{"schemaVersion":"jobsearcher.job.v1","id":"1b2439643ea30d4c97956294","url":"https://jobsearcher.com/jobs/1b2439643ea30d4c97956294","canonicalUrl":"https://jobsearcher.com/jobs/1b2439643ea30d4c97956294","title":"Infrastructure & Technology Technical Support Professional (Apprentice Conversion) Professional[...]","description":"Responsibilities\r\nResolve Client Issues: Analyze and troubleshoot billing, account, and technical issues to determine course of action and/or solutions. Deploy solutions or workarounds to ensure client satisfaction and minimize business impact.\r\nCommunicate with Clients: Engage in direct communication with clients to understand their business impact and technical needs, acting as their trusted advisor for successful utilization of IBM products & solutions.\r\nCreate Knowledge Assets: Develop and reuse knowledge assets and content to promote client self-sufficiency through digital solutions and improve the effectiveness of IBM teams.\r\nCollaborate with Teams: Coordinate and collaborate with Development, Services, and Field teams to ensure technical solutions are relevant, timely, and effective.\r\nDrive Improvements: Collaborate with Development to drive product quality, functionality, serviceability, and usability improvements through intelligence gathered from case data and client feedback.\r\nRequired Education\r\nHigh School Diploma/GED\r\nRequired Technical and Professional Expertise\r\nExposure to Technical Troubleshooting: Experience working with analysis and troubleshooting of technical issues and problems to determine course of action and/or solutions.\r\nUnderstanding of Client Communication: Exposure to direct communication with clients to understand their business impact and technical needs.\r\nFamiliarity with Knowledge Management: Experience creating and reusing knowledge assets and content to promote client self-sufficiency.\r\nBasic Understanding of Collaboration Tools: Exposure to coordinating and collaborating with multiple teams to ensure technical solutions are relevant and effective.\r\nExperience with Problem Resolution: Exposure to resolving issues impacting client business and leading problem resolution processes to ensure client satisfaction.\r\nPreferred Technical and Professional Experience\r\nFamiliarity with IT Environment: Exposure to debugging client IT environment issues to determine course of action and/or solutions.\r\nUnderstanding of Digital Solutions: Experience working with digital solutions to promote client self-sufficiency and improve the effectiveness of IBM teams.\r\nBasic Understanding of Product Development: Exposure to driving product quality, functionality, serviceability, and usability improvements through intelligence gathered from case data and client feedback.\r\nBenefits\r\nHealthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well-being.\r\nFinancial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long-term disability coverage, and performance-based salary incentive programs.\r\nGenerous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. Paid family leave benefits may be available where required by law.\r\nTraining and educational resources on a personalized, AI-driven learning platform to grow skills and obtain industry-recognized certifications.\r\nDiverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences.\r\nJob Information\r\nJob Title: Technical Support Professional\r\nDate Posted: 12-Jun-2026\r\nJob ID: 118720\r\nCity / Township / Village: Poughkeepsie\r\nState / Province: New York\r\nCountry: United States\r\nWork arrangement: Onsite\r\nArea of work: Infrastructure & Technology\r\nEmployment type: Regular\r\nContract type: Regular\r\nProjected Minimum Salary per year: $58,000.00\r\nProjected Maximum Salary per year: $108,000.00\r\nPosition type: Professional\r\nNo Travel\r\nShift: General (daytime)\r\nCommissionable/Sales Incentive based position: No\r\nIBM is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.\r\nThis position does not provide visa sponsorship. Applicants must be authorized to work in the United States without a need for current or future visa sponsorship.\r\nJ-18808-Ljbffr","company":"IBM","rawCompany":"ibm","city":"Poughkeepsie","state":"NY","isRemote":false,"isActive":false,"createdAt":"2026-06-26T02:31:44.356Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Infrastructure & Technology Technical Support Professional (Apprentice Conversion) Professional[...]","description":"Responsibilities\r\nResolve Client Issues: Analyze and troubleshoot billing, account, and technical issues to determine course of action and/or solutions. Deploy solutions or workarounds to ensure client satisfaction and minimize business impact.\r\nCommunicate with Clients: Engage in direct communication with clients to understand their business impact and technical needs, acting as their trusted advisor for successful utilization of IBM products & solutions.\r\nCreate Knowledge Assets: Develop and reuse knowledge assets and content to promote client self-sufficiency through digital solutions and improve the effectiveness of IBM teams.\r\nCollaborate with Teams: Coordinate and collaborate with Development, Services, and Field teams to ensure technical solutions are relevant, timely, and effective.\r\nDrive Improvements: Collaborate with Development to drive product quality, functionality, serviceability, and usability improvements through intelligence gathered from case data and client feedback.\r\nRequired Education\r\nHigh School Diploma/GED\r\nRequired Technical and Professional Expertise\r\nExposure to Technical Troubleshooting: Experience working with analysis and troubleshooting of technical issues and problems to determine course of action and/or solutions.\r\nUnderstanding of Client Communication: Exposure to direct communication with clients to understand their business impact and technical needs.\r\nFamiliarity with Knowledge Management: Experience creating and reusing knowledge assets and content to promote client self-sufficiency.\r\nBasic Understanding of Collaboration Tools: Exposure to coordinating and collaborating with multiple teams to ensure technical solutions are relevant and effective.\r\nExperience with Problem Resolution: Exposure to resolving issues impacting client business and leading problem resolution processes to ensure client satisfaction.\r\nPreferred Technical and Professional Experience\r\nFamiliarity with IT Environment: Exposure to debugging client IT environment issues to determine course of action and/or solutions.\r\nUnderstanding of Digital Solutions: Experience working with digital solutions to promote client self-sufficiency and improve the effectiveness of IBM teams.\r\nBasic Understanding of Product Development: Exposure to driving product quality, functionality, serviceability, and usability improvements through intelligence gathered from case data and client feedback.\r\nBenefits\r\nHealthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well-being.\r\nFinancial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long-term disability coverage, and performance-based salary incentive programs.\r\nGenerous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. Paid family leave benefits may be available where required by law.\r\nTraining and educational resources on a personalized, AI-driven learning platform to grow skills and obtain industry-recognized certifications.\r\nDiverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences.\r\nJob Information\r\nJob Title: Technical Support Professional\r\nDate Posted: 12-Jun-2026\r\nJob ID: 118720\r\nCity / Township / Village: Poughkeepsie\r\nState / Province: New York\r\nCountry: United States\r\nWork arrangement: Onsite\r\nArea of work: Infrastructure & Technology\r\nEmployment type: Regular\r\nContract type: Regular\r\nProjected Minimum Salary per year: $58,000.00\r\nProjected Maximum Salary per year: $108,000.00\r\nPosition type: Professional\r\nNo Travel\r\nShift: General (daytime)\r\nCommissionable/Sales Incentive based position: No\r\nIBM is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.\r\nThis position does not provide visa sponsorship. Applicants must be authorized to work in the United States without a need for current or future visa sponsorship.\r\nJ-18808-Ljbffr","datePosted":"2026-06-26T02:31:44.356Z","dateModified":"2026-06-26T02:31:44.356Z","hiringOrganization":{"@type":"Organization","name":"IBM","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Poughkeepsie","addressRegion":"NY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"1b2439643ea30d4c97956294"},"url":"https://jobsearcher.com/jobs/1b2439643ea30d4c97956294"}}