Client Relations

SummaryAccendo Estate is a grower-owned Napa Valley winery dedicated to producing exceptional wines that reflect the land, vintage, and meticulous craftsmanship. Rooted in a philosophy of timelessness, perfection and innovation, it seeks to stand among the world's great estates with an uncompromising focus on quality, rarity, and longevity.This role is a sales position focused on driving direct-to-consumer revenue while delivering exceptional hospitality. The associate builds genuine relationships with guests and members, converts them into sales, and nurtures long-term loyalty. Responsibilities include mailing list outreach, direct offer management via Offset (POS/CRM), DTC shipping compliance via Sovos ShipCompliant, and coordination with fulfillment partner M7.Key ResponsibilitiesDirect Sales & Member OutreachDrive DTC wine sales through tasting room interactions, mailing list outreach, and direct offer campaignsBuild and execute direct offers in Offset, including order processing, response tracking, and member follow-upGrow and maintain the mailing list through guest engagement, accurate data entry, and proactive outreachRespond to email and phone inquiries professionally using Accendo's brand voice; maintain detailed customer notes in our CRM.Compliance & FulfillmentEnsure all DTC shipments comply with applicable state regulations via Sovos ShipCompliantCoordinate order fulfillment with M7, including order submission, tracking, and issue resolutionAssist with order entry, inventory management, and packing as neededHospitality & Guest ExperienceHost tours and tastings at Wheeler Farms and in our vineyards in a thoughtful, sales-driven mannerManage guest experiences with warmth and elegance — keeping events on schedule, monitoring wine service, and handling set-up and clean-upSupport all hospitality activities from intimate tastings to dinner events; adapt fluidly to team and guest needsQualifications2–5 years in direct sales, wine club, or customer-facing hospitality; highly allocated wine or luxury brand experience preferredDemonstrated track record of meeting or exceeding sales goals in a relationship-driven environmentExperience with POS/CRM systems; Offset or similar a plus; Sovos ShipCompliant familiarity preferredExcellent written, verbal, and interpersonal communication skills with superb presentationEnergetic, self-directed, and collaborative; thrives in a small team with shifting prioritiesAvailable to work weekends and holidays; ability to lift up to 40 lbsWork EnvironmentWork is performed across the office, tasting room at Wheeler Farms, including indoor and outdoor settings with seasonal conditions. Occasional winery/cellar environment exposure may occur.J-18808-Ljbffr