{"schemaVersion":"jobsearcher.job.v1","id":"1b2c7a4d2b7015bde62f8919","url":"https://jobsearcher.com/jobs/1b2c7a4d2b7015bde62f8919","canonicalUrl":"https://jobsearcher.com/jobs/1b2c7a4d2b7015bde62f8919","title":"Customer Experience Ops Analyst: Data-Driven Improvements","description":"Crunchyroll is hiring a Customer Experience Operations Analyst in Pasadena, California. In this role, you will refine customer support operations by auditing ticketing systems, automating workflows, and providing data-driven insights. Your expertise will enhance the customer experience through effective process improvements and reporting.\r\nThe ideal candidate has over 5 years' experience in analytics and customer support systems, with a Bachelor's degree in a related field. Benefits include competitive salary, flexible time-off, and comprehensive insurance options.\r\nJ-18808-Ljbffr","company":"Crunchyroll","rawCompany":"crunchyroll","city":"Pasadena","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-06-25T00:58:36.244Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-2031.00","title":"Operations Research Analysts","slug":"operations-research-analysts"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"485112","title":"Commuter Rail Systems","slug":"commuter-rail-systems"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Experience Ops Analyst: Data-Driven Improvements","description":"Crunchyroll is hiring a Customer Experience Operations Analyst in Pasadena, California. In this role, you will refine customer support operations by auditing ticketing systems, automating workflows, and providing data-driven insights. Your expertise will enhance the customer experience through effective process improvements and reporting.\r\nThe ideal candidate has over 5 years' experience in analytics and customer support systems, with a Bachelor's degree in a related field. Benefits include competitive salary, flexible time-off, and comprehensive insurance options.\r\nJ-18808-Ljbffr","datePosted":"2026-06-25T00:58:36.244Z","dateModified":"2026-06-25T00:58:36.244Z","hiringOrganization":{"@type":"Organization","name":"Crunchyroll","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pasadena","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"1b2c7a4d2b7015bde62f8919"},"url":"https://jobsearcher.com/jobs/1b2c7a4d2b7015bde62f8919"}}