{"schemaVersion":"jobsearcher.job.v1","id":"1d8a77e3c941cd8f8aed63ef","url":"https://jobsearcher.com/jobs/1d8a77e3c941cd8f8aed63ef","canonicalUrl":"https://jobsearcher.com/jobs/1d8a77e3c941cd8f8aed63ef","title":"Analyst","description":"Job Role: Network Patch Management Analyst\n\nLocation: Cary NC or Jacksonville FL (Onsite)\n\nROLE SUMMARY\nThe L1 Network Patch Management Analyst supports the scheduling, co-ordination, and tracking of firmware and software updates across network devices (routers, switches, firewalls, and wireless infrastructure). The role focuses on executing pre-approved change tasks, performing health verification, and maintaining accurate patch records, under the direction of L2 engineers.\n\nKEY RESPONSIBILITIES\n\nCo-ordinate and track network device firmware/software patching activities (Cisco IOS/IOS-XE, Juniper JunOS, Aruba, Palo Alto) as per approved change records.\n\nPerform pre-patch tasks: verify device backups, confirm maintenance window communications, and validate access.\n\nExecute standard patching steps (image upload, verify MD5/SHA hash, schedule reload) under L2 supervision.\n\nMonitor device health post-patching: verify interface states, routing table, and connectivity.\n\nLog patch activity and outcomes in ITSM tickets (ServiceNow / Remedy).\n\nMaintain network device firmware inventory and flag devices with outdated or end-of-support software.\n\nCommunicate maintenance windows to impacted stakeholders and NOC teams.\n\nEscalate unexpected device failures, routing disruptions, or patching errors to L2 immediately.\n\nAssist in generating weekly patch compliance reports for the network estate.\n\nTECHNICAL SKILLS & KNOWLEDGE\n\nBasic understanding of networking fundamentals: OSI model, IP addressing, VLANs, routing basics.\n\nFamiliarity with Cisco IOS CLI commands (show version, copy commands, reload).\n\nAwareness of device backup processes (TFTP/SCP configuration backups).\n\nBasic knowledge of network management systems (SolarWinds, Cisco Works, or similar).\n\nAbility to follow detailed step-by-step patching runbooks.\n\nUnderstanding of ITSM change management and maintenance window concepts.\n\nSOFT SKILLS & COMPETENCIES\n\nAccurate and methodical – capable of following change procedures without deviation.\n\nClear communication for co-ordinating maintenance windows with NOC and application teams.\n\nComfortable working in shift / on-call environments including nights and weekends.\n\nEscalates promptly and accurately when issues arise.\n\nPREFERRED CERTIFICATIONS\n\nCompTIA Network+\n\nITIL 4 Foundation\n\nDisclaimer\nHCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.\n\nCompensation and Benefits\nA candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.\n\n#J-18808-Ljbffr","company":"HCLTech","rawCompany":"hcltech","city":"Raleigh","state":"NC","isRemote":false,"isActive":false,"createdAt":"2026-08-28T03:20:12.339Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1241.00","title":"Computer Network Architects","slug":"computer-network-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Analyst","description":"Job Role: Network Patch Management Analyst\n\nLocation: Cary NC or Jacksonville FL (Onsite)\n\nROLE SUMMARY\nThe L1 Network Patch Management Analyst supports the scheduling, co-ordination, and tracking of firmware and software updates across network devices (routers, switches, firewalls, and wireless infrastructure). The role focuses on executing pre-approved change tasks, performing health verification, and maintaining accurate patch records, under the direction of L2 engineers.\n\nKEY RESPONSIBILITIES\n\nCo-ordinate and track network device firmware/software patching activities (Cisco IOS/IOS-XE, Juniper JunOS, Aruba, Palo Alto) as per approved change records.\n\nPerform pre-patch tasks: verify device backups, confirm maintenance window communications, and validate access.\n\nExecute standard patching steps (image upload, verify MD5/SHA hash, schedule reload) under L2 supervision.\n\nMonitor device health post-patching: verify interface states, routing table, and connectivity.\n\nLog patch activity and outcomes in ITSM tickets (ServiceNow / Remedy).\n\nMaintain network device firmware inventory and flag devices with outdated or end-of-support software.\n\nCommunicate maintenance windows to impacted stakeholders and NOC teams.\n\nEscalate unexpected device failures, routing disruptions, or patching errors to L2 immediately.\n\nAssist in generating weekly patch compliance reports for the network estate.\n\nTECHNICAL SKILLS & KNOWLEDGE\n\nBasic understanding of networking fundamentals: OSI model, IP addressing, VLANs, routing basics.\n\nFamiliarity with Cisco IOS CLI commands (show version, copy commands, reload).\n\nAwareness of device backup processes (TFTP/SCP configuration backups).\n\nBasic knowledge of network management systems (SolarWinds, Cisco Works, or similar).\n\nAbility to follow detailed step-by-step patching runbooks.\n\nUnderstanding of ITSM change management and maintenance window concepts.\n\nSOFT SKILLS & COMPETENCIES\n\nAccurate and methodical – capable of following change procedures without deviation.\n\nClear communication for co-ordinating maintenance windows with NOC and application teams.\n\nComfortable working in shift / on-call environments including nights and weekends.\n\nEscalates promptly and accurately when issues arise.\n\nPREFERRED CERTIFICATIONS\n\nCompTIA Network+\n\nITIL 4 Foundation\n\nDisclaimer\nHCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.\n\nCompensation and Benefits\nA candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.\n\n#J-18808-Ljbffr","datePosted":"2026-08-28T03:20:12.339Z","dateModified":"2026-08-28T03:20:12.339Z","hiringOrganization":{"@type":"Organization","name":"HCLTech","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Raleigh","addressRegion":"NC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"1d8a77e3c941cd8f8aed63ef"},"url":"https://jobsearcher.com/jobs/1d8a77e3c941cd8f8aed63ef"}}