{"schemaVersion":"jobsearcher.job.v1","id":"1d324b84f5dad1e38019b3b3","url":"https://jobsearcher.com/jobs/1d324b84f5dad1e38019b3b3","canonicalUrl":"https://jobsearcher.com/jobs/1d324b84f5dad1e38019b3b3","title":"IT Support Engineer - End User Support","description":"OverviewElement has an opportunity for a Level 2 IT Support Technician to become part of our growing Americas IT Operations Team. This role will primarily focus on providing 2nd Line support and IT Project resource to our Americas colleagues and business.We are looking for an experienced and confident individual who will be responsible for supporting, maintaining, and upgrading existing systems. Someone who is technically strong in Windows, Office, Office 365, Networking and Windows Server technologies and can assist with BAU Support, new implementations, migrations, and project work.This role is an onsite position located in our Fairfield Ohio lab that will also travel to support labs within a 20-mile radius as needed.Please note: Sponsorship is not available for this opportunity.Responsibilities2nd line IT support - Windows OS, Microsoft Office, Teams, Ring Central. DCRMAdministration of Microsoft AD, ADAXESMobile Phone configuration and support using MDM (Intune)Participation in incident, problem and change management adhering to ITIL best practices using ServiceNowGeneral PC / Server administration and maintenance including fault diagnostics and performance improvementsNew implementations, migrations, and upgradesReliable transportation for local support of other office locations within a radius of 20 milesNational Travel required up to approximately 10-15%Skills / QualificationsComputer related Degree, Microsoft Certification or equivalent work experienceSignificant server / desktop support experienceExcellent customer service skills and ability to work on own initiativeUnderstands the importance of documentation and on time deliverySound backup and system security practicesExperience leading rollouts, migrations and system upgradesVery teamwork orientedUS citizenship is required for working in and around ITAR controlled areas and dataExperience within the following is required:Windows Server 2012 and 2016, including DNS, DHCP & WINSMicrosoft Active DirectoryMicrosoft Windows 11, 10, 7 and XPMS Teams, Ring CentralMicrosoft Office 365 Migrations and Administration (Teams, OneDrive, SharePoint)Microsoft Productivity Suite (Outlook, Word, Excel, PowerPoint)Additional desirable skills:VMwareService Now (SNOW)Supporting and configuring mobile devices (Apple, Android and PDA)Cloud based technologies (Azure / AWS)MimecastDynamics CRMLIMS ExperienceEqual Employment Opportunity StatementAt Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming the world's most trusted testing partner.All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)IF YOU NEED AN ACCOMMODATION FILLING OUT AN APPLICATION, OR APPLYING TO A JOB, PLEASE EMAIL Recruitment@element.comLI-SL1J-18808-Ljbffr","company":"Element Materials Technology","rawCompany":"element materials technology","city":"Lancaster","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-04-24T04:56:22.720Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support Engineer - End User Support","description":"OverviewElement has an opportunity for a Level 2 IT Support Technician to become part of our growing Americas IT Operations Team. This role will primarily focus on providing 2nd Line support and IT Project resource to our Americas colleagues and business.We are looking for an experienced and confident individual who will be responsible for supporting, maintaining, and upgrading existing systems. Someone who is technically strong in Windows, Office, Office 365, Networking and Windows Server technologies and can assist with BAU Support, new implementations, migrations, and project work.This role is an onsite position located in our Fairfield Ohio lab that will also travel to support labs within a 20-mile radius as needed.Please note: Sponsorship is not available for this opportunity.Responsibilities2nd line IT support - Windows OS, Microsoft Office, Teams, Ring Central. DCRMAdministration of Microsoft AD, ADAXESMobile Phone configuration and support using MDM (Intune)Participation in incident, problem and change management adhering to ITIL best practices using ServiceNowGeneral PC / Server administration and maintenance including fault diagnostics and performance improvementsNew implementations, migrations, and upgradesReliable transportation for local support of other office locations within a radius of 20 milesNational Travel required up to approximately 10-15%Skills / QualificationsComputer related Degree, Microsoft Certification or equivalent work experienceSignificant server / desktop support experienceExcellent customer service skills and ability to work on own initiativeUnderstands the importance of documentation and on time deliverySound backup and system security practicesExperience leading rollouts, migrations and system upgradesVery teamwork orientedUS citizenship is required for working in and around ITAR controlled areas and dataExperience within the following is required:Windows Server 2012 and 2016, including DNS, DHCP & WINSMicrosoft Active DirectoryMicrosoft Windows 11, 10, 7 and XPMS Teams, Ring CentralMicrosoft Office 365 Migrations and Administration (Teams, OneDrive, SharePoint)Microsoft Productivity Suite (Outlook, Word, Excel, PowerPoint)Additional desirable skills:VMwareService Now (SNOW)Supporting and configuring mobile devices (Apple, Android and PDA)Cloud based technologies (Azure / AWS)MimecastDynamics CRMLIMS ExperienceEqual Employment Opportunity StatementAt Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming the world's most trusted testing partner.All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)IF YOU NEED AN ACCOMMODATION FILLING OUT AN APPLICATION, OR APPLYING TO A JOB, PLEASE EMAIL Recruitment@element.comLI-SL1J-18808-Ljbffr","datePosted":"2026-04-24T04:56:22.720Z","dateModified":"2026-04-24T04:56:22.720Z","hiringOrganization":{"@type":"Organization","name":"Element Materials Technology","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Lancaster","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"1d324b84f5dad1e38019b3b3"},"url":"https://jobsearcher.com/jobs/1d324b84f5dad1e38019b3b3"}}