\nServe as primary contact for corresponding site visits and troubleshooting; requires effective communication skills.\nProvide guidance on the proper use of KPM products, leveraging multiple communication\nMaximize customer satisfaction through professional interaction with customers while working on critical issues\nEnsure technical issues are documented and solutions implemented through following established policies and procedures; accurately capture customer interactions and case details in Salesforce.\nPrepare weekly field report\nProcess Improvement: Function as a change agent by analyzing service quality, redesigning processes, and implementing improvements.\nProvide timely and accurate feedback to the manufacturing and engineering groups for collective analysis and trend identification.\nResponsible for continuous learning; broadening skills set on KPM products through cross-training activities, utilizing KPM Academy and in-person resources.\nContinuous learning is a way of life and ideal candidate has a passion for learning innovative technology and with a desire to deliver KPM’s product portfolio.\nConsult with other departmental and managerial personnel; improve customer service quality results by studying, evaluating, and re-designing processes.\nExperience:\n5+ years of Field Service or related field; experience supporting high-volume processing customers preferred\nEducation:\nBS, Mechanical or Mechatronics Engineering, Electrical Engineering\nTraits/Skills required:\nDevelop and nurture strong relationships with KPM\nKnowledge of principles and processes for providing high-quality customer\nSkilled with repairing, troubleshooting, installing and equipment\nRapid learning and application of the latest\nStrong knowledge of mechanical and conveyance systems, and electrical\nApproach complex tasks and problems by breaking them Systematically compare multiple alternatives. Notices discrepancies and inconsistencies in available information.\nExcellent written and verbal communication\nAbility to read/interpret technical diagrams (instrument components).\nAbility to multi-task under pressure with minimal\nMake decisions and good judgments of special\nGreat organizational\nAbility to plan and execute travel/customer\nAbility to perform service-related tasks (parts removal/installation) at heights between 3-\nLanguage/Travel\nFluency in English and Spanish is mandatory\nWeekend work required\nUp to 75% of travel expected, with occasional international travel outside of North America\nWork Environment:\nLocation: Dallas TX, Nashville TN, Kansas City MO, St. Louis MO, or Atlanta GA.\nTypical onsite activities will be in food processing facilities, bakeries, factories, chemical laboratories, and Universities where personal protective equipment (PPE) may be required. While performing the duties of this job, the employee is regularly required to stand, sit; talk, hear, and use hands and fingers to operate a computer and analytical instrumentation.\nIf you are a have a passion for customer service and a commitment to excellence, we invite you to join our team at KPM Analytics. Apply today to help shape the future of our Field Service Operations!\nPay: $90,000.00 - $100,000.00 per year\nBenefits:\n401(k) matching\nDental insurance\nEmployee assistance program\nFlexible schedule\nFlexible spending account\nHealth insurance\nHealth savings account\nLife insurance\nPaid time off\nParental leave\nReferral program\nRetirement plan\nVision insurance\nApplication Question(s):\nDescribe the most challenging “line down” or production-critical customer situation you have handled. What actions did you take to troubleshoot the issue and restore production?\nHow many years of hands-on field service experience do you have troubleshooting and repairing industrial mechanical and electrical equipment independently?\nAre you comfortable making diagnostic and repair decisions with limited supervision while onsite at customer facilities?\nThis role requires up to 75% travel, including weekends and occasional international travel. Are you able to meet these travel requirements?\nDescribe your experience working directly with customers in high-pressure manufacturing or processing environments.\nAre you comfortable reading electrical schematics, technical diagrams, and troubleshooting automated equipment or machine vision systems?\nAre you comfortable working in industrial environments and performing service work at heights up to 10 meters?\nLanguage:\nEnglish and Spanish (Required)\nWork Location: Remote","datePosted":"2026-07-19T15:22:16.500Z","dateModified":"2026-07-19T15:22:16.500Z","hiringOrganization":{"@type":"Organization","name":"Kpm Analytics","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"1f6aea23cda2c1e3be2c638e"},"url":"https://jobsearcher.com/jobs/1f6aea23cda2c1e3be2c638e"}}