{"schemaVersion":"jobsearcher.job.v1","id":"1bfc50d9c5be2ac08c46c959","url":"https://jobsearcher.com/jobs/1bfc50d9c5be2ac08c46c959","canonicalUrl":"https://jobsearcher.com/jobs/1bfc50d9c5be2ac08c46c959","title":"Customer Support Engineer","description":"Company: Bright IT Solutions LLCLocation: Ponte Vedra & Saint Augustine, FLEmployment Type: Part-Time (Potential for Full-Time Based on Performance)Position OverviewBright IT Solutions LLC is seeking a motivated and customer-focused Customer Support Engineer to join our growing IT team. This role involves providing onsite and remote technical support to clients within the Ponte Vedra, Jacksonville, and Saint Augustine areas while working alongside experienced Technical Engineers in a professional managed IT environment.This is an excellent opportunity for individuals looking to grow their IT career through hands-on experience, real-world troubleshooting, and direct mentorship from experienced engineers. Computer Science students are encouraged to apply.Key ResponsibilitiesProvide onsite and remote technical support to clientsTroubleshoot hardware, software, printer, and connectivity issuesAssist with Microsoft 365 administration and user managementCreate, manage, and resolve support tickets efficientlyPerform workstation setups, software installations, and system configurationsDeliver Smart Board guidance and end-user support to help simplify day-to-day tasks and improve productivityEscalate advanced technical issues to senior engineers when necessaryMaintain accurate documentation of client environments and issue resolutionsSupport end users with password resets, account access, and basic cybersecurity best practicesMonitor systems and respond to alerts as neededDeliver excellent customer service and maintain professional client relationshipsRequired QualificationsBasic understanding of endpoint operating systems and common business applicationsStrong communication and customer service skillsAbility to troubleshoot and think critically under pressureTeam-oriented mindset with willingness to learn and growReliable transportation for onsite client visitsPreferred Skills & ExperienceM365 Tenant KnowledgeBasic Networking KnowledgeUser-friendly and out-of-the-box thinkerFamiliarity with Windows environments and endpoint supportExperience with remote support tools or ticketing systems is a plusMicrosoft Certifications are a plusTechnical Knowledge AreasMicrosoft 365 AdministrationWindows 10/11 & MacOS SupportActive Directory / Entra ID User ManagementBasic TCP/IP NetworkingVPN ConnectivityEmail TroubleshootingEndpoint & Printer SupportGrowth OpportunityThis position is part-time with the opportunity to transition into a full-time role based on performance, reliability, and growth within the company. Bright IT Solutions LLC values team members who are eager to learn, take initiative, and develop their technical expertise.Why Join Bright IT Solutions LLC?At Bright IT Solutions LLC, we believe in investing in our team members and helping them build long-term careers in the IT industry. We provide an environment where motivated individuals can grow their technical knowledge, gain real-world experience, and work directly alongside experienced engineers in a supportive and collaborative setting.This role offers valuable hands-on experience in real business IT environments while providing opportunities for technical mentorship, professional development, and long-term career growth within the company.Benefits & OpportunitiesPerformance-based stipends and incentivesReimbursement for approved work-related certificationsCareer growth opportunities with experienced engineersHands-on experience in modern IT and managed service environmentsExposure to real-world business technologies and client supportMentorship and technical skill developmentOpportunity to transition into a full-time role based on performanceProfessional development and continued learning opportunitiesAnd more...How to ApplyInterested candidates should submit their resume and relevant certifications to:📩 info@brightitsolutions.com🌐 www.brightitsolutions.com📞 904-467-5596","company":"Bright It Solutions","rawCompany":"bright it solutions","city":"St Augustine","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-08-05T09:44:39.198Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Support Engineer","description":"Company: Bright IT Solutions LLCLocation: Ponte Vedra & Saint Augustine, FLEmployment Type: Part-Time (Potential for Full-Time Based on Performance)Position OverviewBright IT Solutions LLC is seeking a motivated and customer-focused Customer Support Engineer to join our growing IT team. This role involves providing onsite and remote technical support to clients within the Ponte Vedra, Jacksonville, and Saint Augustine areas while working alongside experienced Technical Engineers in a professional managed IT environment.This is an excellent opportunity for individuals looking to grow their IT career through hands-on experience, real-world troubleshooting, and direct mentorship from experienced engineers. Computer Science students are encouraged to apply.Key ResponsibilitiesProvide onsite and remote technical support to clientsTroubleshoot hardware, software, printer, and connectivity issuesAssist with Microsoft 365 administration and user managementCreate, manage, and resolve support tickets efficientlyPerform workstation setups, software installations, and system configurationsDeliver Smart Board guidance and end-user support to help simplify day-to-day tasks and improve productivityEscalate advanced technical issues to senior engineers when necessaryMaintain accurate documentation of client environments and issue resolutionsSupport end users with password resets, account access, and basic cybersecurity best practicesMonitor systems and respond to alerts as neededDeliver excellent customer service and maintain professional client relationshipsRequired QualificationsBasic understanding of endpoint operating systems and common business applicationsStrong communication and customer service skillsAbility to troubleshoot and think critically under pressureTeam-oriented mindset with willingness to learn and growReliable transportation for onsite client visitsPreferred Skills & ExperienceM365 Tenant KnowledgeBasic Networking KnowledgeUser-friendly and out-of-the-box thinkerFamiliarity with Windows environments and endpoint supportExperience with remote support tools or ticketing systems is a plusMicrosoft Certifications are a plusTechnical Knowledge AreasMicrosoft 365 AdministrationWindows 10/11 & MacOS SupportActive Directory / Entra ID User ManagementBasic TCP/IP NetworkingVPN ConnectivityEmail TroubleshootingEndpoint & Printer SupportGrowth OpportunityThis position is part-time with the opportunity to transition into a full-time role based on performance, reliability, and growth within the company. Bright IT Solutions LLC values team members who are eager to learn, take initiative, and develop their technical expertise.Why Join Bright IT Solutions LLC?At Bright IT Solutions LLC, we believe in investing in our team members and helping them build long-term careers in the IT industry. We provide an environment where motivated individuals can grow their technical knowledge, gain real-world experience, and work directly alongside experienced engineers in a supportive and collaborative setting.This role offers valuable hands-on experience in real business IT environments while providing opportunities for technical mentorship, professional development, and long-term career growth within the company.Benefits & OpportunitiesPerformance-based stipends and incentivesReimbursement for approved work-related certificationsCareer growth opportunities with experienced engineersHands-on experience in modern IT and managed service environmentsExposure to real-world business technologies and client supportMentorship and technical skill developmentOpportunity to transition into a full-time role based on performanceProfessional development and continued learning opportunitiesAnd more...How to ApplyInterested candidates should submit their resume and relevant certifications to:📩 info@brightitsolutions.com🌐 www.brightitsolutions.com📞 904-467-5596","datePosted":"2026-08-05T09:44:39.198Z","dateModified":"2026-08-05T09:44:39.198Z","hiringOrganization":{"@type":"Organization","name":"Bright It Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"St Augustine","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"1bfc50d9c5be2ac08c46c959"},"url":"https://jobsearcher.com/jobs/1bfc50d9c5be2ac08c46c959"}}