Service Coordinator

Why DH Pace?The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.DH Pace Company, Inc. in San Antonio aspires to hire a Service Coordinator who will effectively coordinate field employees. This individual will ensure that our services will meet or exceed the customer’s satisfaction. If you have experience dispatching or scheduling, this role might appeal to you!Job ResponsibilitiesScheduling technicians to customer job sites and collecting, finalizing and submitting job details for processingContinually ensure technician’s schedules are cleared of completed job tickets and that open job tickets are in correct technician’s schedules for materials ordered, billing and voided ticketsRun, review and manage department reports to ensure department is meeting customer expectations and commitmentsAssist with billing paperwork and meeting customer billing document requirementsCreate and maintain service tickets to ensure service dates are metWork with estimating team to provide service quotes when requiredAid field techs with technical/mechanical troubleshooting/problem solvingProvide accurate work orders and picking lists to the warehouse for inventory pullingOther responsibilities as assignedQualificationsExperience using Microsoft Office SuiteExperience in the door industry is a plus but not requiredExperience in a dispatch or other high volume administration field is a plusMust have excellent communication skills and focused on customer serviceMust have good time management skills, be organized, and the ability to multi-taskRepresent the company in a professional mannerWhat We OfferComprehensive medical, dental, and vision coverage — available your first full monthGenerous paid time off plus paid holidays and floating holidaysCompany-paid life insurance, short-term disability, and long-term disability401(k) with employer matchHealth Savings Account (HSA) and Flexible Spending Account (FSA) optionsVoluntary benefits including supplemental life and critical illness coverageEmployee discounts for you and your immediate familyCompetitive compensation with annual performance reviewsSuccessful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)