{"schemaVersion":"jobsearcher.job.v1","id":"1e6a5232b91908c745d5b3d4","url":"https://jobsearcher.com/jobs/1e6a5232b91908c745d5b3d4","canonicalUrl":"https://jobsearcher.com/jobs/1e6a5232b91908c745d5b3d4","title":"Client Services Manager","description":"Job Description: Responsible for coordinating the cross-functional client team focused on achieving plans with clients, revenue retention, and client satisfaction and growth for the Prospective Payment PPM and CV products\r\nServes as both internal and external client liaison accountable for triaging, managing, monitoring and support of client related activity\r\nBuilds and sustains client relationships, achieves the client's recognition of Cotiviti as a partner\r\nEnsures client success with Cotiviti PPM/CV products through understanding client's needs and unique business situations\r\nIdentifying solutions, proactively identifying potential issues that could impair success\r\nServes as the primary client contact and trusted advisor for client operational representatives\r\nEstablishes and cultivates relationships with client contacts to identify needs that result in expanded opportunities or solutions\r\nCollaborates with the Go-To-Market team on client strategic plan and leads tactical execution\r\nPromotes policy adoption and acceleration to increase client value through organization, communication, and project management within internal and external teams\r\nIdentifies and communicates cross product opportunities\r\nManages the operational implementation and execution of client payment policy decisions by collaborating with client operations managers across multiple departments\r\nCoordinates and manages joint meetings with client and internal staff including scheduling, facilitation, meeting agenda and material preparation/coordination, meeting minutes/action item tracking, and meeting logistics\r\nDocuments and distributes meeting minutes, action items and follows-up on action items to ensure satisfactory and timely completion\r\nPosts and maintains accurate, up-to-date client documentation in Cotiviti's library\r\nManages the internal and external aspects of all client initiatives and joint projects to ensure objectives are met and the team is progressing toward goals\r\nMonitors program performance, analyzes monthly performance reports, and drafts observations providing insight on trends for client consumption\r\nIdentifies and performs root cause analysis to make recommendations and develops and executes on action plans to remedy interface related issues\r\nProvides client testing support to ensure success with all operational and policy aspects of initiatives\r\nManages all client inquiries, ensuring entry into the appropriate application and ensures timely execution of resolution\r\nRequirements: Bachelor's Degree or higher (preferred), or equivalent experience, required\r\nKnowledge of CMS guidelines and other regulatory compliance guidelines and mandates, and medical payment policy\r\nProfessional coder certification (CPC, CPC-A, CCA, CCS or CCS-P, RHIT or RHIA) certification not necessary but a plus\r\n4+ years of related healthcare experience with strong knowledge of health plan operations and claims lifecycle\r\n4+ years of experience in client relationship management or consulting experience, interacting with various roles and levels, with a strong focus on the healthcare setting\r\n4+ years of project or team management experience, including meeting facilitation and follow-through on deliverables\r\nHighly proficient in MS Office Suite: Excel, Word and PowerPoint\r\nExcellent written and verbal communication and interpersonal skills\r\nStrong presentation skills\r\nPrior experience delivering training classes is a plus\r\nDemonstrated success in developing strong, trust-based professional relationships with clients in multiple roles and levels\r\nSelf-starter with the ability to work well independently and a track record of successful outcomes within a collaborative team environment or matrix structure\r\nAbility to work in a fast-paced environment, effectively organize, plan, prioritize and meet deadlines; producing high-quality, error-free deliverables\r\nEffective analytical and problem-solving skills and financial acumen\r\nProfessional with ability to properly handle confidential information\r\nAbility to work with on-site and remote cross-functional product teams and customers.\r\nBenefits: Medical, dental, vision, disability, and life insurance coverage\r\n401(k) savings plans\r\nPaid family leave\r\n9 paid holidays per year\r\n17-27 days of Paid Time Off (PTO) per year depending on specific level and length of service with Cotiviti","company":"Remote Rocketship","rawCompany":"remoterocketship","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-05-14T03:49:26.552Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-9111.00","title":"Medical and Health Services Managers","slug":"medical-and-health-services-managers"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"}],"industries":[{"code":"541618","title":"Other Management Consulting Services","slug":"other-management-consulting-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"621999","title":"All Other Miscellaneous Ambulatory Health Care Services","slug":"all-other-miscellaneous-ambulatory-health-care-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Services Manager","description":"Job Description: Responsible for coordinating the cross-functional client team focused on achieving plans with clients, revenue retention, and client satisfaction and growth for the Prospective Payment PPM and CV products\r\nServes as both internal and external client liaison accountable for triaging, managing, monitoring and support of client related activity\r\nBuilds and sustains client relationships, achieves the client's recognition of Cotiviti as a partner\r\nEnsures client success with Cotiviti PPM/CV products through understanding client's needs and unique business situations\r\nIdentifying solutions, proactively identifying potential issues that could impair success\r\nServes as the primary client contact and trusted advisor for client operational representatives\r\nEstablishes and cultivates relationships with client contacts to identify needs that result in expanded opportunities or solutions\r\nCollaborates with the Go-To-Market team on client strategic plan and leads tactical execution\r\nPromotes policy adoption and acceleration to increase client value through organization, communication, and project management within internal and external teams\r\nIdentifies and communicates cross product opportunities\r\nManages the operational implementation and execution of client payment policy decisions by collaborating with client operations managers across multiple departments\r\nCoordinates and manages joint meetings with client and internal staff including scheduling, facilitation, meeting agenda and material preparation/coordination, meeting minutes/action item tracking, and meeting logistics\r\nDocuments and distributes meeting minutes, action items and follows-up on action items to ensure satisfactory and timely completion\r\nPosts and maintains accurate, up-to-date client documentation in Cotiviti's library\r\nManages the internal and external aspects of all client initiatives and joint projects to ensure objectives are met and the team is progressing toward goals\r\nMonitors program performance, analyzes monthly performance reports, and drafts observations providing insight on trends for client consumption\r\nIdentifies and performs root cause analysis to make recommendations and develops and executes on action plans to remedy interface related issues\r\nProvides client testing support to ensure success with all operational and policy aspects of initiatives\r\nManages all client inquiries, ensuring entry into the appropriate application and ensures timely execution of resolution\r\nRequirements: Bachelor's Degree or higher (preferred), or equivalent experience, required\r\nKnowledge of CMS guidelines and other regulatory compliance guidelines and mandates, and medical payment policy\r\nProfessional coder certification (CPC, CPC-A, CCA, CCS or CCS-P, RHIT or RHIA) certification not necessary but a plus\r\n4+ years of related healthcare experience with strong knowledge of health plan operations and claims lifecycle\r\n4+ years of experience in client relationship management or consulting experience, interacting with various roles and levels, with a strong focus on the healthcare setting\r\n4+ years of project or team management experience, including meeting facilitation and follow-through on deliverables\r\nHighly proficient in MS Office Suite: Excel, Word and PowerPoint\r\nExcellent written and verbal communication and interpersonal skills\r\nStrong presentation skills\r\nPrior experience delivering training classes is a plus\r\nDemonstrated success in developing strong, trust-based professional relationships with clients in multiple roles and levels\r\nSelf-starter with the ability to work well independently and a track record of successful outcomes within a collaborative team environment or matrix structure\r\nAbility to work in a fast-paced environment, effectively organize, plan, prioritize and meet deadlines; producing high-quality, error-free deliverables\r\nEffective analytical and problem-solving skills and financial acumen\r\nProfessional with ability to properly handle confidential information\r\nAbility to work with on-site and remote cross-functional product teams and customers.\r\nBenefits: Medical, dental, vision, disability, and life insurance coverage\r\n401(k) savings plans\r\nPaid family leave\r\n9 paid holidays per year\r\n17-27 days of Paid Time Off (PTO) per year depending on specific level and length of service with Cotiviti","datePosted":"2026-05-14T03:49:26.552Z","dateModified":"2026-05-14T03:49:26.552Z","hiringOrganization":{"@type":"Organization","name":"Remote Rocketship","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"1e6a5232b91908c745d5b3d4"},"url":"https://jobsearcher.com/jobs/1e6a5232b91908c745d5b3d4"}}