Mobile Service Coach

Mobile Service Business Consultant & Performance Coach Overview This role supports the implementation and growth of mobile service operations within dealership networks. The position combines consulting, sales coaching, and hands-on technical training to help service teams adopt scalable, profitable business models while improving customer experience and operational performance. This is a highly visible, field-based role requiring both strategic thinking and hands-on execution-working directly with leadership while also training technicians in real-world environments. Key Responsibilities Business Growth & Sales (50%)Partner with dealership leadership to drive adoption of mobile service programs Present value propositions, address objections, and build sustainable service operations Support go-to-market strategies and revenue growth initiatives Change Management & Operations (25%)Implement new processes and workflows across service operations Analyze KPIs and performance metrics to identify improvement opportunities Provide root cause analysis and actionable recommendations to improve efficiency and profitability Technical Training & Field Support (25%)Deliver hands-on training within mobile service units and dealership environments Train technicians on service procedures, tools, and equipment usage Support launch activities and ongoing operational execution Additional Responsibilities Serve as a subject matter expert for mobile service operations, workflow, and implementation Deliver both technical and non-technical training (in-person and virtual) Train staff on customer engagement, sales techniques, and service excellence Monitor dealership performance metrics and provide ongoing coaching Support parts inventory strategy and stocking plans for mobile operations Ensure consistent execution of service processes and customer satisfaction initiatives Qualifications RequiredHigh School Diploma (Bachelor's degree preferred) 3+ years of customer-facing experience within the automotive industry Strong communication skills with the ability to influence at all levels Ability to travel up to 80% (drive and fly) Comfortable working in both strategic and hands-on environments Physical RequirementsAbility to stand, walk, bend, kneel, and work around/under vehicles Capable of lifting and moving tools and equipment (10-50 lbs) Willingness to work outdoors in varying weather conditions PreferredBachelor's Degree 5+ years of automotive experience (dealership or aftermarket preferred) Experience training technicians or leading service teams Strong presentation and public speaking skills Knowledge of automotive systems and service processes Familiarity with service sales techniques and customer experience best practices Work Environment Field-based role supporting multiple dealership locations Frequent travel required across assigned territory Mix of indoor shop environments and outdoor working conditions Equal Opportunity Employer EOE (including Disability/Veterans) HRUProfessional