{"schemaVersion":"jobsearcher.job.v1","id":"1f13ad62c41eda2de9aec3d0","url":"https://jobsearcher.com/jobs/1f13ad62c41eda2de9aec3d0","canonicalUrl":"https://jobsearcher.com/jobs/1f13ad62c41eda2de9aec3d0","title":"Customer Service Representative","description":"About Hot Section Technologies:\nHot Section Technologies is a prominent Federal Aviation Administration (FAA) and European Union Aviation Safety Agency (EASA) certified repair station. We specialize in providing comprehensive maintenance, repair, and overhaul services for a diverse range of aircraft components. Our commitment to excellence and adherence to industry standards have established us as a trusted partner for professionals within leading regional airlines around the world. At Hot Section Technologies, we foster a collaborative, people-centric Lean environment that promotes continuous improvement and personal growth.\nPosition Overview:\nThe Customer Service Representative is responsible for managing interactions with repair administrators at regional airlines, ensuring a high level of personalized service throughout the repair process. Key responsibilities include responding to customer inquiries, preparing quotes, providing weekly status updates on repair orders, coordinating with subcontractors, and collaborating with internal teams. The role also involves handling various customer service functions and supporting continuous improvement initiatives to enhance service delivery.\nKey Responsibilities:\nServe as the primary point of contact for customers via email and phone, responding to inquiries and providing timely updates.\nBuild and maintain strong, professional relationships with customer representatives at various levels within regional airlines.\nProvide weekly status reports to customers on their repair orders, ensuring transparency and clear communication tailored to their specific needs.\nPrepare and deliver quotes to customers, ensuring accuracy and alignment with company standards.\nCoordinate with subcontractors to ensure timely and efficient delivery of services that meet customer requirements.\nCollaborate with internal departments—including repair, quality, accounting, and materials—to provide customers with accurate information on service timelines and repair progress.\nProactively resolve customer issues by identifying problems, investigating causes, and offering personalized solutions to ensure customer satisfaction.\nGather and analyze customer feedback to monitor satisfaction and suggest improvements.\nMaintain and update customer records using Google Workspace applications, ensuring accurate tracking of all communications and interactions.\nFoster a collaborative work environment by working toward team goals and supporting overall team success.\nAssist in optimizing customer service processes by providing feedback based on personal interactions with customer representatives.\nSupport continuous improvement initiatives in line with Hot Section Technologies’ people-centric Lean principles and customer satisfaction goals.\nQualifications:\nHigh school diploma or equivalent required; bachelor's degree strongly preferred.\n3+ years of customer service experience, ideally within the aviation, aerospace, or another technical/repair-focused industry.\nStrong interpersonal skills with the ability to build and maintain professional relationships.\nComplete competency in Google Sheets, Google Docs, and Gmail is required, as we exclusively use Google Workspace apps.\nAbility to handle multiple tasks and prioritize in a fast-paced environment.\nExceptional attention to detail, problem-solving, and conflict resolution skills.\nTeam-oriented with a strong focus on delivering personalized, exceptional customer service.\nExpectations:\nMaintain professionalism and composure in high-pressure situations and when handling multiple customer accounts.\nProvide accurate and prompt communication with customers and internal teams, ensuring service excellence tailored to individual needs.\nAdhere to company standards for documentation, including updating records and tracking all customer communications.\nBe proactive in anticipating customer needs and addressing potential issues before they escalate.\nDemonstrate a commitment to continuous learning, adapting to evolving processes and systems in the customer service department.\nBe willing to engage with different departments and step onto the repair floor as necessary, while following safety protocols.\nParticipate in our Lean journey, contributing to the company's ongoing efforts in continuous improvement.\nSalary:\n$23 to $27 per hour, commensurate with experience and qualifications.\nBenefits:\nHealth, dental, life, and vision insurance.\n401(k) with up to 4% matching.\nPaid time off and holidays.\nProfessional development opportunities, including on-the-job training.\nOpportunities for advancement.\nRegular team-building activities and monthly company lunches.\nParticipation in company events that promote a positive and engaging work culture.\nWhy Join Us?\nAt Hot Section Technologies, every team member is vital to delivering top-quality service to our customers. We are committed to continuous improvement, personal growth, and promoting from within. If you are passionate about providing outstanding, personalized customer service and contributing to the success of a leading company in the aviation industry, we invite you to apply.\nDisclaimer:\nThis description outlines the general tasks and responsibilities for the Customer Service Representative. It is not a comprehensive list of specific duties and does not restrict management's authority to assign, direct, or control tasks. The company may change, amend, add, or remove any part of this job description as it deems necessary.\nJob Type: Full-time\nPay: $23.00 - $27.00 per hour\nExpected hours: 40 per week\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nHealth insurance\nOn-the-job training\nPaid time off\nVision insurance\nShift:\nDay shift\nEducation:\nHigh school or equivalent (Required)\nExperience:\nGoogle Docs: 3 years (Required)\nGoogle Sheets: 3 years (Required)\nGmail: 3 years (Required)\nCustomer service: 3 years (Preferred)\nAbility to Commute:\nOxnard, CA 93036 (Required)\nAbility to Relocate:\nOxnard, CA 93036: Relocate before starting work (Required)\nWork Location: In person","company":"Hot Section Technologies","rawCompany":"hot section technologies","city":"Oxnard","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-04-12T21:14:07.514Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"49-9099.00","title":"Installation, Maintenance, and Repair Workers, All Other","slug":"installation-maintenance-and-repair-workers-all-other"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"}],"industries":[{"code":"488190","title":"Other Support Activities for Air Transportation","slug":"other-support-activities-for-air-transportation"},{"code":"481111","title":"Scheduled Passenger Air Transportation","slug":"scheduled-passenger-air-transportation"},{"code":"811310","title":"Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance","slug":"commercial-and-industrial-machinery-and-equipment-except-automotive-and-electronic-repair-and-maintenance"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Service Representative","description":"About Hot Section Technologies:\nHot Section Technologies is a prominent Federal Aviation Administration (FAA) and European Union Aviation Safety Agency (EASA) certified repair station. We specialize in providing comprehensive maintenance, repair, and overhaul services for a diverse range of aircraft components. Our commitment to excellence and adherence to industry standards have established us as a trusted partner for professionals within leading regional airlines around the world. At Hot Section Technologies, we foster a collaborative, people-centric Lean environment that promotes continuous improvement and personal growth.\nPosition Overview:\nThe Customer Service Representative is responsible for managing interactions with repair administrators at regional airlines, ensuring a high level of personalized service throughout the repair process. Key responsibilities include responding to customer inquiries, preparing quotes, providing weekly status updates on repair orders, coordinating with subcontractors, and collaborating with internal teams. The role also involves handling various customer service functions and supporting continuous improvement initiatives to enhance service delivery.\nKey Responsibilities:\nServe as the primary point of contact for customers via email and phone, responding to inquiries and providing timely updates.\nBuild and maintain strong, professional relationships with customer representatives at various levels within regional airlines.\nProvide weekly status reports to customers on their repair orders, ensuring transparency and clear communication tailored to their specific needs.\nPrepare and deliver quotes to customers, ensuring accuracy and alignment with company standards.\nCoordinate with subcontractors to ensure timely and efficient delivery of services that meet customer requirements.\nCollaborate with internal departments—including repair, quality, accounting, and materials—to provide customers with accurate information on service timelines and repair progress.\nProactively resolve customer issues by identifying problems, investigating causes, and offering personalized solutions to ensure customer satisfaction.\nGather and analyze customer feedback to monitor satisfaction and suggest improvements.\nMaintain and update customer records using Google Workspace applications, ensuring accurate tracking of all communications and interactions.\nFoster a collaborative work environment by working toward team goals and supporting overall team success.\nAssist in optimizing customer service processes by providing feedback based on personal interactions with customer representatives.\nSupport continuous improvement initiatives in line with Hot Section Technologies’ people-centric Lean principles and customer satisfaction goals.\nQualifications:\nHigh school diploma or equivalent required; bachelor's degree strongly preferred.\n3+ years of customer service experience, ideally within the aviation, aerospace, or another technical/repair-focused industry.\nStrong interpersonal skills with the ability to build and maintain professional relationships.\nComplete competency in Google Sheets, Google Docs, and Gmail is required, as we exclusively use Google Workspace apps.\nAbility to handle multiple tasks and prioritize in a fast-paced environment.\nExceptional attention to detail, problem-solving, and conflict resolution skills.\nTeam-oriented with a strong focus on delivering personalized, exceptional customer service.\nExpectations:\nMaintain professionalism and composure in high-pressure situations and when handling multiple customer accounts.\nProvide accurate and prompt communication with customers and internal teams, ensuring service excellence tailored to individual needs.\nAdhere to company standards for documentation, including updating records and tracking all customer communications.\nBe proactive in anticipating customer needs and addressing potential issues before they escalate.\nDemonstrate a commitment to continuous learning, adapting to evolving processes and systems in the customer service department.\nBe willing to engage with different departments and step onto the repair floor as necessary, while following safety protocols.\nParticipate in our Lean journey, contributing to the company's ongoing efforts in continuous improvement.\nSalary:\n$23 to $27 per hour, commensurate with experience and qualifications.\nBenefits:\nHealth, dental, life, and vision insurance.\n401(k) with up to 4% matching.\nPaid time off and holidays.\nProfessional development opportunities, including on-the-job training.\nOpportunities for advancement.\nRegular team-building activities and monthly company lunches.\nParticipation in company events that promote a positive and engaging work culture.\nWhy Join Us?\nAt Hot Section Technologies, every team member is vital to delivering top-quality service to our customers. We are committed to continuous improvement, personal growth, and promoting from within. If you are passionate about providing outstanding, personalized customer service and contributing to the success of a leading company in the aviation industry, we invite you to apply.\nDisclaimer:\nThis description outlines the general tasks and responsibilities for the Customer Service Representative. It is not a comprehensive list of specific duties and does not restrict management's authority to assign, direct, or control tasks. The company may change, amend, add, or remove any part of this job description as it deems necessary.\nJob Type: Full-time\nPay: $23.00 - $27.00 per hour\nExpected hours: 40 per week\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nHealth insurance\nOn-the-job training\nPaid time off\nVision insurance\nShift:\nDay shift\nEducation:\nHigh school or equivalent (Required)\nExperience:\nGoogle Docs: 3 years (Required)\nGoogle Sheets: 3 years (Required)\nGmail: 3 years (Required)\nCustomer service: 3 years (Preferred)\nAbility to Commute:\nOxnard, CA 93036 (Required)\nAbility to Relocate:\nOxnard, CA 93036: Relocate before starting work (Required)\nWork Location: In person","datePosted":"2026-04-12T21:14:07.514Z","dateModified":"2026-04-12T21:14:07.514Z","hiringOrganization":{"@type":"Organization","name":"Hot Section Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Oxnard","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"1f13ad62c41eda2de9aec3d0"},"url":"https://jobsearcher.com/jobs/1f13ad62c41eda2de9aec3d0"}}