{"schemaVersion":"jobsearcher.job.v1","id":"1f4e00367a0c60625fbc36f4","url":"https://jobsearcher.com/jobs/1f4e00367a0c60625fbc36f4","canonicalUrl":"https://jobsearcher.com/jobs/1f4e00367a0c60625fbc36f4","title":"Technical Support Engineer OP-04","description":"Oceans Code Experts is looking for talented individuals that are ready for the next step in their career, we offer a collaborative professional environment as full of rewarding experiences as it is of challenges.\nA Technical Support Engineer at Oceans can expect to work on multiple projects, work with a cross-functional team, and are transparent about time and tasks to help clients understand the progress of their projects.\nCandidates must LOVE helping people, solving business problems, and pushing themselves to slay the next beast of a project.\n\nThis position is available only to people in LATAM. \n\nJob Summary\nOceans is looking for a skilled Technical Support Specialist with a focus on WooCommerce, Magento, and web technologies like JavaScript, HTML, CSS, and PHP. In this dynamic role, you'll provide top-tier customer support while troubleshooting, optimizing, and integrating technical solutions for clients. If you're customer-focused with technical expertise, this is your opportunity to shine.\n\nJob Responsibilities\nProvide expert technical support for WooCommerce and Magento platforms, resolving client issues with efficiency and precision.\nCollaborate with clients to understand their needs and deliver tailored solutions.\nIntegrate JavaScript, HTML, CSS, and PHP updates into existing systems as needed.\nTroubleshoot issues related to website performance, functionality, and integrations.\nAssist with small to medium-scale customizations without developing from scratch.\nManage support tickets, ensuring timely issue resolution and follow-ups.\nWork closely with the development team on more complex tasks.\nMaintain a customer-centric approach to ensure outstanding service and client satisfaction.\nJob Requirements\nGreat English proficiency (B2+ Written and spoken)\n3+ years of experience as Technical Support Engineer.\nImpeccable punctuality (schedules are flexible but being in time for meetings is crucial)\nExperience providing technical support for WooCommerce and Magento platforms.\nBasic to intermediate knowledge of JavaScript, HTML, CSS, and PHP for troubleshooting and minor customizations.\nAbility to quickly integrate and optimize existing systems.\nStrong customer service and communication skills, with the ability to engage non-technical clients.\nExceptional problem-solving abilities and keen attention to detail.\nCapability to manage multiple client requests independently.\nExcellent follow-up skills to ensure issues are resolved in a timely manner.\nNice to have\nExperience with additional e-commerce platforms like Shopify or BigCommerce.\nPrevious experience in a client-facing consultancy role.\nPosition Type and Expected Hours of Work\nThis is a full-time consultancy, with up to 40 weekly hours during regular business times. We operate under a flexible core hours policy to accommodate various schedules, allowing consultants to perform during their peak productivity times. Additionally, we offer the flexibility to work remotely.","company":"Oceans Code Experts","rawCompany":"oceans code experts","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-04-12T21:09:22.653Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1299.00","title":"Computer Occupations, All Other","slug":"computer-occupations-all-other"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer OP-04","description":"Oceans Code Experts is looking for talented individuals that are ready for the next step in their career, we offer a collaborative professional environment as full of rewarding experiences as it is of challenges.\nA Technical Support Engineer at Oceans can expect to work on multiple projects, work with a cross-functional team, and are transparent about time and tasks to help clients understand the progress of their projects.\nCandidates must LOVE helping people, solving business problems, and pushing themselves to slay the next beast of a project.\n\nThis position is available only to people in LATAM. \n\nJob Summary\nOceans is looking for a skilled Technical Support Specialist with a focus on WooCommerce, Magento, and web technologies like JavaScript, HTML, CSS, and PHP. In this dynamic role, you'll provide top-tier customer support while troubleshooting, optimizing, and integrating technical solutions for clients. If you're customer-focused with technical expertise, this is your opportunity to shine.\n\nJob Responsibilities\nProvide expert technical support for WooCommerce and Magento platforms, resolving client issues with efficiency and precision.\nCollaborate with clients to understand their needs and deliver tailored solutions.\nIntegrate JavaScript, HTML, CSS, and PHP updates into existing systems as needed.\nTroubleshoot issues related to website performance, functionality, and integrations.\nAssist with small to medium-scale customizations without developing from scratch.\nManage support tickets, ensuring timely issue resolution and follow-ups.\nWork closely with the development team on more complex tasks.\nMaintain a customer-centric approach to ensure outstanding service and client satisfaction.\nJob Requirements\nGreat English proficiency (B2+ Written and spoken)\n3+ years of experience as Technical Support Engineer.\nImpeccable punctuality (schedules are flexible but being in time for meetings is crucial)\nExperience providing technical support for WooCommerce and Magento platforms.\nBasic to intermediate knowledge of JavaScript, HTML, CSS, and PHP for troubleshooting and minor customizations.\nAbility to quickly integrate and optimize existing systems.\nStrong customer service and communication skills, with the ability to engage non-technical clients.\nExceptional problem-solving abilities and keen attention to detail.\nCapability to manage multiple client requests independently.\nExcellent follow-up skills to ensure issues are resolved in a timely manner.\nNice to have\nExperience with additional e-commerce platforms like Shopify or BigCommerce.\nPrevious experience in a client-facing consultancy role.\nPosition Type and Expected Hours of Work\nThis is a full-time consultancy, with up to 40 weekly hours during regular business times. We operate under a flexible core hours policy to accommodate various schedules, allowing consultants to perform during their peak productivity times. Additionally, we offer the flexibility to work remotely.","datePosted":"2026-04-12T21:09:22.653Z","dateModified":"2026-04-12T21:09:22.653Z","hiringOrganization":{"@type":"Organization","name":"Oceans Code Experts","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"1f4e00367a0c60625fbc36f4"},"url":"https://jobsearcher.com/jobs/1f4e00367a0c60625fbc36f4"}}