Margo System Design Analyst I

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!Position Overview:This position will assist in the design, documentation, creation, maintenance, updating, and support of SECU's Teller and Platform System. The position works with IT resources to help configure and make enhancements to the systems as requested and needed by various SECU business lines. Candidates for the position should be observant, inquisitive, and creative, possess strong analytical, organization, and oral and written communication skills, and work collaboratively with others and team members.Responsibilities:40% - Act a s a liaison between business users and product owners that are involved with projects that impact the MARGO Teller and Platform systems. Promote collaboration and coordination when engaging with operations departments to review, analyze, and document requirements needed to integrate changes into the MARGO Teller and Platform systems.20% - Proficiently review change request documentation and software requirement specifications for desired results. Execute extensive manual regression testing to identify application and system defects prior to the migration to Production.10% - Participate and lead a team through a migration/release verification, ensuring that all testing goals are clearly communicated, executed, and results or defects are documented and reported.10% - Responsible for monitoring the MARGO systems department inbox on a rotational schedule with other team members. Monitoring activities include responding to general inquiries, troubleshooting system issues and assisting in the accurate resolution of reported issues.10% - Effectively document all defects or issues and successfully communicate steps to recreate to developers and quality management testers.10% - Report the status of projects, change requests, and assignments to the MARGO Systems Manager and VP.Internal Relationships:The VP and the manager of MARGO Systems will assign projects to this position that require changes to the Teller and Platform systems. This position would then be responsible for attending project meetings, understanding the scope of projects, and documenting requirements.External and Vendor Relationships:The position may require periodic interaction with the system vendor (MARGO Data Resources) in troubleshooting system related issues.Required Education:HS Diploma or GEDDesired Education:Associates Degree in Business ManagementRequired Relevant Experience: 2 yearsDesired Relevant Experience: 3 yearsRequired Knowledge, Abilities, Skills:Must possess a foundational and business understanding of the Teller and Platform systemsMust demonstrate skills in the areas of: critical thinking, analytical thinking and problem solving, organization, and attention to detailMust demonstrate strong oral and written communication skills and ability to present to all levels of managementAbility to effectively manage multiple projects, due dates and adapt to changing prioritiesMust be able to coordinate and collaborate project activities in both on-site and remote work settings.As needed, provide on-site, remote and after hours system validation testing and supportPossess positive attitude and foster strong working relationships between team members, operations business lines and IT development staffMust be able to speak English fluentlyProficient in Microsoft Office applicationsDesired Knowledge, Abilities, Skills:Change Management software: Jira, Confluence, Microsoft Office applicationsSpecial Position Requirements:Sitting for prolonged periodsTelephone for prolonged periodsComputer for prolonged periodsPrefer at least two yearsSECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.DisclaimerState Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.