Service Advisor

Starling Ford - Titusville is seeking a dedicated EXPERIENCED Service Advisor to join our team in Titusville, FL. The ideal candidate will have a proven track record of delivering exceptional customer satisfaction while demonstrating a strong sense of ownership and accountability. This role requires excellent communication skills, a high level of integrity and professionalism, and the ability to thrive in a fast-paced, competitive environment with a positive and energetic attitude.ResponsibilitiesReview vehicle inspections and estimates, and recommend appropriate maintenance services to ensure optimal vehicle performance for our valued customers.Respond promptly to phone inquiries and schedule customer appointments efficiently.Greet customers warmly and courteously upon arrival.Collect and verify accurate customer and vehicle information.Accurately document all vehicle symptoms as described by the customer.Assess and recommend necessary maintenance based on the vehicle's age, mileage, and service history.Prepare detailed and precise cost estimates for labor and parts.Monitor the progress of each vehicle repair throughout the day, providing timely updates to customers.Ensure the final invoice accurately reflects the work completed as documented on the repair order.Clearly explain completed work and associated charges to customers, addressing any questions or concerns.Conduct follow-up communications after repairs to ensure customer satisfaction.Resolve customer complaints professionally while maintaining the company's values, quality standards, and integrity.Prior experience with FORD vehicles is preferred.Offer an excellent pay plan with unlimited earning potential.RequirementsCandidates should possess exceptional communication skills, a strong commitment to customer service, and the ability to manage multiple priorities efficiently in a dynamic environment. Experience in automotive service advising, particularly with FORD or LINCOLN vehicles, is highly desirable.BenefitsWe provide a fast-paced work environment that supports career growth and development. Our benefits package includes medical, dental, and vision coverage available after two months of employment, paid vacation, and a 401(k) retirement plan.About the CompanyStarling Ford - Titusville is an equal opportunity employer committed to fostering a professional and inclusive workplace that values quality, integrity, and customer satisfaction.J-18808-Ljbffr