New American Program Manager- Jamestown

Position Title: New American Program Manager- Jamestown Supervisor: Director of Community Integration Services Status: Full-time, 35 hours per week, hourly, EXEMPT, $25-28/hour, in office, 9-4 with some evening or weekend hours. Some on site hours at partner locations Organizational Description: Journey's End Refugee Services, Inc. is an equal opportunity employer and seeks to employ the best qualified personnel without regard to race, religion, color, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, or any other reason prohibited by law. Journey’s End is committed to the purpose of providing refugees with the resources and support they need to become successful, active, and contributing members of the Western New York Community. The ideal candidate must be self-directed and able to work in a team environment. Job Description: The Jamestown New American Program Manager (NAPM) is a member of the Journey’s End Jamestown office and focuses on 4 major areas: Resettlement, employment, integration services and community partnership development/retention. They provide case management services to a limited number of new arrivals) provide services to previously resettled clients, and other immigrant individuals, and work with partners on issues that impact the community and clients. The NAPM works closely with and receives support from Jamestown service providers, volunteers, employers, Buffalo office staff, as well as New Neighbors Coalition to identify needs of clients and help them work towards self-sufficiency, integration and belonging. The NAPM must exemplify Journey’s End’s core values in their work. These values include intercultural responsiveness, integrity, person-centered, empowerment, and exemplary service. Primary Responsibilities: Resettlement (20%) Oversees a small number of new arrivals (approximately no more than 45 per year) Provides core resettlement services with the help identified partners including obtaining housing, linkage to social services, medical providers, and education services, cultural orientation, employment and other required services within a 90-day window Maintains regular communication with Buffalo office and our national office Maintains positive and strong relationship with New Neighbors Coalition and volunteers who will provide support to resettled clients Ensures outreach and ongoing communication with all local providers who are stakeholders in the resettlement process Comply with all program requirements including case notes, reporting, and maintenance of accurate case Employment (20%) Lead work with refugee clients and employers to ensure job preparation, placement and retention leading to self sufficiency Work with Partners and Buffalo Employment Director to create job upskilling program and placement opportunities Create specialized job clubs to prepare clients for entry into different employment fields including customer service, interpreting based on employer feedback Host quarterly employer collaborative meetings Cultivate and nurture relationships with local workforce organizations Integration (20%) Regularly coordinate with Buffalo Office (employment, integration) and New Neighbors Coalition teams to address and assist in problem-solving real-time client needs Works with New Neighbors coalition to ensure a corps of well-trained volunteers is ready to assist with work Provide culturally competent, trauma informed post-90-day resettlement services to a select group of clients Work with local school system and Buffalo office to offer school support activities for parents, teachers and students Provide integration services to immigrant population (non-refugee) through referral process or refer to outside agencies for assistance Comply with all program requirements including case notes, reporting, and maintenance of accurate case files Other duties as assigned. Partnership Development – Work occurs in partnership with the New Neighbors Coalition (30%) Co-Create and co-lead coalitions and community collaboratives to work towards common goals including: Host quarterly partner meetings that serve as the required consultation for resettlement Participate in collaboratives and roundtables that benefit JERS and clients Regularly attend external and community partnership meetings Identify community needs and work with partners to develop new programs Work closely with New Neighbors coalition to incorporate trainings, develop specialized volunteer programming to meet needs of clients Other (10%) Attend in person all staff quarterly meetings in Buffalo Work with Buffalo office Directors to develop and strengthen employment, education and interpreting programming in Jamestown with proven, documented results Qualifications: Bachelor’s degree in social work or equivalent degree in a related field. At least 3 years of experience working in a social services field, providing direct services such as case worker, social worker, employment counselor, etc. Proven self-starter with ability to make decisions and act on them independently Experience developing and implementing new programs Experience adhering to and meeting program guidelines and contractual requirements Excellent written and verbal communication skills Ability to identify gaps in services and proven responsiveness to creatively solve challenging problems Strong interpersonal skills with ability to collaborate with stakeholders to work towards a common goal Valid driver’s license and access to an insured vehicle Flexible availability (including some evenings and weekends) to meet the needs of clients, partners and community Preference given to those familiar with local service providers