{"schemaVersion":"jobsearcher.job.v1","id":"1d33a3671f5af87ea0cd12e5","url":"https://jobsearcher.com/jobs/1d33a3671f5af87ea0cd12e5","canonicalUrl":"https://jobsearcher.com/jobs/1d33a3671f5af87ea0cd12e5","title":"Customer Reference Program Manager","description":"Customer Reference Program Manager (Fintech): Building and optimizing customer advocacy at scale, transforming satisfied customers into vocal champions whose stories accelerate sales, validate product value, and shape market perception with an accent on leveraging AI-powered platforms and strategic storytelling to drive measurable revenue impact. Focus on creating a multiplier effect, turning proof points into pipeline, customer voices into competitive advantage, and individual success stories into enterprise-wide growth engines.\n\nLocation: This position is based in our Warsaw location.\n\nCompany\nKyriba is a global fintech leader empowering CFOs and finance teams with cloud-based treasury, payments, and risk management solutions.\n\nWhat you will do\n\nDesign and execute a comprehensive customer reference strategy aligned with revenue, sales, and marketing goals.\n\nBuild segmented reference pools and a robust, searchable library of customer success stories and materials.\n\nLeverage AI technologies to identify potential advocates, automate reference matching, and streamline content creation.\n\nPartner cross-functionally with Customer Success, Product, and Marketing to capture customer feedback and insights.\n\nFoster a thriving customer advocacy community through peer-to-peer learning and exclusive networking opportunities.\n\nAnalyze program data to identify gaps in reference coverage, optimize performance, and experiment with new evidence collection.\n\nRequirements\n\n4–6+ years of experience in customer marketing, reference programs, or customer advocacy in B2B SaaS .\n\nProven track record of managing customer reference programs that measurably accelerate sales cycles and influence pipeline.\n\nStrong stakeholder management skills and the ability to partner effectively across Sales, Marketing, Product, and Customer Success.\n\nData-driven mindset with strong project management capabilities to manage multiple initiatives simultaneously.\n\nOutstanding communication skills (written, verbal, presentation) with a talent for storytelling and creating compelling customer narratives.\n\nFamiliarity with sales enablement tools and CRM systems (Salesforce, HubSpot) is preferred.\n\nExperience in fintech, treasury management, financial services software, or enterprise SaaS is preferred.\n\nNice to have\n\nExperience using customer advocacy platforms (e.g., UserEvidence, Influitive, CustomerGlu, Gainsight).\n\nBackground in SaaS companies with complex, enterprise sales cycles.\n\nExperience creating compelling customer content (case studies, testimonials, video stories, ROI calculators).\n\nUnderstanding of customer journey mapping, touchpoint optimization, and voice-of-customer methodologies.\n\nTrack record of building programs from early stages to maturity and scale.\n\nCulture & Benefits\n\nComprehensive compensation package, including health, welfare, and wellbeing benefits.\n\nOpportunity to shape and scale a strategic advocacy program that directly impacts revenue and market perception.\n\nWork with innovative AI-powered platforms and tools at the forefront of customer marketing.\n\nBuild deep, trusted relationships with customers and amplify their success stories.\n\nCollaborate cross-functionally with Sales, Marketing, Product, and Customer Success leadership.\n\nCommitted to being an equal opportunity employer and values integrity, teamwork, and excellence.\n\n#J-18808-Ljbffr","company":"Talanto","rawCompany":"talanto","city":"Poland","state":"NY","isRemote":false,"isActive":true,"createdAt":"2026-07-22T03:15:13.946Z","occupations":[{"code":"11-2021.00","title":"Marketing Managers","slug":"marketing-managers"},{"code":"13-1161.00","title":"Market Research Analysts and Marketing Specialists","slug":"market-research-analysts-and-marketing-specialists"},{"code":"11-2022.00","title":"Sales Managers","slug":"sales-managers"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Reference Program Manager","description":"Customer Reference Program Manager (Fintech): Building and optimizing customer advocacy at scale, transforming satisfied customers into vocal champions whose stories accelerate sales, validate product value, and shape market perception with an accent on leveraging AI-powered platforms and strategic storytelling to drive measurable revenue impact. Focus on creating a multiplier effect, turning proof points into pipeline, customer voices into competitive advantage, and individual success stories into enterprise-wide growth engines.\n\nLocation: This position is based in our Warsaw location.\n\nCompany\nKyriba is a global fintech leader empowering CFOs and finance teams with cloud-based treasury, payments, and risk management solutions.\n\nWhat you will do\n\nDesign and execute a comprehensive customer reference strategy aligned with revenue, sales, and marketing goals.\n\nBuild segmented reference pools and a robust, searchable library of customer success stories and materials.\n\nLeverage AI technologies to identify potential advocates, automate reference matching, and streamline content creation.\n\nPartner cross-functionally with Customer Success, Product, and Marketing to capture customer feedback and insights.\n\nFoster a thriving customer advocacy community through peer-to-peer learning and exclusive networking opportunities.\n\nAnalyze program data to identify gaps in reference coverage, optimize performance, and experiment with new evidence collection.\n\nRequirements\n\n4–6+ years of experience in customer marketing, reference programs, or customer advocacy in B2B SaaS .\n\nProven track record of managing customer reference programs that measurably accelerate sales cycles and influence pipeline.\n\nStrong stakeholder management skills and the ability to partner effectively across Sales, Marketing, Product, and Customer Success.\n\nData-driven mindset with strong project management capabilities to manage multiple initiatives simultaneously.\n\nOutstanding communication skills (written, verbal, presentation) with a talent for storytelling and creating compelling customer narratives.\n\nFamiliarity with sales enablement tools and CRM systems (Salesforce, HubSpot) is preferred.\n\nExperience in fintech, treasury management, financial services software, or enterprise SaaS is preferred.\n\nNice to have\n\nExperience using customer advocacy platforms (e.g., UserEvidence, Influitive, CustomerGlu, Gainsight).\n\nBackground in SaaS companies with complex, enterprise sales cycles.\n\nExperience creating compelling customer content (case studies, testimonials, video stories, ROI calculators).\n\nUnderstanding of customer journey mapping, touchpoint optimization, and voice-of-customer methodologies.\n\nTrack record of building programs from early stages to maturity and scale.\n\nCulture & Benefits\n\nComprehensive compensation package, including health, welfare, and wellbeing benefits.\n\nOpportunity to shape and scale a strategic advocacy program that directly impacts revenue and market perception.\n\nWork with innovative AI-powered platforms and tools at the forefront of customer marketing.\n\nBuild deep, trusted relationships with customers and amplify their success stories.\n\nCollaborate cross-functionally with Sales, Marketing, Product, and Customer Success leadership.\n\nCommitted to being an equal opportunity employer and values integrity, teamwork, and excellence.\n\n#J-18808-Ljbffr","datePosted":"2026-07-22T03:15:13.946Z","dateModified":"2026-07-22T03:15:13.946Z","hiringOrganization":{"@type":"Organization","name":"Talanto","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Poland","addressRegion":"NY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"1d33a3671f5af87ea0cd12e5"},"url":"https://jobsearcher.com/jobs/1d33a3671f5af87ea0cd12e5"}}