Client Service Associate

The Client Service Associate (CSA) is an integral part of the operations team, who prepares materials, onboards new insurance policies and investment accounts, and maintains client relationships through account and policy servicing. Once fully established with Roach McIntyre & Associates and contracted as a Northwestern Mutual Associate Financial Advisor, the Client Service Associate will have opportunities for advancement.WHAT WE LOOK FOR IN A CANDIDATE• Cultural Fit: personality & professionalism aligning with our values | mature, positive, & friendly• Adept Soft Skills: integrity, adaptability, critical thinking, empathy, & dependability• Excellent Social Skills: oral, written, & interpersonal communication• Organizational Strength: time management, attention to detail, & high degree of accuracy• Collaborative Mindset: demonstrated ability to sustain effective relationships• Perseverance & Motivation: willingness to embrace change, accept new challenges, & grow• Punctual & Dependable: commitment to working full-time on-site• Proficient Computer Skills & Robust Business Acumen• A good sense of humor!CORE DUTIES: The following list is not all-inclusive. Responsibilities will vary with development & cross-training.Onboarding & Support• facilitate & oversee day-to-day insurance & investment operations• gather information for system input, applications, & meetings• prepare & modify reports, proposals, & review materials• maintain tasks & opportunities for new policies/accounts & strategy implementation• process client correspondence & Northwestern Mutual Home Office inquiries• monitoring of activity to ensure quality control & compliance requirements are metPolicy & Account Processing• liaise between clients & underwriters/brokers to efficiently facilitate application process• facilitate all tasks associated with establishing new policies/accounts, including all asset movement (transfer & rollover guidance)• execution of initial trading• administration & review of deposits, withdrawals, trade status, & program eligibilityClient Service• accept & execute a wide range of maintenance & service for life, disability, & long-term care insurance, as well as brokerage & advisory investments• discuss products, performance, tax consequences, asset allocation, & fees with established clientsEXPERIENCE REQUIREMENTS• 4-year college degree, preferably in business or finance• familiarity with life insurance regulations, terminology, & illustrations• Ohio Insurance License (or obtain within 60 days of hire)• FINRA Securities Registration: SIE, Series 6, and Series 63 (or obtain within 15 months of hire)PREFERRED EXPERIENCE• experience in financial services and/or wealth management industry• experience with financial planning software• experience in trading & personal securities transactions• FINRA Securities Registration: Series 7 (or obtain within 24 months of hire; required)• a bakery on your way to the office (the team enjoys morning treats)ABOUT US: At Roach McIntyre & Associates, we provide high-end services to our clients, most of whom are business owners, executives, attorneys, and physicians, in four main categories: personal and/or business financial planning, wealth management, retirement income distribution, and risk management. Roach McIntyre & Associates has a strong commitment to client relations and comprehensive financial planning is the cornerstone of our growing practice. With over 100 years of experience, we work efficiently and consistently to ensure our clients have a road map to turn vision into reality. As we continue to grow, it is not only essential to maintain the commitment we make to our clients, but we must also create the capacity for new business growth and expansion. And that’s where you come in!CORE VALUES: Family | Integrity | Mutual Respect | Growth Mindset | Servant's HeartOur commitment doesn’t just extend to our clients; we also apply our core values within our team and throughout our community. The following benefits outline what we offer to support our team and encourage work-life balance.More specifically:• competitive base pay (commensurate with experience | $45,000-$55,000• salary-based incentive programs• paid time off: discretionary, birthday, holidays, & winter break• year-round early close Fridays with reduced summer Friday hours• employer-subsidized health and dental insurance• employer-paid vision, disability, and life insurance• employer-sponsored retirement plan with match• professional designation support (highly encouraged!)• education assistance for related & approved coursesWorkplace Perks Include:• brand new, modern office suite in Upper Arlington with views of “The Shoe”• free garage parking• receptionist-manned lobby• on-site specialists & support• regular development & educational opportunities• regular CE opportunities• quarterly off-site strategy meetings & team building activities• employee discounts at Apple, Lenovo, AT&T, Sprint, & Verizon• discounted mutual fund purchases for NM held assets• company and team sponsored events• volunteer opportunities (Alex’s Lemonade Stand, LifeCare Alliance, & Mid-Ohio Food Collective)• kitchen stocked with Starbucks coffee• relaxed, no tie/suit required dress code• frequent acknowledgement of your awesomeness• the “good” pens