{"schemaVersion":"jobsearcher.job.v1","id":"1b7b3fdadd110b0f2870b261","url":"https://jobsearcher.com/jobs/1b7b3fdadd110b0f2870b261","canonicalUrl":"https://jobsearcher.com/jobs/1b7b3fdadd110b0f2870b261","title":"Help Desk","description":"Techbrain is a leading Perth, Australia IT company the empowers businesses to thrive through innovative technology solutions. We partner with our clients to understand their unique needs and deliver a range of IT services.\nOverview\nWe are seeking a skilled Help Desk/Response Team Member to join our team in providing technical support and assistance to our staff located in the UK. The ideal candidate will have a strong background in IT support and troubleshooting to ensure smooth operations within our organisation.\nDuties\nCreate and document detailed problem descriptions and technical backgrounds for support tickets.\nPrioritise and triage tickets based on urgency and importance, following the guidelines of the Response Team Board.\nDeliver timely support and solutions to resolve technical issues as per ticket priority.\nMaintain and update documentation to reflect changes in environments and evolving knowledge.\nPerform regular backup checks to ensure data integrity and system reliability.\nSkills\nProficient in help desk operations and technical support\nStrong knowledge of computer networking principles\nExperience in providing IT support for both Windows and Mac OS environments\nMSP Help Desk or external provider experience\nExceptional planning and organisation skills.\nHigh level written and documentation skills.\nJob Type: Full-time\nPay: $25,000.00 - $29,000.00 per year\nExperience:\nHelp desk: 2 years (Preferred)\nWork Location: Remote","company":"Techbrain","rawCompany":"techbrain","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-09T14:55:11.057Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Help Desk","description":"Techbrain is a leading Perth, Australia IT company the empowers businesses to thrive through innovative technology solutions. We partner with our clients to understand their unique needs and deliver a range of IT services.\nOverview\nWe are seeking a skilled Help Desk/Response Team Member to join our team in providing technical support and assistance to our staff located in the UK. The ideal candidate will have a strong background in IT support and troubleshooting to ensure smooth operations within our organisation.\nDuties\nCreate and document detailed problem descriptions and technical backgrounds for support tickets.\nPrioritise and triage tickets based on urgency and importance, following the guidelines of the Response Team Board.\nDeliver timely support and solutions to resolve technical issues as per ticket priority.\nMaintain and update documentation to reflect changes in environments and evolving knowledge.\nPerform regular backup checks to ensure data integrity and system reliability.\nSkills\nProficient in help desk operations and technical support\nStrong knowledge of computer networking principles\nExperience in providing IT support for both Windows and Mac OS environments\nMSP Help Desk or external provider experience\nExceptional planning and organisation skills.\nHigh level written and documentation skills.\nJob Type: Full-time\nPay: $25,000.00 - $29,000.00 per year\nExperience:\nHelp desk: 2 years (Preferred)\nWork Location: Remote","datePosted":"2026-08-09T14:55:11.057Z","dateModified":"2026-08-09T14:55:11.057Z","hiringOrganization":{"@type":"Organization","name":"Techbrain","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"1b7b3fdadd110b0f2870b261"},"url":"https://jobsearcher.com/jobs/1b7b3fdadd110b0f2870b261"}}