{"schemaVersion":"jobsearcher.job.v1","id":"1a9d655f042ebf19103a6f2c","url":"https://jobsearcher.com/jobs/1a9d655f042ebf19103a6f2c","canonicalUrl":"https://jobsearcher.com/jobs/1a9d655f042ebf19103a6f2c","title":"IT Support Technician","description":"Principle Responsibilities :\nProcessing requests Process new service requests from the analysis and definition of customer requirements through acquisition, approvals, service delivery, implementation and fulfillment. ○ Research and work with a Value Added Reseller (VAR) to define technical feasibility, compatibility and supportability of infrastructure hardware/software. ○ ○ Adhere to Information Technology and company asset management procedures. Participate in project meetings, assist in virtual walk-throughs and communicate with regional team members and other Information Technology groups as required.\nDesktop troubleshooting and support:\nInstall, physically move, maintain and troubleshoot various computer equipment, including Desktop PCs, laptops, Integrated Wireless WAN laptops, tablets, mobile devices, printers, and scanners, monitors, IOS devices, etc. ○ ○ Install and troubleshoot various types of software. ○ Perform basic hardware repairs as needed. ○ Provide input for problem resolution other Information Technology employees. Instruct customers in the use of computer equipment; answer questions and assist in resolving incidents and problems related to hardware and software applications. ○ ○ Participate in non-prime 24x7 on-call rotation in response to field support incidents.\nTelecom troubleshooting and support :\nAvaya equipment hardware such as removing/replacing phone components, headset issues and verification of network wiring. ○ ○ Configure and support Avaya equipment software. Troubleshoot and resolve issues regarding local phone services including vendor provided T1 and analog service interruptions and vendor management. ○ ○ Maintain equipment and wiring in telecom closets. ○ Configure and support Vocera and wireless phone systems. Perform moves, adds and changes at system-wide locations including installation of analog, digital and IP phones and headsets.\nNetwork troubleshooting and support: Install preconfigured network gear such as switches, firewalls and terminal servers, asset tagging of UPS and ATS equipment. ○ ○ If needed, assist with on-site after-hour power outage coverage. ○ Replace and/or install failed network equipment ○ Perform low level access function to switches and term servers. ○ Maintain cross connections and switch documentation in data closets. ○ Assist in data closet best practices, troubleshoot or escalate issues. ○ Participate in non-prime 24x7 on-call rotation.\nCustomer Service: Attend project meetings, assist in virtual walk-throughs and communicate with regional team members and other IT groups as required. ○ Maintain ServiceNow (SN) ticket service level agreements (SLA) and document customer communications and work completed within SN tickets. Respond to ticket updates and escalation requests within 4 hours. ○ ○ Escalate issues and workload problems to senior team member.\nDocumentation and Project Management : ○ Participate in and sometimes lead, small projects. Create documentation pertaining to service requests and technical issues for use by end users and internal IT employees. ○ Test and evaluate proposed changes by performing baseline tests for quality and ensure processes are implemented in a consistent manner. ○ ○ Adhere to the Change Management and the Service Management tool (ServiceNow).\nJob Types: Full-time, Contract\nPay: $22.00 per hour\nExpected hours: 40 per week\nBenefits:\nHealth insurance\nSchedule:\n8 hour shift\nWork Location: In person","company":"E Sol","rawCompany":"e sol","city":"New Ulm","state":"MN","isRemote":false,"isActive":false,"createdAt":"2026-04-12T21:23:40.682Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support Technician","description":"Principle Responsibilities :\nProcessing requests Process new service requests from the analysis and definition of customer requirements through acquisition, approvals, service delivery, implementation and fulfillment. ○ Research and work with a Value Added Reseller (VAR) to define technical feasibility, compatibility and supportability of infrastructure hardware/software. ○ ○ Adhere to Information Technology and company asset management procedures. Participate in project meetings, assist in virtual walk-throughs and communicate with regional team members and other Information Technology groups as required.\nDesktop troubleshooting and support:\nInstall, physically move, maintain and troubleshoot various computer equipment, including Desktop PCs, laptops, Integrated Wireless WAN laptops, tablets, mobile devices, printers, and scanners, monitors, IOS devices, etc. ○ ○ Install and troubleshoot various types of software. ○ Perform basic hardware repairs as needed. ○ Provide input for problem resolution other Information Technology employees. Instruct customers in the use of computer equipment; answer questions and assist in resolving incidents and problems related to hardware and software applications. ○ ○ Participate in non-prime 24x7 on-call rotation in response to field support incidents.\nTelecom troubleshooting and support :\nAvaya equipment hardware such as removing/replacing phone components, headset issues and verification of network wiring. ○ ○ Configure and support Avaya equipment software. Troubleshoot and resolve issues regarding local phone services including vendor provided T1 and analog service interruptions and vendor management. ○ ○ Maintain equipment and wiring in telecom closets. ○ Configure and support Vocera and wireless phone systems. Perform moves, adds and changes at system-wide locations including installation of analog, digital and IP phones and headsets.\nNetwork troubleshooting and support: Install preconfigured network gear such as switches, firewalls and terminal servers, asset tagging of UPS and ATS equipment. ○ ○ If needed, assist with on-site after-hour power outage coverage. ○ Replace and/or install failed network equipment ○ Perform low level access function to switches and term servers. ○ Maintain cross connections and switch documentation in data closets. ○ Assist in data closet best practices, troubleshoot or escalate issues. ○ Participate in non-prime 24x7 on-call rotation.\nCustomer Service: Attend project meetings, assist in virtual walk-throughs and communicate with regional team members and other IT groups as required. ○ Maintain ServiceNow (SN) ticket service level agreements (SLA) and document customer communications and work completed within SN tickets. Respond to ticket updates and escalation requests within 4 hours. ○ ○ Escalate issues and workload problems to senior team member.\nDocumentation and Project Management : ○ Participate in and sometimes lead, small projects. Create documentation pertaining to service requests and technical issues for use by end users and internal IT employees. ○ Test and evaluate proposed changes by performing baseline tests for quality and ensure processes are implemented in a consistent manner. ○ ○ Adhere to the Change Management and the Service Management tool (ServiceNow).\nJob Types: Full-time, Contract\nPay: $22.00 per hour\nExpected hours: 40 per week\nBenefits:\nHealth insurance\nSchedule:\n8 hour shift\nWork Location: In person","datePosted":"2026-04-12T21:23:40.682Z","dateModified":"2026-04-12T21:23:40.682Z","hiringOrganization":{"@type":"Organization","name":"E Sol","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New Ulm","addressRegion":"MN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"1a9d655f042ebf19103a6f2c"},"url":"https://jobsearcher.com/jobs/1a9d655f042ebf19103a6f2c"}}