RV Service Manager

RV Service ManagerPleasureLand RV Center is looking for a driven and experienced RV Service Manager to lead our service department. This position plays a critical role in delivering an exceptional guest experience, driving department performance, and supporting a high-performing team.PleasureLand RV has been family-owned since 1971 and is the largest RV dealership in the Upper Midwest. For over 55 years, our company has grown through a commitment to customer service, integrity, teamwork, and doing things the right way. As we continue to grow, the RV Service Manager role is essential to protecting that reputation and helping our guests enjoy the RV lifestyle with confidence.This role requires more than managing daily workflow. It requires a goal-driven, results-focused leader who takes ownership of department performance, builds accountability, communicates clearly, and ensures each step of the service process is followed with professionalism and attention to detail.What You'll DoIn this role, you will lead the service department with a focus on guest satisfaction, operational excellence, team development, and consistent execution. You will coordinate workflow, support advisors and technicians, manage department priorities, and help ensure repairs are completed efficiently, accurately, and professionally.Responsibilities include:Lead daily service department operations with a focus on guest experience, productivity, and profitabilityCoach, support, and hold service team members accountable to company standards and department goalsDrive efficient workflow across customer-pay, warranty, internal repairs, PDIs, detail, and reconditioningMonitor repair order quality, documentation, approvals, coding, and timely completionPartner with Service Advisors, technicians, parts, warranty, and management to keep repairs moving forwardCommunicate clearly with guests and team members regarding priorities, expectations, concerns, and resolutionsSupport a culture of accountability, urgency, teamwork, and professional communicationReview department performance, identify process gaps, and implement improvements that support stronger resultsHelp resolve customer concerns with professionalism, fairness, and a solution-focused approachEnsure safety, cleanliness, organization, and process consistency throughout the service departmentSupport Work in Progress review, department reporting, and accounting deadlines as neededPerform other duties as assigned by managementWhat We're Looking ForA strong candidate will be:A confident, professional leader with a customer-first mindsetGoal-driven, results-oriented, and accountable for performanceOrganized, detail-oriented, and able to manage multiple prioritiesStrong in communication, follow-up, and follow-throughComfortable leading people, coaching performance, and addressing issues directlyAble to create structure, consistency, and accountability in a fast-paced service environmentSolution-focused when working through customer, employee, or operational challengesAble to collaborate with sales, parts, warranty, accounting, and store leadershipCommitted to delivering a superior guest experience while supporting team successComfortable using computers, service systems, Microsoft Word, and ExcelHelpful Experience, But Not RequiredExperience in any of the following is a plus:Service management or team leadershipService advising, dispatching, or repair order managementRV, automotive, marine, powersports, or equipment service operationsWarranty, internal repair, PDI, detail, or reconditioning workflowTechnician supervision, shop production, or fixed operations leadershipCustomer concern resolution and service process improvementKnowledge of RV systems, LP systems, appliances, electrical, plumbing, or related repair processesWhy Join PleasureLand RV?We offer:Competitive payMedical, dental, vision, life, and disability benefitsPaid time off and paid holidays401(k) with company match and profit sharingEmployee discountsOngoing trainingGrowth opportunitiesA supportive, team-focused work environmentThe opportunity to lead, make an impact, and help shape the continued success of a growing family-owned companyApply TodayIf you are a motivated service leader who is organized, accountable, guest-focused, and ready to drive results, we would like to meet you.Apply today and help PleasureLand RV continue to be the Best in the Midwest.PleasureLand RV is proud to be an equal opportunity employer.