{"schemaVersion":"jobsearcher.job.v1","id":"1e7c6c0eb1a48cb751bec771","url":"https://jobsearcher.com/jobs/1e7c6c0eb1a48cb751bec771","canonicalUrl":"https://jobsearcher.com/jobs/1e7c6c0eb1a48cb751bec771","title":"Senior Digital & Loyalty Program Manager","description":"Our retail client is seeking a Senior Digital & Loyalty Program Manager to join their team!\n\nThis is a remote/full-time/contract position\n\nHourly based on experience: $70-75/HR\n\nOur client is seeking an experienced Senior Digital & Loyalty Program Manager to lead and manage a portfolio of customer-facing digital initiatives. This individual will oversee strategic programs focused on customer engagement, loyalty, digital identity, mobile experiences, and partnership integrations.\n\nThe ideal candidate has extensive experience managing complex digital products and cross-functional initiatives within retail, hospitality, restaurant, or consumer-facing organizations. This person should be comfortable driving projects from strategy through execution while collaborating with business stakeholders, technology teams, marketing, and external vendors.\n\nKey Responsibilities\nLead delivery of enterprise digital and loyalty initiatives.\nManage a portfolio of digital customer experience programs.\nDrive projects related to loyalty platforms, rewards programs, and customer engagement.\nOversee digital identity initiatives including phone number registration and customer journey enhancements.\nManage QR code initiatives and digital activation campaigns.\nCoordinate third-party partnerships and digital integrations.\nWork cross-functionally with Product, Marketing, Technology, Operations, and Executive Leadership.\nDefine project scope, timelines, risks, budgets, and resource planning.\nFacilitate Agile ceremonies and ensure successful project execution.\nManage multiple concurrent initiatives in a fast-paced environment.\nProvide executive-level status reporting and stakeholder communication.\nRequired Qualifications\n7+ years of Program or Project Management experience\nStrong background managing Digital Transformation initiatives\nExtensive experience with Customer Loyalty Programs\nExperience managing customer engagement platforms\nKnowledge of customer journey mapping\nExperience with digital identity or phone number/customer authentication initiatives\nExperience managing QR code or mobile engagement programs\nProven experience coordinating third-party partnerships and integrations\nStrong Agile/Scrum methodology experience\nExcellent communication and stakeholder management skills\nPreferred Experience\nRestaurant or Retail industry experience\nMobile App initiatives\nCRM platforms\nDigital Marketing technologies\nOmnichannel customer experience\nCustomer Data Platforms (CDP)\nSalesforce or Salesforce Marketing Cloud\nLoyalty platforms such as:\nPunchh\nPaytronix\nThanx\nSessionM\nEagle Eye\nComarch Loyalty\nPOS integration experience is a plus\n\nApplicants must be authorized to work in the U.S.\n\nWe are an equal-opportunity employer. We do not discriminate in hiring or employment against any individual based on race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.","company":"Jms Technical Solutions","rawCompany":"jms technical solutions","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-03T23:33:05.201Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-2021.00","title":"Marketing Managers","slug":"marketing-managers"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"}],"industries":[{"code":"541890","title":"Other Services Related to Advertising","slug":"other-services-related-to-advertising"},{"code":"541618","title":"Other Management Consulting Services","slug":"other-management-consulting-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Senior Digital & Loyalty Program Manager","description":"Our retail client is seeking a Senior Digital & Loyalty Program Manager to join their team!\n\nThis is a remote/full-time/contract position\n\nHourly based on experience: $70-75/HR\n\nOur client is seeking an experienced Senior Digital & Loyalty Program Manager to lead and manage a portfolio of customer-facing digital initiatives. This individual will oversee strategic programs focused on customer engagement, loyalty, digital identity, mobile experiences, and partnership integrations.\n\nThe ideal candidate has extensive experience managing complex digital products and cross-functional initiatives within retail, hospitality, restaurant, or consumer-facing organizations. This person should be comfortable driving projects from strategy through execution while collaborating with business stakeholders, technology teams, marketing, and external vendors.\n\nKey Responsibilities\nLead delivery of enterprise digital and loyalty initiatives.\nManage a portfolio of digital customer experience programs.\nDrive projects related to loyalty platforms, rewards programs, and customer engagement.\nOversee digital identity initiatives including phone number registration and customer journey enhancements.\nManage QR code initiatives and digital activation campaigns.\nCoordinate third-party partnerships and digital integrations.\nWork cross-functionally with Product, Marketing, Technology, Operations, and Executive Leadership.\nDefine project scope, timelines, risks, budgets, and resource planning.\nFacilitate Agile ceremonies and ensure successful project execution.\nManage multiple concurrent initiatives in a fast-paced environment.\nProvide executive-level status reporting and stakeholder communication.\nRequired Qualifications\n7+ years of Program or Project Management experience\nStrong background managing Digital Transformation initiatives\nExtensive experience with Customer Loyalty Programs\nExperience managing customer engagement platforms\nKnowledge of customer journey mapping\nExperience with digital identity or phone number/customer authentication initiatives\nExperience managing QR code or mobile engagement programs\nProven experience coordinating third-party partnerships and integrations\nStrong Agile/Scrum methodology experience\nExcellent communication and stakeholder management skills\nPreferred Experience\nRestaurant or Retail industry experience\nMobile App initiatives\nCRM platforms\nDigital Marketing technologies\nOmnichannel customer experience\nCustomer Data Platforms (CDP)\nSalesforce or Salesforce Marketing Cloud\nLoyalty platforms such as:\nPunchh\nPaytronix\nThanx\nSessionM\nEagle Eye\nComarch Loyalty\nPOS integration experience is a plus\n\nApplicants must be authorized to work in the U.S.\n\nWe are an equal-opportunity employer. We do not discriminate in hiring or employment against any individual based on race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.","datePosted":"2026-08-03T23:33:05.201Z","dateModified":"2026-08-03T23:33:05.201Z","hiringOrganization":{"@type":"Organization","name":"Jms Technical Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"1e7c6c0eb1a48cb751bec771"},"url":"https://jobsearcher.com/jobs/1e7c6c0eb1a48cb751bec771"}}