{"schemaVersion":"jobsearcher.job.v1","id":"1b34cfb2ff4c44bd68c2e2b7","url":"https://jobsearcher.com/jobs/1b34cfb2ff4c44bd68c2e2b7","canonicalUrl":"https://jobsearcher.com/jobs/1b34cfb2ff4c44bd68c2e2b7","title":"IT Deployment Engineer","description":"*Infrastructure Deployment & Support Engineer*\n\n*Location: *On-site, Indianapolis, IN (4 days onsite, 1 day remote)\n\n*Duration: *18-Month Contract (Possible Extension)\n\n*Compensation:* $70-80/hr\n\n*Summary*\n\nA fortune 500 pharmaceutical IPM team is seeking an infrastructure contractor to support end-to-end device configuration, deployment, and support at the Indianapolis site. This role manages the delivery, installation, and configuration of a range of specialized and standard end-user devices, provides hands-on technical troubleshooting for operators, and ensures ServiceNow (SNOW) tickets are properly logged, tracked, and routed. The role also carries on-call responsibility for high-priority (P1/P2) incidents affecting supported devices and services. This is a quick-paced environment — candidates who can mobilize fast are strongly preferred.\n\n*Primary Responsibilities*\n\n* Manage the delivery, installation, and configuration of devices, including Nymi Bands, Apple Watches, iOS devices, computer accessories (monitors, keyboards, mice, etc.), and Tulip devices\n* Deliver technical troubleshooting and issue resolution for all supported devices and services, coordinating directly with operators to diagnose and resolve device issues\n* Respond to ServiceNow (SNOW) tickets and ensure proper logging, tracking, and routing of tickets to Tier-2 support teams as required\n* Provide on-call support for high-priority (P1/P2) incidents related to supported devices and services, ensuring timely response and resolution\n* Maintain accurate records of device inventory, configuration status, and ticket history within ServiceNow\n* Communicate clearly with operators and site stakeholders on device status, outages, and resolution timelines\n\n*Required Qualifications*\n\n* Hands-on experience deploying, configuring, and supporting end-user hardware (mobile devices, wearables, and computer peripherals) in an enterprise environment\n* Working knowledge of ServiceNow (SNOW), including ticket logging, tracking, and Tier-2 escalation/routing workflows\n* Strong troubleshooting skills across iOS devices, wearable/IoT devices (e.g., Nymi Bands, Apple Watches), and standard computer accessories\n* Ability to provide on-call support and respond to high-priority (P1/P2) incidents outside standard business hours as needed\n* Strong communication skills and comfort coordinating directly with device operators/end users on a manufacturing or site floor\n\n*Preferred Qualifications*\n\n* Prior experience supporting Tulip or similar connected-worker/MES platforms\n* Experience in a pharmaceutical, life sciences, or other regulated manufacturing environment\n* Familiarity with Mobile Device Management (MDM) tools for iOS/wearable device provisioning\n* ITIL foundation knowledge or prior Tier-1/Tier-2 IT support experience\n\nDisclaimer: Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.\n\nEEO: We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.\n\nBenefits & Perks: Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.\n\nPay Disclaimer: The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.\n\nPay: $70.00 - $80.00 per hour\n\nExpected hours: 40.0 per week\n\nBenefits:\n* Dental insurance\n* Health insurance\n* Vision insurance\n\nApplication Question(s):\n* Are you local to Indianapolis, IN and comfortable working onsite?\n* Are you comfortable with the pay rate listed?\n* How many year of experience do you have with ServiceNow?\n* How many years of experience do you have troubleshooting iOS devices?\n* How many years of experience do you have working in an IT infrastructure environment?\n\nWork Location: Hybrid remote in Indianapolis, IN 46266","company":"Brooksource","rawCompany":"brooksource","city":"Indianapolis","state":"IN","isRemote":false,"isActive":false,"createdAt":"2026-09-06T12:36:43.470Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Deployment Engineer","description":"*Infrastructure Deployment & Support Engineer*\n\n*Location: *On-site, Indianapolis, IN (4 days onsite, 1 day remote)\n\n*Duration: *18-Month Contract (Possible Extension)\n\n*Compensation:* $70-80/hr\n\n*Summary*\n\nA fortune 500 pharmaceutical IPM team is seeking an infrastructure contractor to support end-to-end device configuration, deployment, and support at the Indianapolis site. This role manages the delivery, installation, and configuration of a range of specialized and standard end-user devices, provides hands-on technical troubleshooting for operators, and ensures ServiceNow (SNOW) tickets are properly logged, tracked, and routed. The role also carries on-call responsibility for high-priority (P1/P2) incidents affecting supported devices and services. This is a quick-paced environment — candidates who can mobilize fast are strongly preferred.\n\n*Primary Responsibilities*\n\n* Manage the delivery, installation, and configuration of devices, including Nymi Bands, Apple Watches, iOS devices, computer accessories (monitors, keyboards, mice, etc.), and Tulip devices\n* Deliver technical troubleshooting and issue resolution for all supported devices and services, coordinating directly with operators to diagnose and resolve device issues\n* Respond to ServiceNow (SNOW) tickets and ensure proper logging, tracking, and routing of tickets to Tier-2 support teams as required\n* Provide on-call support for high-priority (P1/P2) incidents related to supported devices and services, ensuring timely response and resolution\n* Maintain accurate records of device inventory, configuration status, and ticket history within ServiceNow\n* Communicate clearly with operators and site stakeholders on device status, outages, and resolution timelines\n\n*Required Qualifications*\n\n* Hands-on experience deploying, configuring, and supporting end-user hardware (mobile devices, wearables, and computer peripherals) in an enterprise environment\n* Working knowledge of ServiceNow (SNOW), including ticket logging, tracking, and Tier-2 escalation/routing workflows\n* Strong troubleshooting skills across iOS devices, wearable/IoT devices (e.g., Nymi Bands, Apple Watches), and standard computer accessories\n* Ability to provide on-call support and respond to high-priority (P1/P2) incidents outside standard business hours as needed\n* Strong communication skills and comfort coordinating directly with device operators/end users on a manufacturing or site floor\n\n*Preferred Qualifications*\n\n* Prior experience supporting Tulip or similar connected-worker/MES platforms\n* Experience in a pharmaceutical, life sciences, or other regulated manufacturing environment\n* Familiarity with Mobile Device Management (MDM) tools for iOS/wearable device provisioning\n* ITIL foundation knowledge or prior Tier-1/Tier-2 IT support experience\n\nDisclaimer: Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.\n\nEEO: We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.\n\nBenefits & Perks: Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.\n\nPay Disclaimer: The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.\n\nPay: $70.00 - $80.00 per hour\n\nExpected hours: 40.0 per week\n\nBenefits:\n* Dental insurance\n* Health insurance\n* Vision insurance\n\nApplication Question(s):\n* Are you local to Indianapolis, IN and comfortable working onsite?\n* Are you comfortable with the pay rate listed?\n* How many year of experience do you have with ServiceNow?\n* How many years of experience do you have troubleshooting iOS devices?\n* How many years of experience do you have working in an IT infrastructure environment?\n\nWork Location: Hybrid remote in Indianapolis, IN 46266","datePosted":"2026-09-06T12:36:43.470Z","dateModified":"2026-09-06T12:36:43.470Z","hiringOrganization":{"@type":"Organization","name":"Brooksource","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Indianapolis","addressRegion":"IN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"1b34cfb2ff4c44bd68c2e2b7"},"url":"https://jobsearcher.com/jobs/1b34cfb2ff4c44bd68c2e2b7"}}