{"schemaVersion":"jobsearcher.job.v1","id":"1d284c77d51be73399fc7a47","url":"https://jobsearcher.com/jobs/1d284c77d51be73399fc7a47","canonicalUrl":"https://jobsearcher.com/jobs/1d284c77d51be73399fc7a47","title":"Help Desk Technician - Remote","description":"Are you great with people?\nDo you enjoy talking with end users and helping them solve technical problems? Are you looking to take your IT career to the next level in a customer-focused, team-centered environment?\nPantheon Computers may have a career opportunity for you.\nWe are looking for a customer service-oriented Help Desk Technician to provide efficient, accurate technical support across multiple client environments. In this role, you will serve as a front-line resource for end users, resolving a mix of Level 1 and Level 2 issues while maintaining strong communication, accurate documentation, and a high-quality customer experience.\nThe goal is simple: solve problems well, keep customers informed, and help maintain the level of service and value Pantheon Computers is known for.\nPosition Summary\nThe Help Desk Technician is responsible for resolving end-user technical issues across multiple client environments, with a focus on efficient ticket resolution, strong customer service, and adherence to service standards. This role operates within the Help Desk and handles a mix of Level 1 and Level 2 issues, collaborating with escalation technicians when necessary.\nThis position is ideal for someone who enjoys helping people, can move quickly from task to task, and wants to continue growing their technical skills in a supportive team environment.\nCore Responsibilities\nHelp Desk Ticket Resolution\nResolve service desk tickets related to Windows 10/11, Microsoft 365 applications, email configuration, printers, VPN, connectivity, workstation issues, and basic access problems. Maintain high-quality resolution rates and meet SLA targets.\nEnd-User Support\nProvide professional remote support across multiple client environments. Walk customers through the problem-solving process, follow up as needed, provide feedback, and see issues through to resolution.\nIdentity & Access Management\nPerform Entra ID / Azure AD tasks including user creation, deactivation, license assignment, password resets, and MFA support. Escalate complex identity or access issues when appropriate.\nBasic Technical Troubleshooting\nDiagnose basic networking issues including TCP/IP, DNS, DHCP, VPN, and connectivity concerns. Troubleshoot hardware, software, and workstation problems while identifying when escalation is required.\nTicket Ownership & Escalation Collaboration\nTrack, route, and redirect issues to the correct resources when needed. Properly escalate unresolved issues while providing full troubleshooting context. Work tickets in tandem with escalation technicians rather than simply handing off ownership, remaining engaged through resolution to support knowledge development and reduce long-term dependency on escalation resources.\nDocumentation & Systems Usage\nEnsure proper recording, documentation, and closure of all tickets. Update customer data, document work in the ticketing system, utilize IT Glue, produce activity updates as needed, and contribute to knowledge base improvements.\nContinuous Improvement\nRecommend procedure modifications or improvements. Preserve and grow your knowledge of help desk procedures, products, services, tools, and client environments.\nQualifications\nRequired\n2–4 years of IT help desk experience\nExperience supporting Windows 10/11\nExperience with Microsoft 365 applications and administration\nBasic networking knowledge, including TCP/IP, DNS, DHCP, and VPN\nFamiliarity with ticketing systems\nStrong client-facing and communication skills\nCustomer service orientation\nAbility to work efficiently and move from task to task quickly\nPreferred\nOne relevant certification, such as CompTIA A+, Network+, Security+, or Microsoft Fundamentals\nExperience with RMM tools\nExperience with endpoint security tools\nMSP experience\nRole Boundaries\nThis role focuses on Help Desk ticket resolution and collaborative escalation. It does not own escalation queues, perform advanced engineering, or lead infrastructure projects.\nCompany Culture\nPantheon Computers is a team-centered environment built around service, accountability, fairness, innovation, and continuous improvement. We value people who communicate well, take ownership, support their teammates, and care about delivering excellent customer experiences.\nJob Type: Full-time\nPay: $40,000.00 - $50,000.00 per year\nBenefits:\nDental insurance\nHealth insurance\nLife insurance\nPaid time off\nProfessional development assistance\nRetirement plan\nVision insurance\nApplication Question(s):\nDo you have experience supporting Windows 10/11?\nDo you have experience with Microsoft 365 applications and administration?\nExperience:\nIT help desk: 2 years (Required)\nLocation:\nUnited States (Required)\nWork Location: Remote","company":"Pantheoncomputersystems","rawCompany":"pantheoncomputersystems","isRemote":true,"isActive":false,"createdAt":"2026-08-08T14:21:56.436Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Help Desk Technician - Remote","description":"Are you great with people?\nDo you enjoy talking with end users and helping them solve technical problems? Are you looking to take your IT career to the next level in a customer-focused, team-centered environment?\nPantheon Computers may have a career opportunity for you.\nWe are looking for a customer service-oriented Help Desk Technician to provide efficient, accurate technical support across multiple client environments. In this role, you will serve as a front-line resource for end users, resolving a mix of Level 1 and Level 2 issues while maintaining strong communication, accurate documentation, and a high-quality customer experience.\nThe goal is simple: solve problems well, keep customers informed, and help maintain the level of service and value Pantheon Computers is known for.\nPosition Summary\nThe Help Desk Technician is responsible for resolving end-user technical issues across multiple client environments, with a focus on efficient ticket resolution, strong customer service, and adherence to service standards. This role operates within the Help Desk and handles a mix of Level 1 and Level 2 issues, collaborating with escalation technicians when necessary.\nThis position is ideal for someone who enjoys helping people, can move quickly from task to task, and wants to continue growing their technical skills in a supportive team environment.\nCore Responsibilities\nHelp Desk Ticket Resolution\nResolve service desk tickets related to Windows 10/11, Microsoft 365 applications, email configuration, printers, VPN, connectivity, workstation issues, and basic access problems. Maintain high-quality resolution rates and meet SLA targets.\nEnd-User Support\nProvide professional remote support across multiple client environments. Walk customers through the problem-solving process, follow up as needed, provide feedback, and see issues through to resolution.\nIdentity & Access Management\nPerform Entra ID / Azure AD tasks including user creation, deactivation, license assignment, password resets, and MFA support. Escalate complex identity or access issues when appropriate.\nBasic Technical Troubleshooting\nDiagnose basic networking issues including TCP/IP, DNS, DHCP, VPN, and connectivity concerns. Troubleshoot hardware, software, and workstation problems while identifying when escalation is required.\nTicket Ownership & Escalation Collaboration\nTrack, route, and redirect issues to the correct resources when needed. Properly escalate unresolved issues while providing full troubleshooting context. Work tickets in tandem with escalation technicians rather than simply handing off ownership, remaining engaged through resolution to support knowledge development and reduce long-term dependency on escalation resources.\nDocumentation & Systems Usage\nEnsure proper recording, documentation, and closure of all tickets. Update customer data, document work in the ticketing system, utilize IT Glue, produce activity updates as needed, and contribute to knowledge base improvements.\nContinuous Improvement\nRecommend procedure modifications or improvements. Preserve and grow your knowledge of help desk procedures, products, services, tools, and client environments.\nQualifications\nRequired\n2–4 years of IT help desk experience\nExperience supporting Windows 10/11\nExperience with Microsoft 365 applications and administration\nBasic networking knowledge, including TCP/IP, DNS, DHCP, and VPN\nFamiliarity with ticketing systems\nStrong client-facing and communication skills\nCustomer service orientation\nAbility to work efficiently and move from task to task quickly\nPreferred\nOne relevant certification, such as CompTIA A+, Network+, Security+, or Microsoft Fundamentals\nExperience with RMM tools\nExperience with endpoint security tools\nMSP experience\nRole Boundaries\nThis role focuses on Help Desk ticket resolution and collaborative escalation. It does not own escalation queues, perform advanced engineering, or lead infrastructure projects.\nCompany Culture\nPantheon Computers is a team-centered environment built around service, accountability, fairness, innovation, and continuous improvement. We value people who communicate well, take ownership, support their teammates, and care about delivering excellent customer experiences.\nJob Type: Full-time\nPay: $40,000.00 - $50,000.00 per year\nBenefits:\nDental insurance\nHealth insurance\nLife insurance\nPaid time off\nProfessional development assistance\nRetirement plan\nVision insurance\nApplication Question(s):\nDo you have experience supporting Windows 10/11?\nDo you have experience with Microsoft 365 applications and administration?\nExperience:\nIT help desk: 2 years (Required)\nLocation:\nUnited States (Required)\nWork Location: Remote","datePosted":"2026-08-08T14:21:56.436Z","dateModified":"2026-08-08T14:21:56.436Z","hiringOrganization":{"@type":"Organization","name":"Pantheoncomputersystems","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"1d284c77d51be73399fc7a47"},"url":"https://jobsearcher.com/jobs/1d284c77d51be73399fc7a47"}}