{"schemaVersion":"jobsearcher.job.v1","id":"1d1ebc5b3b98fe052212bdd0","url":"https://jobsearcher.com/jobs/1d1ebc5b3b98fe052212bdd0","canonicalUrl":"https://jobsearcher.com/jobs/1d1ebc5b3b98fe052212bdd0","title":"Program Manager","description":"Overview:\n\nWHO WE ARE:\n\nBeyondsoft Consulting, Inc. is a leading technical solutions and consulting partner. We combine emerging technologies and proven methodologies to tailor elegant solutions that solve complex challenges and empower our customers to accelerate their business goals. For the past 25+ years we have been providing a broad range of high-quality IT services, including staff augmentation, business process outsourcing, custom software solutions, test automation, digital enablement, and other software engineering and digital transformation services.\n\nWHAT WE’RE ABOUT:\n\nWe believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.\n\nOur ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/.\n\nResponsibilities:\n\nROLE SUMMARY:\n\nThe Localization Business Operations Program Manager will lead end-to-end localization operations while partnering with business, engineering, product, and vendor teams to improve systems, workflows, quality, and scalability. This role combines localization program management with business requirements gathering, UAT, release readiness, incident resolution, change management, and operational reporting.\n\nWHAT YOU WILL BE DOING:\n\nLead end-to-end localization programs, including request intake, planning, workflow coordination, execution, and delivery across multiple languages and content types.\nDevelop and manage project plans, timelines, dependencies, risks, budgets, and resource requirements.\nServe as the primary liaison between business stakeholders, product and engineering teams, localization vendors, and internal partners.\nGather, document, and validate business and functional requirements, including BRDs, FSDs, process flows, and system requirements.\nTranslate business and localization needs into scalable process or system solutions in partnership with product and engineering teams.\nLead scenario-based User Acceptance Testing (UAT) across platforms and workflows, representing the business during testing.\nCoordinate defect tracking, triage, retesting, and resolution; ensure change requests identified during testing are documented and prioritized appropriately.\nDrive release readiness by validating business workflows, dependencies, risks, stakeholder approvals, and go-live requirements.\nLead the response to localization, workflow, system, and vendor-related incidents or escalations.\nPerform root-cause analysis and coordinate corrective and preventive actions across relevant teams.\nManage localization vendors, translation requests, delivery timelines, quality expectations, and SLA performance.\nOversee request triage and day-to-day tracking to ensure timely and high-quality localization outcomes.\nAnalyze existing localization workflows, identify operational gaps, and implement improvements through process standardization, automation, AI, SME review, and quality-feedback mechanisms.\nSupport enhancements to localization and business systems such as GlobalLink, CRM platforms, Azure DevOps, and related workflow tools.\nDevelop and execute change-management plans for new tools, features, workflows, and process updates.\nCreate training materials, process documentation, stakeholder communications, and adoption plans.\nPartner with reporting teams to develop and maintain dashboards for operational performance, localization volume, quality, SLA adherence, costs, and demand trends.\nCommunicate project status, risks, delays, decisions, and changes clearly throughout the program lifecycle.\nIncorporate stakeholder feedback, lessons learned, and evolving business needs into future process and system improvements.\nStay current on localization technologies, AI-assisted translation, automation opportunities, and industry best practices.\nQualifications:\n\nMINIMUM QUALIFICATIONS:\n\nBachelor’s degree in Translation, Linguistics, Communications, Business, Project Management, or a related field.\n5+ years of experience in localization program management, business operations, vendor operations, or a related program-management role.\nStrong understanding of localization processes, workflows, tools, and methodologies.\nExperience gathering and documenting business or functional requirements and translating them into process or system solutions.\nExperience leading UAT, defect triage, release-readiness activities, or workflow validation.\nExperience managing cross-functional projects involving business, product, engineering, operations, and external vendors.\nDemonstrated ability to manage incidents, escalations, risks, dependencies, and competing priorities.\nExperience managing localization vendors, translation requests, delivery timelines, quality expectations, or SLAs.\nStrong analytical, organizational, problem-solving, and attention-to-detail skills.\nExcellent written and verbal communication skills, with the ability to work effectively with technical and non-technical stakeholders.\nProficiency with project and workflow-management tools such as Azure DevOps, Jira, Asana, or Trello.\nFamiliarity with localization platforms or CAT/TMS tools such as GlobalLink, SDL Trados, Phrase, or memoQ.\nAbility to work independently and manage multiple programs simultaneously in a fast-paced environment.\n\nPREFERRED QUALIFICATIONS:\n\nPMP, Agile, Scrum, or related program/project-management certification.\nExperience creating BRDs, FSDs, process maps, training materials, and change-management communications.\nExperience with operational reporting, dashboards, KPI tracking, cost analysis, or volume forecasting.\nKnowledge of internationalization (i18n) and localization (L10n) best practices.\nExperience with Machine Translation (MT), Machine Translation Post-Editing (MTPE), or translation-quality evaluation.\nExperience applying generative AI, AIGC, or Large Language Models to localization workflows.\nExperience with workflow automation, localization-system integrations, CRM platforms, or Azure DevOps.\nExperience managing localization for cloud products, technical documentation, data centers, or training content.\nExperience supporting global product releases or large-scale enterprise localization programs.\nWHAT WE HAVE TO OFFER:\n\nBecause we know how important our people are to the success of our clients, it’s a priority to make sure we stay committed to our employees and making Beyondsoft a great place to work. We take pride in offering competitive compensation and benefits along with a company culture that embodies continuous learning, growth, and training with a dedicated focus on employee satisfaction and work/life balance.\n\nA competitive pay range of - $100,000 - $110,000 per annum with benefits (depending on experience).\n15 days per year of Paid Time Off (PTO).\n8 paid holidays + 1 personal floating holiday\n401(k) retirement plan with company match.\nEligible employees (and their families) are offered the following company-sponsored benefits: Medical, dental, and vision insurance, health savings account (HSA), short-term and long-term disability, employee assistance plan (EAP), and basic life and AD&D insurance.\nEligible employees (and their families) are offered the following voluntary employee-funded benefits: Health care flexible spending account, dependent care flexible spending account, commuter benefits, voluntary accident & critical injury coverage, voluntary long-term care coverage, and voluntary life and AD&D insurance.\n\nBeyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.","company":"Beyondsof","rawCompany":"beyondsof","city":"Sumner","state":"WA","isRemote":false,"isActive":false,"createdAt":"2026-09-04T09:47:00.106Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Manager","description":"Overview:\n\nWHO WE ARE:\n\nBeyondsoft Consulting, Inc. is a leading technical solutions and consulting partner. We combine emerging technologies and proven methodologies to tailor elegant solutions that solve complex challenges and empower our customers to accelerate their business goals. For the past 25+ years we have been providing a broad range of high-quality IT services, including staff augmentation, business process outsourcing, custom software solutions, test automation, digital enablement, and other software engineering and digital transformation services.\n\nWHAT WE’RE ABOUT:\n\nWe believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.\n\nOur ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/.\n\nResponsibilities:\n\nROLE SUMMARY:\n\nThe Localization Business Operations Program Manager will lead end-to-end localization operations while partnering with business, engineering, product, and vendor teams to improve systems, workflows, quality, and scalability. This role combines localization program management with business requirements gathering, UAT, release readiness, incident resolution, change management, and operational reporting.\n\nWHAT YOU WILL BE DOING:\n\nLead end-to-end localization programs, including request intake, planning, workflow coordination, execution, and delivery across multiple languages and content types.\nDevelop and manage project plans, timelines, dependencies, risks, budgets, and resource requirements.\nServe as the primary liaison between business stakeholders, product and engineering teams, localization vendors, and internal partners.\nGather, document, and validate business and functional requirements, including BRDs, FSDs, process flows, and system requirements.\nTranslate business and localization needs into scalable process or system solutions in partnership with product and engineering teams.\nLead scenario-based User Acceptance Testing (UAT) across platforms and workflows, representing the business during testing.\nCoordinate defect tracking, triage, retesting, and resolution; ensure change requests identified during testing are documented and prioritized appropriately.\nDrive release readiness by validating business workflows, dependencies, risks, stakeholder approvals, and go-live requirements.\nLead the response to localization, workflow, system, and vendor-related incidents or escalations.\nPerform root-cause analysis and coordinate corrective and preventive actions across relevant teams.\nManage localization vendors, translation requests, delivery timelines, quality expectations, and SLA performance.\nOversee request triage and day-to-day tracking to ensure timely and high-quality localization outcomes.\nAnalyze existing localization workflows, identify operational gaps, and implement improvements through process standardization, automation, AI, SME review, and quality-feedback mechanisms.\nSupport enhancements to localization and business systems such as GlobalLink, CRM platforms, Azure DevOps, and related workflow tools.\nDevelop and execute change-management plans for new tools, features, workflows, and process updates.\nCreate training materials, process documentation, stakeholder communications, and adoption plans.\nPartner with reporting teams to develop and maintain dashboards for operational performance, localization volume, quality, SLA adherence, costs, and demand trends.\nCommunicate project status, risks, delays, decisions, and changes clearly throughout the program lifecycle.\nIncorporate stakeholder feedback, lessons learned, and evolving business needs into future process and system improvements.\nStay current on localization technologies, AI-assisted translation, automation opportunities, and industry best practices.\nQualifications:\n\nMINIMUM QUALIFICATIONS:\n\nBachelor’s degree in Translation, Linguistics, Communications, Business, Project Management, or a related field.\n5+ years of experience in localization program management, business operations, vendor operations, or a related program-management role.\nStrong understanding of localization processes, workflows, tools, and methodologies.\nExperience gathering and documenting business or functional requirements and translating them into process or system solutions.\nExperience leading UAT, defect triage, release-readiness activities, or workflow validation.\nExperience managing cross-functional projects involving business, product, engineering, operations, and external vendors.\nDemonstrated ability to manage incidents, escalations, risks, dependencies, and competing priorities.\nExperience managing localization vendors, translation requests, delivery timelines, quality expectations, or SLAs.\nStrong analytical, organizational, problem-solving, and attention-to-detail skills.\nExcellent written and verbal communication skills, with the ability to work effectively with technical and non-technical stakeholders.\nProficiency with project and workflow-management tools such as Azure DevOps, Jira, Asana, or Trello.\nFamiliarity with localization platforms or CAT/TMS tools such as GlobalLink, SDL Trados, Phrase, or memoQ.\nAbility to work independently and manage multiple programs simultaneously in a fast-paced environment.\n\nPREFERRED QUALIFICATIONS:\n\nPMP, Agile, Scrum, or related program/project-management certification.\nExperience creating BRDs, FSDs, process maps, training materials, and change-management communications.\nExperience with operational reporting, dashboards, KPI tracking, cost analysis, or volume forecasting.\nKnowledge of internationalization (i18n) and localization (L10n) best practices.\nExperience with Machine Translation (MT), Machine Translation Post-Editing (MTPE), or translation-quality evaluation.\nExperience applying generative AI, AIGC, or Large Language Models to localization workflows.\nExperience with workflow automation, localization-system integrations, CRM platforms, or Azure DevOps.\nExperience managing localization for cloud products, technical documentation, data centers, or training content.\nExperience supporting global product releases or large-scale enterprise localization programs.\nWHAT WE HAVE TO OFFER:\n\nBecause we know how important our people are to the success of our clients, it’s a priority to make sure we stay committed to our employees and making Beyondsoft a great place to work. We take pride in offering competitive compensation and benefits along with a company culture that embodies continuous learning, growth, and training with a dedicated focus on employee satisfaction and work/life balance.\n\nA competitive pay range of - $100,000 - $110,000 per annum with benefits (depending on experience).\n15 days per year of Paid Time Off (PTO).\n8 paid holidays + 1 personal floating holiday\n401(k) retirement plan with company match.\nEligible employees (and their families) are offered the following company-sponsored benefits: Medical, dental, and vision insurance, health savings account (HSA), short-term and long-term disability, employee assistance plan (EAP), and basic life and AD&D insurance.\nEligible employees (and their families) are offered the following voluntary employee-funded benefits: Health care flexible spending account, dependent care flexible spending account, commuter benefits, voluntary accident & critical injury coverage, voluntary long-term care coverage, and voluntary life and AD&D insurance.\n\nBeyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.","datePosted":"2026-09-04T09:47:00.106Z","dateModified":"2026-09-04T09:47:00.106Z","hiringOrganization":{"@type":"Organization","name":"Beyondsof","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Sumner","addressRegion":"WA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"1d1ebc5b3b98fe052212bdd0"},"url":"https://jobsearcher.com/jobs/1d1ebc5b3b98fe052212bdd0"}}