{"schemaVersion":"jobsearcher.job.v1","id":"1cab7f85a08c19c34551a408","url":"https://jobsearcher.com/jobs/1cab7f85a08c19c34551a408","canonicalUrl":"https://jobsearcher.com/jobs/1cab7f85a08c19c34551a408","title":"Performance Quality Analyst / Manual QA Analyst","description":"Req 19 : 86662 Job Title: Performance Quality Analyst / Manual QA AnalystLocation : 3275 Bennett Creek Avenue, Frederick, MD 21704. Onsite 5 days a week JD : Role Descriptions: Role SummaryThe Performance Quality Analyst is responsible for ensuring high standards of service quality| operational consistency| and risk mitigation within the Institutional Retirement Client Services function at Banner Life. This role focuses on quality assurance| performance monitoring| and data-driven insights to support fair customer outcomes and continuous process improvement.Key ResponsibilitiesQuality Assurance ControlConduct quality assurance (QA) assessments and control testing in adherence to the companys Quality FrameworkEvaluate transactions| processes| and service interactions for accuracy| compliance| and consistencyEnsure proper documentation and audit trails are maintainedPerformance MonitoringMonitor individual and team performance metricsIdentify trends| process gaps| and risk areasDevelop insights to improve service quality and operational efficiencyCoaching FeedbackProvide clear| structured| and constructive feedback to analysts and team membersPartner with managers to deliver coaching sessions and improvement plansDrive accountability and enhance performance standardsData Analysis ReportingAnalyze customer data| QA results| and performance trendsPrepare and present actionable insights and dashboards for stakeholdersSupport decision-making through data-driven recommendationsContinuous ImprovementCollaborate with cross-functional teams to identify| test| and implement process improvementsContribute to process documentation| SOPs| and quality standardsSupport initiatives focused on operational excellence and customer outcomesCompliance Risk ManagementEnsure adherence to regulatory| compliance| and internal risk standardsParticipate in internal and external auditsIdentify and escalate potential control gaps and compliance risksRequired QualificationsExperience510 years of experience in Quality Assurance| Operations| or RiskControl rolesExperience in financial services| insurance| or pensions (preferred)EducationBachelors degree in Business| Finance| Analytics| or related fieldTechnical SkillsStrong proficiency in data analysis and reportingAdvanced Microsoft Excel skills (pivot tables| formulas| data analysis)Experience with QA tools| dashboards| or reporting platformsUnderstanding of quality frameworks| audit processes| and controlsEssential Skills: Manual TesterSkills: Manual Testing Processes and Management~Functional TestingExperience Required: 6-8Top 3 Required Skills Strong experience in manual testing methodologies Ability to analyze requirements and create test cases Experience with defect tracking/test management tools (JIRA, ALM, Azure DevOps)Top 3 Preferred Skills Experience in financial services / insurance domain Strong documentation and reporting skills Understanding of SDLC and Agile methodologiesEducation RequirementsBachelor's degree in Computer Science, Information Technology, Business, or related fieldYears Of Experience5 10+ years in Manual Testing / Quality Assurance Interested candidates share updated resumes geo at galaxyitech dot com","company":"VMC Soft Technologies","rawCompany":"vmc soft technologies","city":"Frederick","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-05-24T07:27:15.140Z","occupations":[{"code":"19-4099.01","title":"Quality Control Analysts","slug":"quality-control-analysts"},{"code":"11-3051.01","title":"Quality Control Systems Managers","slug":"quality-control-systems-managers"},{"code":"15-1253.00","title":"Software Quality Assurance Analysts and Testers","slug":"software-quality-assurance-analysts-and-testers"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"524298","title":"All Other Insurance Related Activities","slug":"all-other-insurance-related-activities"},{"code":"523940","title":"Portfolio Management and Investment Advice","slug":"portfolio-management-and-investment-advice"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Performance Quality Analyst / Manual QA Analyst","description":"Req 19 : 86662 Job Title: Performance Quality Analyst / Manual QA AnalystLocation : 3275 Bennett Creek Avenue, Frederick, MD 21704. Onsite 5 days a week JD : Role Descriptions: Role SummaryThe Performance Quality Analyst is responsible for ensuring high standards of service quality| operational consistency| and risk mitigation within the Institutional Retirement Client Services function at Banner Life. This role focuses on quality assurance| performance monitoring| and data-driven insights to support fair customer outcomes and continuous process improvement.Key ResponsibilitiesQuality Assurance ControlConduct quality assurance (QA) assessments and control testing in adherence to the companys Quality FrameworkEvaluate transactions| processes| and service interactions for accuracy| compliance| and consistencyEnsure proper documentation and audit trails are maintainedPerformance MonitoringMonitor individual and team performance metricsIdentify trends| process gaps| and risk areasDevelop insights to improve service quality and operational efficiencyCoaching FeedbackProvide clear| structured| and constructive feedback to analysts and team membersPartner with managers to deliver coaching sessions and improvement plansDrive accountability and enhance performance standardsData Analysis ReportingAnalyze customer data| QA results| and performance trendsPrepare and present actionable insights and dashboards for stakeholdersSupport decision-making through data-driven recommendationsContinuous ImprovementCollaborate with cross-functional teams to identify| test| and implement process improvementsContribute to process documentation| SOPs| and quality standardsSupport initiatives focused on operational excellence and customer outcomesCompliance Risk ManagementEnsure adherence to regulatory| compliance| and internal risk standardsParticipate in internal and external auditsIdentify and escalate potential control gaps and compliance risksRequired QualificationsExperience510 years of experience in Quality Assurance| Operations| or RiskControl rolesExperience in financial services| insurance| or pensions (preferred)EducationBachelors degree in Business| Finance| Analytics| or related fieldTechnical SkillsStrong proficiency in data analysis and reportingAdvanced Microsoft Excel skills (pivot tables| formulas| data analysis)Experience with QA tools| dashboards| or reporting platformsUnderstanding of quality frameworks| audit processes| and controlsEssential Skills: Manual TesterSkills: Manual Testing Processes and Management~Functional TestingExperience Required: 6-8Top 3 Required Skills Strong experience in manual testing methodologies Ability to analyze requirements and create test cases Experience with defect tracking/test management tools (JIRA, ALM, Azure DevOps)Top 3 Preferred Skills Experience in financial services / insurance domain Strong documentation and reporting skills Understanding of SDLC and Agile methodologiesEducation RequirementsBachelor's degree in Computer Science, Information Technology, Business, or related fieldYears Of Experience5 10+ years in Manual Testing / Quality Assurance Interested candidates share updated resumes geo at galaxyitech dot com","datePosted":"2026-05-24T07:27:15.140Z","dateModified":"2026-05-24T07:27:15.140Z","hiringOrganization":{"@type":"Organization","name":"VMC Soft Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Frederick","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"1cab7f85a08c19c34551a408"},"url":"https://jobsearcher.com/jobs/1cab7f85a08c19c34551a408"}}