{"schemaVersion":"jobsearcher.job.v1","id":"1d6e1af128dd5e961d8c8dcd","url":"https://jobsearcher.com/jobs/1d6e1af128dd5e961d8c8dcd","canonicalUrl":"https://jobsearcher.com/jobs/1d6e1af128dd5e961d8c8dcd","title":"Front Office Coordinator - Norton, OH","description":"Position OverviewAt Athletico, we believe in the power of support – because a little help can lead to extraordinary achievements. Physical therapyisn’tjust about recovery;it’sabout transformation. Our team thrives on providing life-changing care for our patients, and we know that achieving this begins with taking care of our own.\r\nAbout Us:Our mission is simple yet powerful: Extraordinary people improving lives.\r\nPosition Summary:The Patient Experience Coordinator (PEC) ensures accurate patient intake and financial clearance processes, delivering a seamless and exceptional front-office experience while maintaining compliance, safeguarding data integrity, and supporting revenue cycle performance. This role reports directly to the Clinic Manager and collaborates closely with clinical teams, while receiving functional and technical support from the Patient Experience Specialist (PES).\r\nBenefits offered with this full-time position:Medical & Rx, Dental and Vision (eligibility begins day one of employment)\r\nHSA, Healthcare FSA, Dependent Care FSA\r\nProgyny Fertility Benefit\r\nCritical Illness, Accident, & Hospital Indemnity Insurance\r\nCompany Paid Basic Life / AD&D\r\nSupplemental Life Insurance (Employee, Spouse, Child)\r\nCompany Paid Short-Term & Long-Term Disability\r\nLong-Term DisabilityBuy-Up Option\r\nCompany Paid Maternity & Parental Leave\r\nAdoption & Surrogacy Expense Reimbursement\r\nKinderCare Discount\r\nLegal & Credit Monitoring\r\n15 daysPTO (accruing startsimmediatelyupon hire)\r\n6 Major Holidays off plus 2 floating holidays yearly\r\nAdditionalcompensationopportunitieson top of base pay\r\nBereavement Time Off & Resources\r\nCommuter: Pre-Tax Transit & Parking\r\nRetirement 401(k) (for 21+) w/ Per-Pay Company Match\r\nSoFi Financial Wellness Tools & Loan Resources\r\nHUSK Fitness Resources & Gym Discounts\r\nHome, Auto, and Pet Insurance\r\nEmployee Assistance Program (EAP)\r\nEmployee Discount Program\r\nLearn more by checking outour 2026Athletico's Benefits Summary.\r\nEssential Duties and Responsibilities:The below is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization.\r\nDeliver an exceptional front-office experience by greeting patients warmly, resolving issues promptly, and ensuring positive interactions at every touchpoint.\r\nAccurately complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements, to maintain data integrity and compliance.\r\nEducate patients on financial responsibilities, payment options, and digital tools (e.g., patient portal) to improve transparency and engagement.\r\nCollect time-of-service payments and meet established collection targets to support revenue cycle performance.\r\nManage clinic scheduling workflows to optimize provider availability and patient access, ensuring alignment with organizational standards.\r\nMonitor and achieve key performance indicators (KPIs) for registration accuracy, insurance verification turnaround, and patient satisfaction.\r\nCollaborate with Patient Experience Specialists (PES), Billing, and Clinical Operations teams to resolve complex insurance or scheduling issues and elevate as needed.\r\nUtilize EMR systems, dashboards, and reporting tools to track patient outcomes, identify discrepancies, and support continuous improvement initiatives.\r\nCoordinate communication of patient progress notes and plans of care to referral sources in a timely and accurate manner.\r\nSupport clinic engagement by organizing patient milestone celebrations and community-building activities in partnership with the clinical team.\r\nParticipate in ongoing training and cross-training programs to maintain proficiency in front-office operations and contribute to team flexibility.\r\nOrganizes activities (e.g., patient’s goal celebrations, holiday celebrations) in coordination with the clinical team.\r\nProvide Rehab Aide cross training on front office duties.\r\nQualifications:Education:\r\nHigh School Diploma or GED\r\nKnowledge and Technical Skills:\r\nExcellent customer service skills\r\nProficient with the use of MS Office, Outlook and Excel\r\nKnowledge of healthcare insurance benefits and coverage preferred\r\nExperience with requesting and managing customer payments preferred\r\nWork Experience\r\n1-2 years of customer service required\r\n1-2 years of healthcare administration preferred\r\nKnowledge and Technical Skills:Demonstrated ability to deliver exceptional customer service and resolve issues promptly in a high-volume, patient-facing environment\r\nProficiency inelectronic medical record (EMR/EHR) systemsand scheduling platforms; ability to navigate dashboards and reporting tools for data accuracy\r\nStrong understanding ofinsurance verification processes , prior authorization requirements, and financial clearance workflows\r\nWorking knowledge ofHIPAA complianceand patient privacy standards\r\nSkilled inMicrosoft Office Suite(Outlook, Excel, Word) and collaboration tools (Teams); ability to learn new technologies quickly\r\nExcellent written and verbal communication skills, including the ability to explain financial responsibilities and digital tools to patients clearly\r\nStrong organizational and time management skills with attention to detail and accuracy in data entry\r\nAbility to meet or exceedperformance metrics(e.g., registration accuracy, collection targets) and adapt to continuous process improvements\r\nLanguage Skills:Ability to read, write and speak English proficiently\r\nPhysical Demands:Ability to fulfill office activities including but not limited to remain stationary for extended periods of time (i.e. while working at a desk), stoop/kneel/crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding.\r\nAbility to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus\r\nWork Environment:Consistent with a standard office environment, noise level is low with little to no extra ordinary environmental factors.\r\nAthletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.\r\nSalaried ranges listed are for full time (40 hour) employees. Additional pay such as incentive, GAP, overtime, and stipends are subject to the rules of each program and may not be available in all locations. Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time.\r\nMinimum Salary/WageUSD$ 15.00 Hr.\r\nMaximum Salary/WageUSD$ 23.50 Hr.#J-18808-Ljbffr","company":"Socketdev","rawCompany":"socketdev","city":"Norton","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-08-14T02:07:54.331Z","occupations":[{"code":"43-6013.00","title":"Medical Secretaries and Administrative Assistants","slug":"medical-secretaries-and-administrative-assistants"},{"code":"29-2099.08","title":"Patient Representatives","slug":"patient-representatives"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"}],"industries":[{"code":"621111","title":"Offices of Physicians (except Mental Health Specialists)","slug":"offices-of-physicians-except-mental-health-specialists"},{"code":"621498","title":"All Other Outpatient Care Centers","slug":"all-other-outpatient-care-centers"},{"code":"621399","title":"Offices of All Other Miscellaneous Health Practitioners","slug":"offices-of-all-other-miscellaneous-health-practitioners"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Front Office Coordinator - Norton, OH","description":"Position OverviewAt Athletico, we believe in the power of support – because a little help can lead to extraordinary achievements. Physical therapyisn’tjust about recovery;it’sabout transformation. Our team thrives on providing life-changing care for our patients, and we know that achieving this begins with taking care of our own.\r\nAbout Us:Our mission is simple yet powerful: Extraordinary people improving lives.\r\nPosition Summary:The Patient Experience Coordinator (PEC) ensures accurate patient intake and financial clearance processes, delivering a seamless and exceptional front-office experience while maintaining compliance, safeguarding data integrity, and supporting revenue cycle performance. This role reports directly to the Clinic Manager and collaborates closely with clinical teams, while receiving functional and technical support from the Patient Experience Specialist (PES).\r\nBenefits offered with this full-time position:Medical & Rx, Dental and Vision (eligibility begins day one of employment)\r\nHSA, Healthcare FSA, Dependent Care FSA\r\nProgyny Fertility Benefit\r\nCritical Illness, Accident, & Hospital Indemnity Insurance\r\nCompany Paid Basic Life / AD&D\r\nSupplemental Life Insurance (Employee, Spouse, Child)\r\nCompany Paid Short-Term & Long-Term Disability\r\nLong-Term DisabilityBuy-Up Option\r\nCompany Paid Maternity & Parental Leave\r\nAdoption & Surrogacy Expense Reimbursement\r\nKinderCare Discount\r\nLegal & Credit Monitoring\r\n15 daysPTO (accruing startsimmediatelyupon hire)\r\n6 Major Holidays off plus 2 floating holidays yearly\r\nAdditionalcompensationopportunitieson top of base pay\r\nBereavement Time Off & Resources\r\nCommuter: Pre-Tax Transit & Parking\r\nRetirement 401(k) (for 21+) w/ Per-Pay Company Match\r\nSoFi Financial Wellness Tools & Loan Resources\r\nHUSK Fitness Resources & Gym Discounts\r\nHome, Auto, and Pet Insurance\r\nEmployee Assistance Program (EAP)\r\nEmployee Discount Program\r\nLearn more by checking outour 2026Athletico's Benefits Summary.\r\nEssential Duties and Responsibilities:The below is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization.\r\nDeliver an exceptional front-office experience by greeting patients warmly, resolving issues promptly, and ensuring positive interactions at every touchpoint.\r\nAccurately complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements, to maintain data integrity and compliance.\r\nEducate patients on financial responsibilities, payment options, and digital tools (e.g., patient portal) to improve transparency and engagement.\r\nCollect time-of-service payments and meet established collection targets to support revenue cycle performance.\r\nManage clinic scheduling workflows to optimize provider availability and patient access, ensuring alignment with organizational standards.\r\nMonitor and achieve key performance indicators (KPIs) for registration accuracy, insurance verification turnaround, and patient satisfaction.\r\nCollaborate with Patient Experience Specialists (PES), Billing, and Clinical Operations teams to resolve complex insurance or scheduling issues and elevate as needed.\r\nUtilize EMR systems, dashboards, and reporting tools to track patient outcomes, identify discrepancies, and support continuous improvement initiatives.\r\nCoordinate communication of patient progress notes and plans of care to referral sources in a timely and accurate manner.\r\nSupport clinic engagement by organizing patient milestone celebrations and community-building activities in partnership with the clinical team.\r\nParticipate in ongoing training and cross-training programs to maintain proficiency in front-office operations and contribute to team flexibility.\r\nOrganizes activities (e.g., patient’s goal celebrations, holiday celebrations) in coordination with the clinical team.\r\nProvide Rehab Aide cross training on front office duties.\r\nQualifications:Education:\r\nHigh School Diploma or GED\r\nKnowledge and Technical Skills:\r\nExcellent customer service skills\r\nProficient with the use of MS Office, Outlook and Excel\r\nKnowledge of healthcare insurance benefits and coverage preferred\r\nExperience with requesting and managing customer payments preferred\r\nWork Experience\r\n1-2 years of customer service required\r\n1-2 years of healthcare administration preferred\r\nKnowledge and Technical Skills:Demonstrated ability to deliver exceptional customer service and resolve issues promptly in a high-volume, patient-facing environment\r\nProficiency inelectronic medical record (EMR/EHR) systemsand scheduling platforms; ability to navigate dashboards and reporting tools for data accuracy\r\nStrong understanding ofinsurance verification processes , prior authorization requirements, and financial clearance workflows\r\nWorking knowledge ofHIPAA complianceand patient privacy standards\r\nSkilled inMicrosoft Office Suite(Outlook, Excel, Word) and collaboration tools (Teams); ability to learn new technologies quickly\r\nExcellent written and verbal communication skills, including the ability to explain financial responsibilities and digital tools to patients clearly\r\nStrong organizational and time management skills with attention to detail and accuracy in data entry\r\nAbility to meet or exceedperformance metrics(e.g., registration accuracy, collection targets) and adapt to continuous process improvements\r\nLanguage Skills:Ability to read, write and speak English proficiently\r\nPhysical Demands:Ability to fulfill office activities including but not limited to remain stationary for extended periods of time (i.e. while working at a desk), stoop/kneel/crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding.\r\nAbility to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus\r\nWork Environment:Consistent with a standard office environment, noise level is low with little to no extra ordinary environmental factors.\r\nAthletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.\r\nSalaried ranges listed are for full time (40 hour) employees. Additional pay such as incentive, GAP, overtime, and stipends are subject to the rules of each program and may not be available in all locations. Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time.\r\nMinimum Salary/WageUSD$ 15.00 Hr.\r\nMaximum Salary/WageUSD$ 23.50 Hr.#J-18808-Ljbffr","datePosted":"2026-08-14T02:07:54.331Z","dateModified":"2026-08-14T02:07:54.331Z","hiringOrganization":{"@type":"Organization","name":"Socketdev","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Norton","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"1d6e1af128dd5e961d8c8dcd"},"url":"https://jobsearcher.com/jobs/1d6e1af128dd5e961d8c8dcd"}}