Help Desk Technician

Key Responsibilities:Answer and respond to incoming calls for IT-related support issues Perform initial triage and troubleshooting for technical problems including: Internet connectivity issues PC/Desktop systems Printers and peripheral devices Assist users with Active Directory password resets and account access issues Support VPN configuration and connectivity troubleshooting Deliver exceptional customer service, especially in high-stress or escalated situations Collaborate with vendors to identify and resolve root cause issues Coordinate and communicate system outages to leadership teams Work closely with Tier II and Tier III support teams to ensure timely resolution and updates Required Skills & Qualifications:Experience in IT Help Desk / Technical Support role Strong knowledge of: Windows OS and desktop environments Active Directory VPN connectivity Network troubleshooting basics Excellent verbal and written communication skills Ability to multitask and prioritize in a fast-paced environment Strong problem-solving and customer service skills