Chick-fil-A Kitchen Operations Manager (PM)

Job DescriptionCompany: Chick-fil-A NorthvilleIf you are motivated by ownership, leadership, and the opportunity to build something, this role is for you.Operator Phil Whitsel is deeply invested in growing people in order to grow the business, believing that the restaurant's greatest asset is its team.Chick-fil-A Northville is committed to operational excellence, leadership development, and creating a high-performance team culture.Chick-fil-A has the highest customer satisfaction scores for 10 consecutive yearsChick-fil-A is the fastest growing Quick Service Restaurant in the nationChick-fil-A is on Forbes Lists for: Best Customer Service (2025), Customer Experience All Stars (2024), America's Dream Employers (2025), Best Brands For Social Impact (2023), Best Employers for Women (2023), America's Best Large Employers (2023), The Halo 100 (2022)Chick-fil-A has awarded $266 million in team member scholarships since 1973, with $29 million total awarded to 16,000+ winners in 2026 Value and Appreciate EmployeesHealth InsurancePaid Time OffTuition Discounts at Over 100 CollegesNever work on SundaysExcellent Career Advancement OpportunitiesOvertime Available401K with employer match OpportunityWe are looking for a BOH Operations Manager (PM Focus, availability between the hours of 12:00 PM AND 12:00 AM) to join our leadership team at Chick-fil-A Northville.This role will take ownership of the PM kitchen, leading operations, developing people, and building systems that drive consistency and performance.This is a hands-on leadership role focused on rebuilding and strengthening the back of house during the PM day part. The ideal candidate is someone who thrives in a fast-paced environment, takes ownership, and is motivated by the opportunity to lead a team through growth and improvement.Your ImpactLead and model the Chick-fil-A Northville Mission, Vision and Core Values with guests and team membersOwn and lead PM kitchen operations, ensuring strong execution during high-volume hoursDrive operational excellence through food safety, quality, and production systemsDevelop and coach team members, building a strong and sustainable leadership benchCreate systems that lead to consistency, accountability, and predictable successImprove key performance metrics including speed of service, labor efficiency, and retentionLead a clean, safe, and high-performance BOH environmentHold team members accountable to standards while fostering a positive team cultureSupport overall restaurant goals and collaborate with the leadership team Background Profile2+ years of leadership experience in restaurant, hospitality, or similar environmentStrong operational mindset with experience in BOH or kitchen leadershipProven ability to coach, develop, and hold a team accountableDemonstrated ability to improve performance, systems, or team consistencyHigh level of ownership, work ethic, and attention to detailAbility to lead in a fast-paced, high-expectation environmentServant leader who thrives in a team-oriented cultureFull Time Availability (Hours of 12:00 PM - 12:00 AM)ServSafe certification (highly preferred)