{"schemaVersion":"jobsearcher.job.v1","id":"1cc69c61e308e1a4308d526f","url":"https://jobsearcher.com/jobs/1cc69c61e308e1a4308d526f","canonicalUrl":"https://jobsearcher.com/jobs/1cc69c61e308e1a4308d526f","title":"Program Support Specialist - AAA","description":"Career Opportunities with CAPECO Community Action Program of East Central Oregon\r\nA great place to work.\r\nCareers At CAPECO Community Action Program of East Central Oregon\r\nCurrent job opportunities are posted here as they become available.\r\nSubscribe to our RSS feeds to receive instant updates as new positions become available.\r\nCAPECO is a diverse group of people who are committed to creating a thriving community by providing education, resources, and services dedicated to eliminating poverty and contributing to the success of our community members. We hire people from all walks of life not because we must, but because we know it makes us stronger. If you share our passion for community, then we would love to meet you!\r\nPosition\r\nPROGRAM SUPPORT SPECIALIST\r\nSupervised by\r\nProgram Manager & Director\r\nDepartment\r\nArea Agency on Aging\r\nClassification\r\nRegular Full Time\r\nPosition Status\r\nNon-Exempt\r\nBenefits\r\nHealth, Dental, RX, Vision, FSA, Life Insurance, 401K Plan, Vacation, Sick and Holidays\r\nPosition Overview\r\nAs a Program Support Specialist, you will be responsible for a variety of tasks including program coordination, data management, and communication with program participants. You will provide support to Case Managers: This person will contact Client and Provider as directed; Emergency Response Systems, Med Boxes, Meals on Wheels, Open and Process MMIS/DHR payments and vouchers; Monthly preparation and distribution of CAP/s mailings ; maintain and process all case documentation, file items (OA, Laserfiche, GetCare/ADRC). This role requires strong attention to detail, excellent communication skills, and the ability to multitask effectively. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has a passion for helping others.\r\nEssential Job Functions\r\nAn employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all the duties which the employee may be expected to perform. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without reasonable accommodation.\r\nEmergency Response Systems Devices and Med Boxes Requests, Renewals and Closures\r\nSubmit referral requests to the Vendor via email. Open MMIS and complete the process. In MMIS, align authorization dates with service plan noted in Oregon Access. Create client folders, referral/request of device, and all correspondence from Case Manager. Narrate activity on case. Electronically file all documents. Same process for Med Boxes. For closures, notify Vendor PRIOR to end date. This is important for vendor to retrieve their equipment. End the Line Item in MMIS.\r\nHome Care Workers/ Provider Time Capture, Direct Care Innovations\r\nAttend Home Care Worker and Provider Time Capture, Direct Care Innovation training to support Case Managers as requested.\r\nAddress questions about Home Care Worker in Home Services, Provider Time Capture program.\r\nEVV (Electronic Visit Verification) compliance including use of Smart Phone App and Key FOB.\r\nComplete weekly meal counts in HDM Tracking spreadsheet\r\nProcess OAA HDM intakes\r\nAssist with monthly HDM reporting\r\nThe Case Manager will add Home Delivered Meals to the service plan. Per Case Manager direction, send Home Delivered Meal referral to Provider via email.\r\nVerify the receipt of referral and start date of service.\r\nUse DHR system creates vouchers for days of service if month already started, otherwise send vouchers for entire month.\r\nKeep all documentation in the Home Delivered Meals book. For cancellations, send notice to Provider ASAP, and note the date of cancellation to coincide with voucher for payment when received in office. Update service spreadsheet weekly.\r\nFamily Caregiver Coordinator duties\r\nQuarterly calls, tracking and reporting, creating and mailing documents after reviewing by Case Manager.\r\nEvidence-Based Health Promotion\r\nSchedule and teach classes. Design and distribute marketing materials. Call potential consumers to fill seats. Contact students afterward to follow up.\r\nCertification required within 6 months of hire.\r\nMonthly visits to Meal Sites: gather missing NAPIS data, meet and greet with consumers, Elder Abuse Prevention presentations, Nutrition Education.\r\nAttend CAPECO Outreach events and share Older American's Act Program information\r\nCommunity events: outreach (what does CAPECO do), give away SWAG, networking, advertising our services\r\nData Quality Management\r\nAt the direction of the department Manager and Lead Case Manager, edit GetCare data to reflect current realities (disenroll as necessary; send merge requests as necessary; send follow-up requests to Case Managers as necessary.\r\nData Entry\r\nFamily Caregiver Survey Data\r\nADRC survey data\r\nHDM monthly data\r\nNutrition Education data\r\nAncillary services -Plan support\r\nWork with CMs to solicit bids for projects, follow up with vendors, coordinate delivery/work time between client and vendor, file forms and documents\r\nThis person will connect consumers with devices and services under the direction of Case Managers and follow up on quality of device, satisfaction with service, and inquire about unmet needs.\r\nMaintain supply of brochures and forms, Spanish supply as needed. HCW program manuals/guides are ordered via the ODHS-Oregon Home Care Commission as needed.\r\nRequired Knowledge, Skills, Abilities & Minimum Qualifications\r\nThe requirements listed below are representative of the knowledge, skills, abilities, and minimum qualifications necessary to perform the essential functions of the position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.\r\nAssociate degree in related field which can be substituted for two years of comparable experience and/or training or equivalent combination of education and experience.\r\nExcellent communication, interpersonal, and customer service skills.\r\nComputer experience and have a working knowledge of Word and Excel.\r\nWork Environment and Physical Demands\r\nThe physical demand and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.\r\nWhile performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to bend, kneel, and crouch. Specific vision abilities required by this job include close vision and distance vision. The noise level in the work environment is usually moderate. The employee must occasionally lift, and/or carry/move objects up to 25 pounds.\r\nThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, smart phones, photocopiers/scanners, shredders, and filing cabinets.\r\nSpecial Requirements\r\nMust pass a criminal history background investigation however; a conviction of a crime may not necessarily disqualify an individual from this position.\r\nCAPECO is a drug-free workplace, and pre-employment drug screening will be required. Due to federal funding, our drug screening includes the use of Marijuana.\r\nPossession of or ability to obtain a valid driver's license and insurable driving record is required.\r\nTravel required within the service area.\r\nEqual Opportunity Employer\r\nCAPECO does not discriminate in employment opportunities or practices based on race, color, national origin, religion, sex, sexual orientation, gender identity/transgender status, age, disability, veteran or marital status, genetic information or any other characteristic protected by applicable law.\r\nJ-18808-Ljbffr","company":"Capeco Works","rawCompany":"capeco works","city":"Pendleton","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-09T00:34:30.232Z","occupations":[{"code":"21-1093.00","title":"Social and Human Service Assistants","slug":"social-and-human-service-assistants"},{"code":"21-1099.00","title":"Community and Social Service Specialists, All Other","slug":"community-and-social-service-specialists-all-other"},{"code":"21-1094.00","title":"Community Health Workers","slug":"community-health-workers"}],"industries":[{"code":"624190","title":"Other Individual and Family Services","slug":"other-individual-and-family-services"},{"code":"624120","title":"Services for the Elderly and Persons with Disabilities","slug":"services-for-the-elderly-and-persons-with-disabilities"},{"code":"624229","title":"Other Community Housing Services","slug":"other-community-housing-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Support Specialist - AAA","description":"Career Opportunities with CAPECO Community Action Program of East Central Oregon\r\nA great place to work.\r\nCareers At CAPECO Community Action Program of East Central Oregon\r\nCurrent job opportunities are posted here as they become available.\r\nSubscribe to our RSS feeds to receive instant updates as new positions become available.\r\nCAPECO is a diverse group of people who are committed to creating a thriving community by providing education, resources, and services dedicated to eliminating poverty and contributing to the success of our community members. We hire people from all walks of life not because we must, but because we know it makes us stronger. If you share our passion for community, then we would love to meet you!\r\nPosition\r\nPROGRAM SUPPORT SPECIALIST\r\nSupervised by\r\nProgram Manager & Director\r\nDepartment\r\nArea Agency on Aging\r\nClassification\r\nRegular Full Time\r\nPosition Status\r\nNon-Exempt\r\nBenefits\r\nHealth, Dental, RX, Vision, FSA, Life Insurance, 401K Plan, Vacation, Sick and Holidays\r\nPosition Overview\r\nAs a Program Support Specialist, you will be responsible for a variety of tasks including program coordination, data management, and communication with program participants. You will provide support to Case Managers: This person will contact Client and Provider as directed; Emergency Response Systems, Med Boxes, Meals on Wheels, Open and Process MMIS/DHR payments and vouchers; Monthly preparation and distribution of CAP/s mailings ; maintain and process all case documentation, file items (OA, Laserfiche, GetCare/ADRC). This role requires strong attention to detail, excellent communication skills, and the ability to multitask effectively. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has a passion for helping others.\r\nEssential Job Functions\r\nAn employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all the duties which the employee may be expected to perform. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without reasonable accommodation.\r\nEmergency Response Systems Devices and Med Boxes Requests, Renewals and Closures\r\nSubmit referral requests to the Vendor via email. Open MMIS and complete the process. In MMIS, align authorization dates with service plan noted in Oregon Access. Create client folders, referral/request of device, and all correspondence from Case Manager. Narrate activity on case. Electronically file all documents. Same process for Med Boxes. For closures, notify Vendor PRIOR to end date. This is important for vendor to retrieve their equipment. End the Line Item in MMIS.\r\nHome Care Workers/ Provider Time Capture, Direct Care Innovations\r\nAttend Home Care Worker and Provider Time Capture, Direct Care Innovation training to support Case Managers as requested.\r\nAddress questions about Home Care Worker in Home Services, Provider Time Capture program.\r\nEVV (Electronic Visit Verification) compliance including use of Smart Phone App and Key FOB.\r\nComplete weekly meal counts in HDM Tracking spreadsheet\r\nProcess OAA HDM intakes\r\nAssist with monthly HDM reporting\r\nThe Case Manager will add Home Delivered Meals to the service plan. Per Case Manager direction, send Home Delivered Meal referral to Provider via email.\r\nVerify the receipt of referral and start date of service.\r\nUse DHR system creates vouchers for days of service if month already started, otherwise send vouchers for entire month.\r\nKeep all documentation in the Home Delivered Meals book. For cancellations, send notice to Provider ASAP, and note the date of cancellation to coincide with voucher for payment when received in office. Update service spreadsheet weekly.\r\nFamily Caregiver Coordinator duties\r\nQuarterly calls, tracking and reporting, creating and mailing documents after reviewing by Case Manager.\r\nEvidence-Based Health Promotion\r\nSchedule and teach classes. Design and distribute marketing materials. Call potential consumers to fill seats. Contact students afterward to follow up.\r\nCertification required within 6 months of hire.\r\nMonthly visits to Meal Sites: gather missing NAPIS data, meet and greet with consumers, Elder Abuse Prevention presentations, Nutrition Education.\r\nAttend CAPECO Outreach events and share Older American's Act Program information\r\nCommunity events: outreach (what does CAPECO do), give away SWAG, networking, advertising our services\r\nData Quality Management\r\nAt the direction of the department Manager and Lead Case Manager, edit GetCare data to reflect current realities (disenroll as necessary; send merge requests as necessary; send follow-up requests to Case Managers as necessary.\r\nData Entry\r\nFamily Caregiver Survey Data\r\nADRC survey data\r\nHDM monthly data\r\nNutrition Education data\r\nAncillary services -Plan support\r\nWork with CMs to solicit bids for projects, follow up with vendors, coordinate delivery/work time between client and vendor, file forms and documents\r\nThis person will connect consumers with devices and services under the direction of Case Managers and follow up on quality of device, satisfaction with service, and inquire about unmet needs.\r\nMaintain supply of brochures and forms, Spanish supply as needed. HCW program manuals/guides are ordered via the ODHS-Oregon Home Care Commission as needed.\r\nRequired Knowledge, Skills, Abilities & Minimum Qualifications\r\nThe requirements listed below are representative of the knowledge, skills, abilities, and minimum qualifications necessary to perform the essential functions of the position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.\r\nAssociate degree in related field which can be substituted for two years of comparable experience and/or training or equivalent combination of education and experience.\r\nExcellent communication, interpersonal, and customer service skills.\r\nComputer experience and have a working knowledge of Word and Excel.\r\nWork Environment and Physical Demands\r\nThe physical demand and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.\r\nWhile performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to bend, kneel, and crouch. Specific vision abilities required by this job include close vision and distance vision. The noise level in the work environment is usually moderate. The employee must occasionally lift, and/or carry/move objects up to 25 pounds.\r\nThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, smart phones, photocopiers/scanners, shredders, and filing cabinets.\r\nSpecial Requirements\r\nMust pass a criminal history background investigation however; a conviction of a crime may not necessarily disqualify an individual from this position.\r\nCAPECO is a drug-free workplace, and pre-employment drug screening will be required. Due to federal funding, our drug screening includes the use of Marijuana.\r\nPossession of or ability to obtain a valid driver's license and insurable driving record is required.\r\nTravel required within the service area.\r\nEqual Opportunity Employer\r\nCAPECO does not discriminate in employment opportunities or practices based on race, color, national origin, religion, sex, sexual orientation, gender identity/transgender status, age, disability, veteran or marital status, genetic information or any other characteristic protected by applicable law.\r\nJ-18808-Ljbffr","datePosted":"2026-08-09T00:34:30.232Z","dateModified":"2026-08-09T00:34:30.232Z","hiringOrganization":{"@type":"Organization","name":"Capeco Works","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pendleton","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"1cc69c61e308e1a4308d526f"},"url":"https://jobsearcher.com/jobs/1cc69c61e308e1a4308d526f"}}