Director of Customer Lifecycle Optimization

A company is looking for a Director, Customer Lifecycle Optimization to lead retention strategy and customer insights. Key ResponsibilitiesOwn end-to-end retention strategy and identify churn drivers Build and scale a centralized Voice of Customer (VOC) program Partner with Lifecycle Marketing to drive engagement and identify expansion opportunitiesRequired Qualifications7-10+ years in retention, lifecycle marketing, customer success, or related fields Experience in payments, fintech, SaaS, or merchant acquiring preferred Strong analytical and strategic mindset Proven ability to drive cross-functional alignment Experience building VOC programs and retention frameworks at scale