{"schemaVersion":"jobsearcher.job.v1","id":"1b962b560c4023f3ec64417f","url":"https://jobsearcher.com/jobs/1b962b560c4023f3ec64417f","canonicalUrl":"https://jobsearcher.com/jobs/1b962b560c4023f3ec64417f","title":"Software Implementation Project Manager","description":"About 3E:\n\n3E is a mission-driven company dedicated to creating a safer and more sustainable world. We offer award-winning regulatory intelligence and AI solutions to help organizations protect people and products. With over 35 years of experience and a global presence, we empower our customers with innovative compliance solutions.\n\nYou will get to work at a company that combines startup agility with the stability of an industry leader. Partner with enterprise customers and global experts to advance environmental safety and solve complex data science challenges.\n\nJoin us and make an impact!\n\nAbout the Role\n\nAs an Implementation Project Manager at 3E, you’ll lead larger, more complex customer implementations where successful delivery requires multiple products, technical contributors, workstreams, dependencies, and stakeholders to operate against one coordinated plan.\n\nYou’ll be accountable for turning the customer’s scope of work into an executable implementation strategy and for determining whether the overall project succeeds—on time, within scope, adopted, and connected to a clear customer outcome. You’ll establish success and acceptance criteria, own the integrated project plan, manage risk and change, coordinate specialists and technical teams, and give both customers and 3E leadership a clear, data-backed view of project health.\n\nYou’ll understand the technical delivery deeply enough to challenge assumptions, identify dependencies, connect customer needs with the right specialists, and engage credibly with Product and Engineering. You won’t need to personally execute every configuration, migration, or integration; your role is to ensure those pieces come together into a successful customer outcome.\n\nThis distinction reflects the kickoff's intended leveling: both levels own milestones and customer communication, while the Project Manager is differentiated primarily by the scale and complexity of the engagement and ownership of larger or multi-product implementations.\n\nThis position supports remote work within the Eastern time zone.\n\nWhat You’ll Do\n\nLead complex new-logo, cross-sell, and Value Realization implementations from internal handoff through customer acceptance and formal close.\n\nTranslate complex scopes of work into an integrated delivery strategy covering products, workstreams, milestones, resources, dependencies, assumptions, exclusions, and acceptance criteria.\n\nLead technical discovery and pre-integration planning with customers, CX technical specialists, and relevant internal teams.\n\nOwn the master implementation plan and coordinate implementation specialists, Product, Engineering, Data, Cloud, technical consultants, external partners, and customer resources.\n\nEstablish measurable success and acceptance criteria at kickoff and maintain accountability for those outcomes throughout delivery.\n\nLead customer project governance, including senior stakeholder and sponsor communications.\n\nMaintain the milestone tracker and conduct phase-gate reviews, giving a clear assessment of whether projects are on track, at risk, or behind and establishing mitigation plans when required.\n\nIdentify cross-workstream dependencies and risks early and determine their impact on the critical path.\n\nLead complex, multi-product delivery by managing scope and change control, coordinating custom development through launch, maintaining a unified customer plan across teams, and providing leadership with clear, data-backed reporting on project health, risk, timelines, value, and adoption.\n\nBuild and maintain dashboards or reporting tools that make project status and risks visible without relying solely on status meetings.\n\nLead customer escalations diplomatically while maintaining accountability for customer commitments, decisions, resources, data readiness, and signoffs.\n\nPartner with Commercial on implementation handoff and identify expansion opportunities or renewal risks surfaced during delivery.\n\nRepresent the delivery perspective during pre-sales scoping of complex or higher-risk opportunities so commitments can be successfully delivered.\n\nDrive structured post-onboarding Value Realization Projects, including complex migrations, integrations, optimization, remediation, and workflow initiatives.\n\nManage multiple concurrent implementations and make prioritization decisions based on risk, complexity, dependencies, and customer impact.\n\nIdentify opportunities to improve implementation processes, delivery predictability, time-to-value, and the overall customer experience.\n\nWhat Makes You a Great Fit\n\nRequired\n\n3–5 years of experience in software implementation, customer onboarding, technical account or project management, or professional services, ideally within B2B SaaS, technology, or information services.\n\nDemonstrated experience leading complex customer implementations with multiple workstreams, technical dependencies, contributors, or products.\n\nExperience owning project scope, plans, milestones, risks, dependencies, change control, customer communication, and delivery outcomes.\n\nStrong technical aptitude and the ability to understand configuration, data, integration, and technical delivery sufficiently to coordinate specialists and identify risk; coding is not required.\n\nDemonstrated ability to lead customer conversations and communicate credibly with senior customer stakeholders.\n\nAbility to lead and influence cross-functional contributors without formal authority.\n\nExperience managing multiple concurrent projects and making informed prioritization decisions based on customer and business impact.\n\nStrong written and verbal communication, analytical thinking, judgment, and problem-solving skills.\n\nProficiency with CRM tools such as Salesforce or HubSpot and Microsoft Office, with comfort using data, dashboards, and systems of record to communicate project health.\n\nAbility to navigate ambiguity and changing scope while maintaining accountability for outcomes.\n\nWillingness to travel 10–20%.\n\nPreferred\n\nBachelor’s degree in business, information systems, environmental science, or a related field, or equivalent experience.\n\nExperience with enterprise and/or mid-market SaaS customers.\n\nExperience developing or improving implementation processes and customer journeys.\n\nFamiliarity with implementation, onboarding, or enablement tools such as Pendo, Gong, or Zendesk.\n\nExperience working with time-to-value, adoption, usage, or customer health metrics.\n\nExposure to environmental, regulatory, compliance, chemical management, SDS, EHS, or sustainability software.\n\nMultilingual capability and/or experience supporting global customers.\n\nThis role must be based in one of the states where 3E is authorized to hire, and eligible to work without sponsorship.\n\nOur US Benefits Include:\n\nHealth, dental, and vision insurance\n\nLife insurance and disability coverage\n\nOpen PTO and parental leave\n\n401(k) plan with company matching\n\nEmployee assistance program\n\nVoluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)\n\n3E is currently authorized to hire in the following U.S. states:\n\nAlabama, Arizona, California (excluding Los Angeles), Colorado (excluding Denver), Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois (excluding Chicago), Indiana, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York (excluding New York City), North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, and Washington.\n\nDisclosures:\n\n3E is committed to a diverse and inclusive work environment. We are an equal opportunity employer and do not discriminate based on any legally protected categories. For applicants who would like to request accommodation, please contact us here\n\nCandidate Privacy Notice\n\nAgencies: 3E is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at 3E via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid if 3E hires the candidate because of the referral or through other means.\n\nVisit our Website or follow us on LinkedIn\n\nCompensation Range: $70K - $80K","company":"3e","rawCompany":"3e","city":"Akron","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-10-09T11:28:04.499Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"11-9041.00","title":"Architectural and Engineering Managers","slug":"architectural-and-engineering-managers"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Software Implementation Project Manager","description":"About 3E:\n\n3E is a mission-driven company dedicated to creating a safer and more sustainable world. We offer award-winning regulatory intelligence and AI solutions to help organizations protect people and products. With over 35 years of experience and a global presence, we empower our customers with innovative compliance solutions.\n\nYou will get to work at a company that combines startup agility with the stability of an industry leader. Partner with enterprise customers and global experts to advance environmental safety and solve complex data science challenges.\n\nJoin us and make an impact!\n\nAbout the Role\n\nAs an Implementation Project Manager at 3E, you’ll lead larger, more complex customer implementations where successful delivery requires multiple products, technical contributors, workstreams, dependencies, and stakeholders to operate against one coordinated plan.\n\nYou’ll be accountable for turning the customer’s scope of work into an executable implementation strategy and for determining whether the overall project succeeds—on time, within scope, adopted, and connected to a clear customer outcome. You’ll establish success and acceptance criteria, own the integrated project plan, manage risk and change, coordinate specialists and technical teams, and give both customers and 3E leadership a clear, data-backed view of project health.\n\nYou’ll understand the technical delivery deeply enough to challenge assumptions, identify dependencies, connect customer needs with the right specialists, and engage credibly with Product and Engineering. You won’t need to personally execute every configuration, migration, or integration; your role is to ensure those pieces come together into a successful customer outcome.\n\nThis distinction reflects the kickoff's intended leveling: both levels own milestones and customer communication, while the Project Manager is differentiated primarily by the scale and complexity of the engagement and ownership of larger or multi-product implementations.\n\nThis position supports remote work within the Eastern time zone.\n\nWhat You’ll Do\n\nLead complex new-logo, cross-sell, and Value Realization implementations from internal handoff through customer acceptance and formal close.\n\nTranslate complex scopes of work into an integrated delivery strategy covering products, workstreams, milestones, resources, dependencies, assumptions, exclusions, and acceptance criteria.\n\nLead technical discovery and pre-integration planning with customers, CX technical specialists, and relevant internal teams.\n\nOwn the master implementation plan and coordinate implementation specialists, Product, Engineering, Data, Cloud, technical consultants, external partners, and customer resources.\n\nEstablish measurable success and acceptance criteria at kickoff and maintain accountability for those outcomes throughout delivery.\n\nLead customer project governance, including senior stakeholder and sponsor communications.\n\nMaintain the milestone tracker and conduct phase-gate reviews, giving a clear assessment of whether projects are on track, at risk, or behind and establishing mitigation plans when required.\n\nIdentify cross-workstream dependencies and risks early and determine their impact on the critical path.\n\nLead complex, multi-product delivery by managing scope and change control, coordinating custom development through launch, maintaining a unified customer plan across teams, and providing leadership with clear, data-backed reporting on project health, risk, timelines, value, and adoption.\n\nBuild and maintain dashboards or reporting tools that make project status and risks visible without relying solely on status meetings.\n\nLead customer escalations diplomatically while maintaining accountability for customer commitments, decisions, resources, data readiness, and signoffs.\n\nPartner with Commercial on implementation handoff and identify expansion opportunities or renewal risks surfaced during delivery.\n\nRepresent the delivery perspective during pre-sales scoping of complex or higher-risk opportunities so commitments can be successfully delivered.\n\nDrive structured post-onboarding Value Realization Projects, including complex migrations, integrations, optimization, remediation, and workflow initiatives.\n\nManage multiple concurrent implementations and make prioritization decisions based on risk, complexity, dependencies, and customer impact.\n\nIdentify opportunities to improve implementation processes, delivery predictability, time-to-value, and the overall customer experience.\n\nWhat Makes You a Great Fit\n\nRequired\n\n3–5 years of experience in software implementation, customer onboarding, technical account or project management, or professional services, ideally within B2B SaaS, technology, or information services.\n\nDemonstrated experience leading complex customer implementations with multiple workstreams, technical dependencies, contributors, or products.\n\nExperience owning project scope, plans, milestones, risks, dependencies, change control, customer communication, and delivery outcomes.\n\nStrong technical aptitude and the ability to understand configuration, data, integration, and technical delivery sufficiently to coordinate specialists and identify risk; coding is not required.\n\nDemonstrated ability to lead customer conversations and communicate credibly with senior customer stakeholders.\n\nAbility to lead and influence cross-functional contributors without formal authority.\n\nExperience managing multiple concurrent projects and making informed prioritization decisions based on customer and business impact.\n\nStrong written and verbal communication, analytical thinking, judgment, and problem-solving skills.\n\nProficiency with CRM tools such as Salesforce or HubSpot and Microsoft Office, with comfort using data, dashboards, and systems of record to communicate project health.\n\nAbility to navigate ambiguity and changing scope while maintaining accountability for outcomes.\n\nWillingness to travel 10–20%.\n\nPreferred\n\nBachelor’s degree in business, information systems, environmental science, or a related field, or equivalent experience.\n\nExperience with enterprise and/or mid-market SaaS customers.\n\nExperience developing or improving implementation processes and customer journeys.\n\nFamiliarity with implementation, onboarding, or enablement tools such as Pendo, Gong, or Zendesk.\n\nExperience working with time-to-value, adoption, usage, or customer health metrics.\n\nExposure to environmental, regulatory, compliance, chemical management, SDS, EHS, or sustainability software.\n\nMultilingual capability and/or experience supporting global customers.\n\nThis role must be based in one of the states where 3E is authorized to hire, and eligible to work without sponsorship.\n\nOur US Benefits Include:\n\nHealth, dental, and vision insurance\n\nLife insurance and disability coverage\n\nOpen PTO and parental leave\n\n401(k) plan with company matching\n\nEmployee assistance program\n\nVoluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)\n\n3E is currently authorized to hire in the following U.S. states:\n\nAlabama, Arizona, California (excluding Los Angeles), Colorado (excluding Denver), Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois (excluding Chicago), Indiana, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York (excluding New York City), North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, and Washington.\n\nDisclosures:\n\n3E is committed to a diverse and inclusive work environment. We are an equal opportunity employer and do not discriminate based on any legally protected categories. For applicants who would like to request accommodation, please contact us here\n\nCandidate Privacy Notice\n\nAgencies: 3E is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at 3E via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid if 3E hires the candidate because of the referral or through other means.\n\nVisit our Website or follow us on LinkedIn\n\nCompensation Range: $70K - $80K","datePosted":"2026-10-09T11:28:04.499Z","dateModified":"2026-10-09T11:28:04.499Z","hiringOrganization":{"@type":"Organization","name":"3e","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Akron","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"1b962b560c4023f3ec64417f"},"url":"https://jobsearcher.com/jobs/1b962b560c4023f3ec64417f"}}