Patient Services Specialist

Better Balance Psychiatry is committed to maintaining a company for mental health that is a vital step in defining culture, guiding behavior, and building trust with our clients and team members. Our mission is to expand access to high quality mental health care services in underserved markets by building a team of professionals who provide and support best-in-class patient experiences within our clinics.The Medical Office Receptionist is the first point of contact for patients, visitors, and medical staff. This position is responsible for creating a welcoming environment, answering phones, scheduling appointments, verifying insurance, collecting payments, and maintaining accurate patient records. Strong communication skills and attention to detail are essential.RequirementsGreet patients and visitors in a professional and friendly mannerAnswer, screen, and route phone calls promptly and accuratelySchedule, confirm, and cancel appointments using electronic medical record (EMR) systemsCollect and verify patient insurance information and demographicsCheck patients in and out, ensuring all forms are completed accuratelyCollect co-pays, balances, and other payments; provide receipts as necessaryMaintain patient confidentiality in accordance with HIPAA regulationsEnsure the reception area is clean, organized, and welcomingRespond to patient inquiries or direct them to the appropriate staff memberPerform general administrative duties such as filing, faxing, and copyingCollaborate with medical assistants, nurses, and physicians for seamless workflowMonitor and order office supplies as neededAssist in administration of daily TMS treatmentsAssist in Spravato administration and monitoring during treatmentWHAT ARE WE LOOKING FOR? High school diploma or equivalent requiredPrior experience in a medical office or similar healthcare setting preferredFamiliarity with EMR systems (e.g., Epic, Athenahealth, eClinicalWorks) a plusExcellent verbal and written communication skillsStrong organizational and multitasking abilitiesKnowledge of medical terminology and insurance verification helpfulProficiency in Microsoft Office Suite (Word, Excel, Outlook)