{"schemaVersion":"jobsearcher.job.v1","id":"1e93d5f77ac716559fe73eba","url":"https://jobsearcher.com/jobs/1e93d5f77ac716559fe73eba","canonicalUrl":"https://jobsearcher.com/jobs/1e93d5f77ac716559fe73eba","title":"Technical Support Representative - Remote","description":"Welcome to the Agentic Commerce Era\n\nAt Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce , Feedonomics , and Makeswift , we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you.\n\nAs a Technical Customer Support Representative, you will be responsible for supporting, providing value to, and powering the growth of merchants using the world’s best, and most successful, eCommerce platform for growing businesses. You will educate customers on various platform features, troubleshoot technical issues, and enable merchants to sell more.\n\nWhat You'll Do:\n\nProvide outstanding phone, email, and chat-based technical support to our customers in a fast-paced environment (expect up to 7.5 hours of talk/chat time a day)\n\nProvide extraordinary support to our ever-growing merchant base with your unsurpassed customer service and problem solving capabilities\n\nDevelop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand\n\nCommunicate with the management team and developers to improve product functionality and resolve issues\n\nDecrease incoming volume by striving toward first contact resolution and proactively onboarding and advising customers on eCommerce best practices\n\nAssist customers with common billing, invoice, and account issues\n\nUtilize classroom, video, and self-paced training to stay ahead of product advancements and eCommerce best practices; utilize your knowledge to solve problems efficiently\n\nDisplay high levels of professionalism in recurring interactions with departments inside and outside of the CSS organization\n\nWho You Are:\n\nA work ethic that demonstrates dedication to the company, its mission, and the team; a desire to work in a culture of excellence\n\nExperience in a customer-facing, service-oriented role is required; experience in a phone, email, or chat-based technical support or customer service contact center preferred\n\nExceptional ability to utilize self-service resources (internal guides, Google-fu, external service portals, etc) to find solutions is required\n\nStrong aptitude toward various web, eCommerce, and hosting technologies and how they work together\n\nExceptional critical thinking and soft skills with a passion for getting every customer on the path to success using thoughtful solutions that best fit each situation\n\nTeam player interested in growing and competing alongside some of the best technical support agents in the business; willingness to help and seek help from peers\n\nExceptional written and verbal communication skills; an ability to communicate effectively with and deescalate frustrated or upset customers without taking it personally\n\nAbility to read or edit within at least one web language (HTML, CSS, Javascript, Jquery, etc), as well as a basic understanding of data structures, is preferred\n\nAdditional Requirements:\n\nWe have a variety of schedules available and will include evenings, weekends, and holidays\n\nThis description is intended to serve as a summary of key duties and responsibilities and may not contain a comprehensive list of activities .\n\n#LI-KE1\n\n#LI-REMOTE\n\n(Pay Transparency Range - $19.00 - $21.00)\n\nThe exact salary will be dependent on the successful candidate’s location, relevant knowledge, skills, and qualifications.\n\nInclusion and Belonging\n\nAt Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.\n\nWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team.\n\nLearn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/\n\nProtect Yourself Against Hiring Scams: Our Corporate Disclaimer\n\nCommerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.\n\nBe advised:\nCommerce does not offer jobs to individuals who do not go through our formal hiring process.\n\nCommerce will never:\n\nrequire payment of recruitment fees from candidates;\n\nrequest personally identifiable information through unsanctioned websites or applications;\n\nattempt to solicit money from you as part of the hiring process or as part of an employment offer;\n\nsolicit money to complete visa requirements as part of a job offer.\n\nIf you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.\n\nWork Location: Remote","company":"Commerce","rawCompany":"commerce","city":"Denver","state":"CO","isRemote":true,"isActive":false,"createdAt":"2026-08-22T13:07:45.880Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Representative - Remote","description":"Welcome to the Agentic Commerce Era\n\nAt Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce , Feedonomics , and Makeswift , we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you.\n\nAs a Technical Customer Support Representative, you will be responsible for supporting, providing value to, and powering the growth of merchants using the world’s best, and most successful, eCommerce platform for growing businesses. You will educate customers on various platform features, troubleshoot technical issues, and enable merchants to sell more.\n\nWhat You'll Do:\n\nProvide outstanding phone, email, and chat-based technical support to our customers in a fast-paced environment (expect up to 7.5 hours of talk/chat time a day)\n\nProvide extraordinary support to our ever-growing merchant base with your unsurpassed customer service and problem solving capabilities\n\nDevelop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand\n\nCommunicate with the management team and developers to improve product functionality and resolve issues\n\nDecrease incoming volume by striving toward first contact resolution and proactively onboarding and advising customers on eCommerce best practices\n\nAssist customers with common billing, invoice, and account issues\n\nUtilize classroom, video, and self-paced training to stay ahead of product advancements and eCommerce best practices; utilize your knowledge to solve problems efficiently\n\nDisplay high levels of professionalism in recurring interactions with departments inside and outside of the CSS organization\n\nWho You Are:\n\nA work ethic that demonstrates dedication to the company, its mission, and the team; a desire to work in a culture of excellence\n\nExperience in a customer-facing, service-oriented role is required; experience in a phone, email, or chat-based technical support or customer service contact center preferred\n\nExceptional ability to utilize self-service resources (internal guides, Google-fu, external service portals, etc) to find solutions is required\n\nStrong aptitude toward various web, eCommerce, and hosting technologies and how they work together\n\nExceptional critical thinking and soft skills with a passion for getting every customer on the path to success using thoughtful solutions that best fit each situation\n\nTeam player interested in growing and competing alongside some of the best technical support agents in the business; willingness to help and seek help from peers\n\nExceptional written and verbal communication skills; an ability to communicate effectively with and deescalate frustrated or upset customers without taking it personally\n\nAbility to read or edit within at least one web language (HTML, CSS, Javascript, Jquery, etc), as well as a basic understanding of data structures, is preferred\n\nAdditional Requirements:\n\nWe have a variety of schedules available and will include evenings, weekends, and holidays\n\nThis description is intended to serve as a summary of key duties and responsibilities and may not contain a comprehensive list of activities .\n\n#LI-KE1\n\n#LI-REMOTE\n\n(Pay Transparency Range - $19.00 - $21.00)\n\nThe exact salary will be dependent on the successful candidate’s location, relevant knowledge, skills, and qualifications.\n\nInclusion and Belonging\n\nAt Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.\n\nWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team.\n\nLearn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/\n\nProtect Yourself Against Hiring Scams: Our Corporate Disclaimer\n\nCommerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.\n\nBe advised:\nCommerce does not offer jobs to individuals who do not go through our formal hiring process.\n\nCommerce will never:\n\nrequire payment of recruitment fees from candidates;\n\nrequest personally identifiable information through unsanctioned websites or applications;\n\nattempt to solicit money from you as part of the hiring process or as part of an employment offer;\n\nsolicit money to complete visa requirements as part of a job offer.\n\nIf you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.\n\nWork Location: Remote","datePosted":"2026-08-22T13:07:45.880Z","dateModified":"2026-08-22T13:07:45.880Z","hiringOrganization":{"@type":"Organization","name":"Commerce","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"1e93d5f77ac716559fe73eba"},"url":"https://jobsearcher.com/jobs/1e93d5f77ac716559fe73eba"}}